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Michael L.

Contributor Level

Total Points
81

1 Review by Michael

  • Eagle Printing

11/14/17
Verified purchase

Wanted two magnets for biz that fit on my truck cab. Also 5 signs. Needed them asap, very urgent need for my seasonal biz.

Problem 1: Tried to pay cash at time of order and was told I pay at pick up. Then 2 days later when I came to pick up items, I was told they don't print until we pay. Missed an important weekend of marketing oops.

Problem 2: used exact graphic at three different shops over years and never had a problem with the signs and magnets I received. This place gave me back a pixelated (overblown) and the black text came in green. Looked faded and blurry. They said their high quality special printer is why. Yet this never happened before Regardless it looked bad.

Also they wanted 90$ for 2 magnets when alpha graphics only wanted 53$ for two, had one day turnaround, and free delivery.

Problem 3: I told guy size x was too big and wanted the smaller one. Then wrote it on Order form yet got handed the size x.

Problem 4: I paid cash - guy gives me a check as refund - I take to bank and am told it's no good. Had to go to shop a 4th time to get cash

All in all you would think they wouldn't have forced me to pay 10$ a sign (Other places are 7 with metal stand - they wanted 10$ each without) for the five bad signs after all that yet I didn't even get an acknowledgement of how bad the experience was.

Could have had my biz for my two business's marketing needs all year.

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Trevor M. – Eagle Printing Rep

This is a mess, I agree. We could have provided better service.

1. We always require funding up front on any print items. Once we place print on any product we cannot resale it. It is our policy to require funding prior to production. We are unclear on when this was communicated improperly, but we apologize on the miscommunication.

Industry standard is 3-5 days production on this product. Even with the funding delay we stayed within normal production time. Once the invoice was funded we produced the product within 24hours.

2. We cannot control the quality of the artwork provided by a client. The size, resolution, and color format control the quality of the print. The image that was provided was a 10x13 image at 200dpi with RGB format. The requested print size was 18x24. When enlarged to the requested size the resolution drops to 110dpi. Industry standard on large format printing is 300dpi for a quality print with a CMYK format. This was explained to the customer.

3. This is 100% true. Our production department printed the wrong size. We refunded the clients money due to the error.

4. This is 100% true. The check we provided did not process. Like many small businesses, we had an issue with check fraud and our account was frozen for a short period of time. Within a few hours it was resolved and the cash was withdrawn to provide to the client. This is not something that could have been foreseen and we are sorry for the inconvenience.

We do not force any client to purchase any product. They have the ability to shop the market and decide on which provider they would like to utilize. Our pricing is competitive and typically 30% lower than our major competitors. We do provide volume discounts so that clients can take advantage of volume pricing.

It is unfortunate that we had mistakes on this job. We always look to find better ways to improve our business and learn from our mistakes. We are not a perfect business and we hope to provide better service next time.

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