A few weeks ago I was contacted by a man using a Maryland number and calling himself Muneeb. He said he noticed I had a mobile massage therapy business and offered me a $20 credit to try the Sudshare app. Since I had just moved and was trying to find a new wash n fold place for my business sheets, I decided to give Sudshare a try. I did tell Muneeb that the laundry bag to be picked up would be filled with plastic bags that each contained one post-session sheet set. I asked if it would be a problem that each bag had a dried, used disinfectant sheet in it. I explained they were used to wipe the table off once sheets had been removed. Muneeb said it shouldn't be a problem but that I could always message the "sudster" through the app, which I did. There was no response to that message. Laundry was cleaned and returned, so I thought everything was fine. Two weeks later, I ordered a second laundry pick-up, and when the app asked if I wanted ro re-hire the same Sudster, I thought "why not?" and selected him.

The Sudster collected my laundry on tuesday, and the app said it would be returned by Thursday at 8pm. I had timed this so that I would have them back before mother day weekend, which is busy for massage therapists. When my linens weren't back by Thursday at 9pm, I messaged the "Sudster," who didn't respond. The next morning, the Sudster responded saying he hadn't washed my linens and was going to return them because he had already asked me in writing not to leave disinfectant wipes in the laundry, as it wasn't fair to him as a worker. He stated he had reported me to the app. I told him I had never received any such message from him asking me not to put the disinfectant wipes in the bags, reiterated that they were ONLY used on the table and asked him to take a screenshot of the message he had sent me. Which of course he could not do. I don't know if he is a liar or if the app just isn't delivering messages but my response.to him should have ended things. He should have simply returned my laundry as he said he would.

Here it is nearly FIVE days later. The Sudster still hasn't return my laundry but continues to send condescending messages lecturing me about covid and how unfair I was to him as a worker. I am actually worried that he's so crazy AND has my address! Mothers Day is tomorrow, and I haven't had sheets to work all weekend.

Sudshare has cost me hundreds in business revenue, not to mention business equipment and emotional stress.
The "help" link in the app is useless. It directs you to call a number that has a recording saying to hang up and they will text you. But then when you text your complaint, they don't respond. I tried it more than once. I called Muneeb in Maryland, the guy who initially contacted me to ask me to try the app. In both conversations I had with him, he pretended to be concerned but then said he would look into and called me back... and never did. I texted him too, sending my venmo link and asking that he send $132 to replace my 8 sheet set. Nothing. NEVER EVER USE THEM! YOU WILL BE VERY SORRY!

ONE LINE SUMMARY:
After my clothing was stolen by the person they sent to pick up my clothing, I learned Sudster explicitly states in their terms of service that they aren't responsible at all for anything that happens to anybody's clothing, and I unknowingly agreed that I'm not legally allowed to take them to court.

MORE DETAILED VERSION:
I had 44 lbs of laundry picked up by the person Sudshare sent to my home. That person stole my clothing and would neither reply to me nor Sudshare. Sudshare wrote that I should file a police report, but that they aren't responsible for the stolen clothing. They wrote that they are a "marketplace" and that they don't hire the person doing laundry, even though I have no information or choice about the person doing my laundry. Why do I say wrote? Because they have no phone number to talk to anyone and refuse to talk via phone about the issue.

Essentially, anyone using their app is trusting a complete stranger to clean their clothing and bring it back, because the company will not reimburse you if your clothing is stolen. Reading other reviews, it seems I'm not the person this has happened to.

In order to use the app, you have to sign their initial waiver. Most of us automatically sign waivers instead of reading the 20 page document. The waiver essentially says they're not responsible for any loss or damage. Quoted from the terms of service, "SudShare and its affiliates do not guarantee [...] the result of any laundry services [and] Sudshare and its affiliates are not responsible for any delays, delivery failures or other damages, liabilities or losses resulting from such problems." Don't take my word for it. The terms of service are on their website, via a tiny link on the bottom of their main page.

Not only do they not take responsibility, but you can't even take them to court. The terms of service agreement also says, "You and Sudshare mutually agree to resolve any and all covered justiciable disputes between the Parties exclusively through final and binding individual arbitration instead of a court or jury trial." The thing is, that arbitration can cost thousands of dollars since you'd have to be paying an arbiter for every hour they work on the case. Arbiters can run hundreds of dollars an hour.

Finally, I paid for $500 of clothing insurance, in case some of my clothing is damaged while washing. This will not nearly cover the more than $2000 lost from those 44lbs being stolen. To add insult to injury, in order to get the $500 I am owed, the are asking me to sign a long release saying things like that I can't "at any time engage in any form of conduct, or encourage others to engage in any form of conduct, or make any statements or representations, whether in writing or orally, that disparage or otherwise impair the reputation, goodwill or commercial interests of Releasee".

So essentially in order to use the app you're legally agreeing that they are not responsible for absolutely anything that happens to your clothes, that you can't take them to court, and if you accept the insurance you paid for then you'll have to sign a long waiver surrendering even your right to talk about it.

I hadn't planned to write a review until today, when I finally saw the other items I hadn't yet checked. I'm not ever wanting to take business away from hardworking individuals, so I hesitated to post any about my sudster's "work." However, it's clear she didn't actually do any - at least not what I paid for, nor the results that SudShare purports on their website.

Yesterday, my clothes were delivered showing absolutely no signs of cleaning. After sending photos to SudShare, to their credit, they did provide good customer service and offered to comp a re-do.
Unfortunately, I had not yet unfolded the sheets and towels, at that point, so now it's too late to get those re-done. The linens and towels that I sent to the Sudster were for my out-of-town guest arriving this evening, and which were my best ones - to make a good impression on my her, of course. I don't have many nice linens and towels, so it was important to me that these be presentable. Beyond the clothes (that looked like not an ounce of detergent had touched them), my once white and ivory towels are now grey and murky, and the sheets - same as the rest, not a shred of cleaning evidence. I'm too embarrassed to put these towels and sheets out, and again, they were my only nice ones.

My things smelt like my fabric softener, so I don't believe that my Sudster used any detergent, and I also KNOW she washed darks with lights.

Icing on the cake? Everything was returned damp, and she forgot to bring back my store-bought, canvas laundry container and a nearly full bottle of fabric softener.

I've given SudShare at least 3 occasions to make me a loyal customer - something I am committed to becoming for many businesses. I live in a very conscious neighbourhood that supports local businesses, and I know how important that is. That said, the first two times, things were returned with lint, missing items, and crinkled up in a bag - all the socks. No big on that last one, but the former two...? Should've been a dealbreaker, but I kept thinking it was a one-off.

At this point, I would rather pay more than have to go through this headache again. And the thing with SudShare is - you never know who you're going to get, whether or not they've been trained, are sober when doing your laundry... etc. Etc.