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STOKKE has a rating of 2 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. STOKKE ranks 277th among Baby sites.
I was hesitant at first to order from this site but my order turned out a very wonderful experience in that the baby carrier I ordered was so beautiful and nice material. I love it
I ordered a bed base (additional part to a cot) direct from the website. Unfortunately after receiving this I realised it was the wrong one according to the person it was bought for. I am trying to process a return and it says you must email customer services. I have emailed on Saturday 29th October and sent two further emails since. I have still not received a reply to my email and I am waiting to process my return. There is no online chat or contact number to speak to someone. If you have a problem with a purchase it seems there is nothing that can be done to resolve a return?! Case no. 03032769
I ordered a bed base (additional part to a cot) direct from the website. Unfortunately after receiving this I realised it was the wrong one according to the person it was bought for. I am trying to process a return and it says you must email customer services. I have emailed on Saturday 29th October and sent two further emails since. I have still not received a reply to my email and I am waiting to process my return. There is no online chat or contact number to speak to someone. If you have a problem with a purchase it seems there is nothing that can be done to resolve a return?! Case no. *******
Tip for consumers:
Do not buy unless you are prepared that a return is not possible
Products used:
Bed base was ordered and trying to return!
I was hesitant at first to order from this site but my order turned out a very wonderful experience in that the baby carrier I ordered was so beautiful and nice material. I love it
Products used:
Baby Carrier
We Purchased an Xplory X, looked amazing however, on first use it sounded like rubbing, squealing plastic, we got attention due to the noise rather than the strollers looks! Staff in the brand that we purchased it from said it was not as it should be. We contacted STOKKE as requested...Customer service forms and supporting video uploaded. Then.referred to another email address for after sales service...its an automatic reply asking for the same info. A week later, still no response. I would suggest you buy a brand that is willing to ensure your complaints are dealt with. STOKKE obviously are not interested.
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