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Eagle Printing has a rating of 4.8 stars from 79 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eagle Printing most frequently mention customer service, business cards, and great experience. Eagle Printing ranks 452nd among Printing sites.
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Joseph was easily available and great at helping us make our design decisions. The turn around time was perfect as well. Thank you
I was charged for design when I basically designed it my self and ask Joseph to clean it up. I also asked if I would be charged I was told no at first and later charged when I order more prints. The response time was very unprofessional. I called the office several times for pick and no one ever answers. When I reordered they told my order was not priority due the size and sent it to Cali when I live in AZ and could have picked it up. There were just so many issues. I am still waiting on my refund and of curse haven't heard a reply and 3 day in reference to it.
I was charged for design when I basically designed it my self and ask Joseph to clean it up. I also asked if I would be charged I was told no at first and later charged when I order more prints. The response time was very unprofessional. I called the office several times for pick and no one ever answers.
When I reordered they told my order was not priority due the size and sent it to Cali when I live in AZ and could have picked it up. There were just so many issues. I am still waiting on my refund and of curse haven't heard a reply and 3 day in reference to it.
Order quote done on line; no follow up for over a week; I called left a message someone called back apologized for the over site and was to send to next department for design. Never heard anything again despite leaving messages. Sorry as I was looking forward to working with them.
Wanted two magnets for biz that fit on my truck cab. Also 5 signs. Needed them asap, very urgent need for my seasonal biz.
Problem 1: Tried to pay cash at time of order and was told I pay at pick up. Then 2 days later when I came to pick up items, I was told they don't print until we pay. Missed an important weekend of marketing oops.
Problem 2: used exact graphic at three different shops over years and never had a problem with the signs and magnets I received. This place gave me back a pixelated (overblown) and the black text came in green. Looked faded and blurry. They said their high quality special printer is why. Yet this never happened before Regardless it looked bad.
Also they wanted 90$ for 2 magnets when alpha graphics only wanted 53$ for two, had one day turnaround, and free delivery.
Problem 3: I told guy size x was too big and wanted the smaller one. Then wrote it on Order form yet got handed the size x.
Problem 4: I paid cash - guy gives me a check as refund - I take to bank and am told it's no good. Had to go to shop a 4th time to get cash
All in all you would think they wouldn't have forced me to pay 10$ a sign (Other places are 7 with metal stand - they wanted 10$ each without) for the five bad signs after all that yet I didn't even get an acknowledgement of how bad the experience was.
Could have had my biz for my two business's marketing needs all year.
Used a Groupon for biz cards with the hopes of finding a long term biz partner for many services. Problems from the beginning said they had a new biz software with bugs (told it was already a month with the new software and hadn't got it working properly) I gave them print ready files but wouldn't order cards until I submitted on a broken software causing a week delay. Then delayed again said they needed to change color overrun or something then delayed with no follow up with the excuse of Groupon and the 3rd party they use for printing cards. Cards came out off color from my print ready files. $30 wasted and I'll take my current and future biz elsewhere.
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This is a mess, I agree. We could have provided better service.
1. We always require funding up front on any print items. Once we place print on any product we cannot resale it. It is our policy to require funding prior to production. We are unclear on when this was communicated improperly, but we apologize on the miscommunication.
Industry standard is 3-5 days production on this product. Even with the funding delay we stayed within normal production time. Once the invoice was funded we produced the product within 24hours.
2. We cannot control the quality of the artwork provided by a client. The size, resolution, and color format control the quality of the print. The image that was provided was a 10x13 image at 200dpi with RGB format. The requested print size was 18x24. When enlarged to the requested size the resolution drops to 110dpi. Industry standard on large format printing is 300dpi for a quality print with a CMYK format. This was explained to the customer.
3. This is 100% true. Our production department printed the wrong size. We refunded the clients money due to the error.
4. This is 100% true. The check we provided did not process. Like many small businesses, we had an issue with check fraud and our account was frozen for a short period of time. Within a few hours it was resolved and the cash was withdrawn to provide to the client. This is not something that could have been foreseen and we are sorry for the inconvenience.
We do not force any client to purchase any product. They have the ability to shop the market and decide on which provider they would like to utilize. Our pricing is competitive and typically 30% lower than our major competitors. We do provide volume discounts so that clients can take advantage of volume pricing.
It is unfortunate that we had mistakes on this job. We always look to find better ways to improve our business and learn from our mistakes. We are not a perfect business and we hope to provide better service next time.