• Studiosuits

Studiosuits

Ratings On Other Platforms

Trustpilot
4 / 5

Overview

Studiosuits has a rating of 4.2 stars from 2,319 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Studiosuits most frequently mention customer service, great quality, and easy process. Studiosuits ranks 1st among Suits sites.

  • Service
    697
  • Value
    199
  • Shipping
    194
  • Quality
    1545

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 76.6%
Positive
712
Neutral
65
Negative
153

Instant Feedback

12,904 reviews

195
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What reviewers want you to know

Positive highlights

  • Variety of customization options and good customer service

Critical highlights

  • The payment options seem a bit janky, is it to avoid merchant fees?
  • Could not load a credit card in to make a purchase.
How would you rate Studiosuits?
Business's Favorite Review

“Awesome from start to finish.”

Mark S.
8/31/23

I needed the perfect pattern on a sports jacket to match a dress my wife had picked out for our son's wedding. Finding something shopping retail stores was a nightmare Studiosuits came through inside two weeks leaving plenty of time for minor alterations locally. Great, great service. Even better price!

See full review
Top Positive Review

“Thank god for Studiosuits”

Josh C.
7/28/20

I needed a highly custom yellow tuxedo for some marketing videos for my business. It was impossible to find and I was giving up home. I almost turned to a custom suit maker in town for a $2000 option which was outrageous. Studiosuits cost me 1/10 of that and NAILED it. Communication was excellent as was the workmanship. So happy to know that they exist. I will be doing more business with them in the future.

Reviews (2,319)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (403) studio suits (314) quality suit (67) quality product (51) trial suit (22)
Thumbnail of user kennethm2009
1 review
0 helpful votes
April 27th, 2024
Verified purchase

Decent quality Suit.
Shirt did not fit and Studiosuits would not exchange it but offered a $15 gift certificate.
Slow delivery.

Service
Thumbnail of user thomasa1522
1 review
0 helpful votes
March 18th, 2024
Verified purchase
• Updated review

With every order I wait 2-3 weeks and then am told that 1 or 2 of the fabrics I ordered are not available.
Or I get a partial shipment and when I ask for the remaining items I am then told they are not available.
Studiosuits should remove unavailable fabrics immediately from it's website and tell you about unavailable fabrics right after your order, not 3 weeks later.

They explained why I only received a partial shipment.

Reason I chose this business:

Excellent Italian and Irish linens.

* Studiosuits attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Easy to navigate
November 5th, 2023
Verified site experience
• Previous review
Lots of color options
August 2nd, 2023
Verified site experience
• Previous review
A friendly website
July 3rd, 2023
Verified site experience
• Previous review
Easy and fast
May 11th, 2023
Verified site experience
• Previous review
Easy to select fabric
April 10th, 2023
Verified site experience
• Previous review
Thumbnail of user jonathanw1097
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

Good suit. 44s didn't receive the green inside like I ordered. Oh well. Probably order more. Goes great with blue jeans 👖

* Studiosuits attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jesseh491
1 review
0 helpful votes
November 12th, 2022
Verified purchase

So I love the look of the suit, the quality is nice for the price, and the turnaround time is pretty fast considering I ordered the suit at the last minute and it arrived to me a few days before the wedding I needed it for. Unfortunately the vest and jacket are a little big on me compared to the measurements I provided. The jacket feels like it was fitted to be a double breasted fit and not a 2 button fit like I had ordered. The vest needed the belt to be pulled all the way in for it to feel fitted, while the pants seemed to fit okay.

For the price, I feel like the suit fits a little more like an off the shelf option over the custom fit they advertise. With some attention from a top notch local tailor, I'm confident the suit will fit perfectly.

Overall I'm satisfied with my purchase. For those considering buying from Studio Suits, I highly recommend paying a tailor a couple bucks and getting measured so you know it's done right. Then just expect to need to get the suit altered once you receive it (or in my case after the wedding so the suit fits perfectly for my next event).

Thumbnail of user stevenr2168
1 review
0 helpful votes
March 26th, 2024
Verified purchase

The maximum front length of a shirt is 35". I need 39". SOrry, I will have to look elssewhere.

Reason I chose this business:

My previous jacket purchases were great. A bit short, but workable.

* Studiosuits attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johno2405
1 review
0 helpful votes
December 26th, 2023
Verified purchase

I didn't have a custom sized measurement suit. All my jackets are a 40R so i ordered a standard size jacket. Went to this site because I was looking for a pattern that was hard to find elsewhere. This place had it, and the cost was low enough to take the risk.

Overall cost will end up being higher because I have to take it to a tailor to get the body taken in on the jacket and the sleeves lengthened. With the benefit of hindsight, I probably wouldn't do this again.

Reason I chose this business:

My intrigue over the pattern and cost outweighed my sensibility and skepticism

Reason I chose this product:

Pattern, cost, and you had the standard 40R

* Studiosuits attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user olofb2
1 review
0 helpful votes
March 30th, 2022
Verified purchase

The suit is okay but not more. Will have to take it to a tailor before I know whether I will be able to wear it. The top of the sleeves concern me the most. The tops are different in height, which make the shoulders look uneven. Not sure if it is mendable. The pants width is too wide. The jacket is missing the hour glass shape a proper jacket should have.

Customer service is okay.

Reason I chose this business:

Many fabrics and options to choose from at an attractive price.

Reason I chose this product:

I fell in love with the fabric.

Service
Quality
Thumbnail of user darins35
1 review
0 helpful votes
November 16th, 2023
Verified purchase
• Updated review

The only form of communication is email. The large time difference between myself [central time zone USA] and Studio Suits made this very slow at times. Studio Suits responded every time but only during their business hours. Keep this in mind when communicating with Studio Suits and be prepared to wait for responses.

The only method of communication is email. This is slow when dealing with differences in times zones between the USA and GB.

Reason I chose this business:

I have used Studio Suits several times and have been happy with the results. I purchase suits and trousers from Studio Suits for my wardrobe. This particular purchase was for suits for my sons for their Winter Formal.

Reason I chose this product:

My sons are teenagers and needed suits for their school formal. This is the third time I have purchased suits from Studio Suits for my sons. They chose the fabric, color, and design details.

* Studiosuits attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
These are replacement pants
October 30th, 2023
Verified site experience
• Previous review

These are replacement pants. There has been communication, but it slow when email is all that is used.

Easy as usual
September 28th, 2022
Verified site experience
• Previous review
So simple to use the web site for ordering
August 16th, 2022
Verified site experience
• Previous review
Quick and easy process
July 22nd, 2022
Verified site experience
• Previous review
Easy to navigate site and lots of choices
January 28th, 2022
Verified site experience
• Previous review
Confirmation suits
February 9th, 2021
Verified purchase
• Previous review

SS contacted me about some possible irregularities with the measurements. Really appreciate them double checking my order.

Reason I chose this business:

This is my third order. I wanted to get suits for my boys’ confirmation. SS had what my boys wanted in a modern style of suit.

Reason I chose this product:

Fabric and style were the biggest selling points.

Value
Shipping
Quality
I have to come to expect a great product and service
January 21st, 2020
Verified site experience
• Previous review

I have to come to expect a great product and service. Keep it up

Thumbnail of user terrancew112
1 review
0 helpful votes
January 4th, 2023
Verified purchase

Love the pants except the fit crouch to high this company is for European cut not Americans

Reason I chose this business:

Fabric a
Nd colors

Quality
Thumbnail of user josephf1818
1 review
0 helpful votes
October 28th, 2023
Verified purchase

The suit is great and the fit is adequate. However, I've noticed that it is staining some of my outfits in! Some of the blue coloration from the denim suit has rubbed off on my white shirt and shoes. This is not a good thing

Thumbnail of user jeromem235
1 review
0 helpful votes
June 21st, 2022
Verified purchase

Des frais de douane m'ont été réclamées pour récupérer mon colis. J'aurai aimé avoir cette information dès le début de la commande.

comme dit précédemment j'aurai aimé savoir que des frais de douane pouvaient être réclamés à la réception.

Service
Quality
Thumbnail of user rh691
1 review
0 helpful votes
May 6th, 2022
Verified purchase

The measurements seemed wayyyy off. We even went somewhere to have him measured and double checked measurements with studio suits staff by pictures and all and it was nowhere close to fitting. The color is also way more pink in person whereas the picture was just a very very slight pink. Not very happy with our order.

Reason I chose this business:

Because I thought we finally found the right color but it came out very wrong.

Reason I chose this product:

Color, customability, price. But apparently I should've just gone with something for expensive because now I just need to buy a whole new suit or get it altered and use it even though I hate the color.

Quality
Thumbnail of user leonardp231
1 review
0 helpful votes
January 24th, 2023
Verified purchase

No communication between them and myself. Not even a thank you for purchasing. No timetable on shipment. Total darkness

None

Service
Quality
Thumbnail of user collinh56
1 review
0 helpful votes
June 29th, 2022
Verified purchase

Happy with the shirts but we ordered them with what we thought was plenty of time. I eventually inquired as it was getting late and they then expedited but only shipped us one shirt - not the one we needed for an event. It worked out in the end but really cut it close and created additional inconvenience for us. I can appreciate why they ship one first, but it would be really nice if you could indicate which one you are waiting on.

Service
Quality
Thumbnail of user nicholasb414
1 review
0 helpful votes
March 26th, 2021
Verified purchase
• Updated review

This is great that there are many options however the sizing can be a little difficult if you have never been fitted before and or just know your sizes from your country. I asked for a size 34 jacket but there sizing chart only goes up to 36. It took 3 emails throughout the process but I like that they were responsive and took the time to verify that they didn't understand my sizing. However, once they understood my suit was shipped out the next 2 days and I received it within less than a week. Quality was A1 and just in time for my birthday gathering. It would make sense to have multiple sizing charts that would help the ordering process. Overall I had a great experience and I will definitely be order from Studio suits again.

It took a while for them to understand that I only needed a size down from what the sizing chart offers however. They tried to reach out as much as possible to get the job done correctly.

Reason I chose this business:

I chose Studiosuits for the quality in which was seen and recommended. Clothing is as seen in pictures very chic and classic looks. I would wear this in my casket.

Reason I chose this product:

I wanted something different from the norm. It’s color and quality looked up to my standards in what I would want to represent myself in.

Service
Value
Shipping
Quality
This is great that there are many options however the...
March 5th, 2021
Verified site experience
• Previous review

This is great that there are many options however the sizing can be a little hard if you have never been fitted before and or just know your pants size. It would make sense to have a chart as well to say if you like this size but where you would like it to be taken in.

Thumbnail of user charlesn938
1 review
0 helpful votes
August 11th, 2023
Verified purchase

The jacket was too long. I ordered a size 46 Regular, but it looks more like a size 48 Long.
Also, the pants was too long. (Even thought this can easily be corrected). Pants did not have any lining.

In addition, I ordered a suit with double side vents but what I received was a single vent. For a suite that cost over $760, I expected way better than what I got.

It took 2 days to get back a response.

Reason I chose this business:

From the displays on the website, then suits looked wonderful and I also liked the fabric options. I wanted a checked Linen fabric for the summer, and I thought I found one from Studiosuits.

Reason I chose this product:

Wanted a linen suit for the summer

Service
Quality
Thumbnail of user patrickw1189
1 review
0 helpful votes
April 20th, 2024
Verified purchase

Material came in very nice, was a good match to what was displayed. Measurements I had were slightly different from what options were so was conservative in sizing on some parts. Suit came in very loose in areas so did require some further alterations. Make sure your measurements are exact for what sizing you input.

Asked about sizing and how large suit came in. Sounds like suit matched my measurements submitted but a bit frustrated I had to do so many further alterations.

Reason I chose this business:

Suit was in color and style I was looking for.

* Studiosuits attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user howards547
1 review
0 helpful votes
May 16th, 2023
Verified purchase

First pair of two trousers received and the inseam was 34inches-I specified 29 inches. Trousers too tight at crotch. Virtually no extra material/seam allowance to permit alteration. This is not the attention to detail I expected for custom made to measure. Contact response from Studiosuits was not positive. No apology or offer to remake or compensate my cost for alterations.

Explained deficiency about incorrect inseam measurement and tight crotch. Received no apology or offer to remake or compensate me to have issue corrected.

Reason I chose this business:

Style of trousers.

Reason I chose this product:

Promise of made to measure in a style I desired.

Service
Quality
Thumbnail of user jamesh5336
1 review
0 helpful votes
July 20th, 2022
Verified purchase

The suit quality was good for the money, but it did not fit. I literally used the same measurements I got from Black Tux a month earlier and their fit perfectly. My studio suits order size was waaaay off especially in the mid section.

Reason I chose this business:

Because I found it on google and had good value

Reason I chose this product:

Because I liked it obviously.

Quality
Thumbnail of user ryans898
2 reviews
1 helpful vote
March 26th, 2024
Verified purchase

I didn't know about the option to order a test suit from them. Had I known, I would've done it. Instead I spent about $400 for a suit I'll never be able to wear. I Amy try them again because they delivered on time and the suit itself was good quality - just not the right size.

Reason I chose this business:

I like a more tailored suit than you can get off the rack. I’ve got an athletic build and OTR suits aren’t designed for my body type.

* Studiosuits attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ap533
1 review
0 helpful votes
October 10th, 2022
Verified purchase

I'm not blown away by overwhelming great service. We went with studiosuits because we wanted a particular color jacket, to go with a black shirt and pants. We were asked and then asked again after confirming if the measurements were from a real person. And the custom pants were still made too small.

Quality
Thumbnail of user aidano27
1 review
0 helpful votes
November 16th, 2023
Verified purchase

I had a tough experience getting a suit reordered after the first suit came in and did not fit at all. The measurements on the suit did not match at all with what I sent in. It took almost 5 days to communicate back and forth with customer service before I was able to get a second suit sent out free of charge. Luckily the second suit came back, it fit better than the first, but definitely not the best fit. Not sure I will shop at Studiosuits again.

I've already explained the issue in two other survey sections....

Reason I chose this business:

I didn't choose Studiosuits, the groom of the wedding I am in did.

Reason I chose this product:

Chosen by my family member for his wedding.

Service
Quality
Thumbnail of user parkers91
Parker S.
1 review
0 helpful votes
September 17th, 2022
Verified purchase

Customer service was very good, with someone reaching out to say that my shoulder measurements seemed a bit big and to re-measure. But the length of the pants and the jacket sleeves were a bit too short, and I measured both my body and the suits that fit me to make sure my measurements were correct.

Reason I chose this business:

My friend who is getting married chose Studiosuits as the groomsmen apparel.

Reason I chose this product:

It was chosen by my friend, who is a groom for his upcoming wedding.

Quality
Thumbnail of user brianb3599
1 review
0 helpful votes
November 5th, 2022
Verified purchase

Ordered suits for bridal party from studio suits. About 10 days before wedding suit still didn't arrive. I tried to find a phone number and there wasn't one, had to email inquire when they responded that a measurement didn't seem correct. They never reached out to me I had to initiate the discussion. Fortunately the suit came 2 days before the wedding. Overall the experience was average and a little frustrating

I had to reach out about the suit then they said there were measurements that didn’t seem correct. They never reached out about the measurements. I think if I would have never contacted them I wouldn’t have got the suit in time

Reason I chose this business:

Wedding party had chosen it

Reason I chose this product:

Groom picked suits

Service
Quality
Thumbnail of user michaelt3533
1 review
0 helpful votes
December 27th, 2022
Verified purchase

The first suit i ordered was available on your website. Then a few days later I got an email that the fabric was out of stock. I had to choose another fabric and this delay caused my suit to arrive after the wedding I had planned to wear it at. If a fabric is out of stock it should be noted on your site. Also, customers should be allowed to choose a backup fabric when placing their order so there is no delay in starting production if the first choice of fabric is out of stock.

Getting replies from you took more than a day each time and I could never get a straight answer on when my suit would ship.

Service
Quality

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From the business

Suit yourself right with StudioSuits custom clothing! A traditional tailoring workshop offering a variety of custom tailored suits, jackets & pants, etc! Collect your eye-catching outfits today!

Company Representative

Thumbnail of user studios2
Studio S.
Typically responds within 3 days

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