• Step2Love

Overview

Step2Love has a rating of 3.13 stars from 60 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Step2Love most frequently mention slavic women. Step2Love ranks 148th among International Dating sites.

  • Service
    4
  • Value
    4
  • Returns
    2
  • Quality
    3

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

Instant Feedback

378 reviews

4
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What reviewers want you to know

Positive highlights

  • Besides, Slavic women are just the most beautiful I've ever seen in my whole life!
  • I want to share with all people that step2love is very good site where you can find your couple.

Critical highlights

No critical highlights yet

How would you rate Step2Love?
Top Positive Review

“Meeting in Poland!”

Arnold
6/14/23

Thanks to Elena for the excellent organization of the meeting in Poland with my Olga! Everything went great and now I am convinced that she is my love!

Top Critical Review

“Services”

Edward B.
2/29/24

The prices of the services are too high. Most of the other sites let you read letters for free and don't charge as much to see photos and videos.

Reviews (60)

Rating

Timeframe

Other

Reviews that mention popular keywords

slavic women (4) good site (9)
Thumbnail of user davidl254
2 reviews
1 helpful vote
January 28th, 2016

This is a wonderful site for me! I liked using it just greatly, here are many ladies! And they are all beautiful! Just gorgeous. Can't even find words to describe my level of satisfaction from being here. I also hope that soon I will come to Ukraine to meet several of them, cause I still can't choose who will be better for my life. I advice everyone who is still without love partner to visit this place!

Thumbnail of user pauld994
2 reviews
15 helpful votes
July 11th, 2022

Well this site posts that someone mail is 100% free but once it is opened you can't contact that member for free and if she has sent 2 or more mail showing 100% free the second one isn't free once you open the first one as you have to pay to see what she has said. This firm is UK based so most likely breaking our trading laws.

Tip for consumers:
Think twice.

* Step2Love attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user haroldm55
4 reviews
61 helpful votes
February 8th, 2021

This is a terrible site: stay away. Internet connections very poor, fraudulent pre recorded videos being used by many girls usually the most beautiful ones! After complaining I got no answer from management! Apparently they know about this scam but will not admit it, Bought 64 credits and 50 of them were used to solve tech or software problems of the site!. I saw 3 girls but either the picture blurred away into a color mess red and blue or messages said CHAT NOT FOUND and other malfunctions! Support was very slow and at certain hours non-existant - often out to lunch! Support staff have no authority to return credits. Mmgmt has to decide and this takes 2 or 3 days! I'm fed up and still have not gotten my credits back! Stay away from this site! Regards Harry

Service
Value
Returns
Quality
Thumbnail of user keno99
1 review
0 helpful votes
June 23rd, 2020

I just started using the website, so I have a lot of questions that I hope will be answered. But so far it was good. Hope to find true love there.

Thumbnail of user stevem232
3 reviews
1 helpful vote
January 23rd, 2016

Among all dating sites, this one won my heart completely! Good design and simple communication - everything I ever wanted. I can easily find a lady who will fit all my parameters and dreams. And, of course, I can talk to her, know her better, and when I finally decide to come to her country in future, I can be sure that I will meet the person I know very well. And, besides, this site often gives me different discounts, and they have some promotions and competitions, what makes this place even more interesting for me!

Thumbnail of user robertf129
1 review
0 helpful votes
February 15th, 2016

I'm totally satisfied the service of his site Step2Love.com. I'm a user during the one year and I'm still happy with the girls here because they are amaying and marvelous. After first message from one Ukrainian girl, I'm pretty sure that they are real/ I have a nice chats with her and afterwards I arrived to Ukraine where we spent more than 2 weeks together. I was awesome. And now I'm waitiing for the next real dating in Ukraine.

Thumbnail of user rogerh316
11 reviews
27 helpful votes
December 27th, 2020

Yes, apparently it was the woman herself writing the letters.
Apparently it was the woman herself writing the chats. And it was her taking
The phone call 100%! Yes, even like that, I was still scammed!
She didn't ask for any money but it was an emotional scam, probably to keep
Me in the loop with her for years on end. And I'm not afraid to call a spade a spade,
Her profile is more of an Onlyfans account with hundreds of "sexy" galleries and dozens
Of videos than a real bride interested in marriage.
The correspondence and message exchange lasted months and months on end, about a year, all led to a dead end! It was a fake bride not interested in having to do ANYTHING with me in the end.

The woman I was being stringed along by was Irina # *******, woman from Kremenchug,
Who had NO intention of EVER meeting me in person despite all her "nice sounding" letters.
Started communicating with her months before the war & even got on
The phone directly with her once, but even after the war broke
Out she said was still in the Ukraine, it was all a lie, she had already left to the USA
Actively hiding all this info from me even knowing I am in the USA. She also lied to me and
Manipulated me about her VACCINATION status that she hadn't taken the clot shot
And saying she wouldn't leave the Ukraine despite the war.

Before knowing all this and after trying to get her direct contact info from the site she
Rejected me even though she would repeat over & over she liked me very much,
Loved me, and would accept being my bride/girlfriend without hesitation. They can
Tell you literally anything to keep you feeding the meter or perhaps just enjoy
The attention they get from men and it's like an onlyfans too. She said she was a Gogo dancer
But she's probably nothing more than a dirty stripper in the end!
I investigated her on my own as the site administration would not give
Any insights to her whereabouts or what the real reason
Of her rejecting my contact request was alleging they did not know about her fleeing the
Country in the first place. Some of these women are stuck up b!tches
Who think they own the world just bc they are IG or Tiktok celebrities, they are
Not interested in foreign bride seekers knowing they can get any local man!
So like another reviewer of the site said here you have to be very careful who you choose to communicate with and not fall for the common traps: career models, singers, dancers, etc.

They also mentioned she was in a "special mission" in the USA to help UA refugees, which also wasn't
True as this woman is cruising the whole USA and vacationing without having to even work a day
In her crooked life cuz ofc stupid men sponsor her!

Anyway, I could go on and on with all the details of this case but it probably be too long to
Read. In the end they responded that they had "penalized" the local agency that provided them
With this insincere player and scammer profile and what not!? But the profile is still there.
It is indignant and offensive that even after more than about 3 months of reporting her
Dishonesty and all her lies, they still keep her as a "verified" bride in their catalogue, it doesn't say anything about the USA and still shows she is in the Ukraine as well as with probably MANY other ukrainian brides whose location hasn't been updated at all(and yes I already called them out about this!). You can find them on other agencies like behappy2day(not endorsing it by any means) where they at least show the location changes after war.

To their favor, I did get credits my credits back for all spent with her but doesn't do
Justice or ANYTHING for all the time I wasted pursuing a DEAD LEAD (just like perhaps several
Other brides I've been in contact with here) but thinking this was my strongest lead
And a sincere lady but all the opposite as I had to find out the hard way!
Note I will not change my rating if this woman is not quickly & permanently removed from the catalogue.

Tip for consumers:
If you don't know when you are going to Ukraine or another of the slavic countries
don't even engage in long and romantic correspondence, it makes no difference
at all as you can see what happened to me. Have a flight ticket in hand and don't
correspond for more than 1 month in advance of the trip. It's the actual feeling of having her
in front of you, talking to her and finding out if there's real chemistry that counts, not keybord Romeo

Service
Value
Returns
Quality
Thumbnail of user baronb5
1 review
11 helpful votes
September 23rd, 2018

I have six years experience with this website and I often visit Ukraine. I have 15 years experience in Ukraine. 98% of the ladies on this site will write and chat but NEVER meet you... so don't be fooled. Their mission is to keep you spending money on the site, and to send them gifts and support, but dont expect them to meet you in person. Only about 2 % might meet you, and then dont expect their behavior in person to match the flirtatious and provocative letters they write and photos they send. Their hook is sex, but the reality is... there is not going to be ANY sex, let alone love and marriage. Trust me, they will empty your wallet, but you will get nothing in return except disappointment.

Thumbnail of user nadiam42
Nadia M. – Step2Love Rep

Hi Baron,
Thank you for sharing your opinion about your experience. I wonder if you ever contacted our customer support group and brought to their attention that not a single woman wanted to meet
With you and that it made you feel suspicious... It is unheard of that someone asked many women to meet with the man in person and all of them said no. We had one case when two ladies who were
Close friends refused to meet with a man who was coming to see them both :)) We had a case when the gentleman came to meet with the lady and she said that she realized that he was not the man she thought he would be. The man came to our office so sad and one of the girls who was in the office at that time helped him to feel better and they hit and a year after they got married...

Every single person is unique and so is his/her relationship. We know it and welcome everyone who brings their case to our attention. We can not make people fall in love
On someone's demand, but other than that we can help you with anything. There is no small problem when it comes to love. We wish you could trust us enough to share your concern with us.

Аs far as having sex with the ladies when you come to visit them, you bet our ladies would not agree to do that before they know you sufficiently enough to feel safe and happy with you.
And if you expect anything else, you are disrespectful to the beautiful women inside and out and definitely taking them for someone else they are not. Most of our ladies come to the first date with the interpreter and they are very cautious as they saw different men with different expectations and they learn to be centered and grounded in who they truly are. Plus it is our responsibility to make sure that everyone is safe. We had to call the police once as the gentleman who came to see a few women demanded them to come to his hotel room to have sex with him. When the ladies refused
He broke the furniture in the hotel and became violent. It was an extreme case, but it scared a lot of ladies.

This is one of the reason, why we have introduction and travel services to help men and women to have the best experience when they meet with the best experts at their disposal.
Do not hesitate to reach us when you have some concerns, questions or problems. It will save you time and allow you to have an experience you deserve.

Thumbnail of user toriof
1 review
2 helpful votes
July 2nd, 2018

I liked this service but I am 61 years old man and I would love to have more options to find the lady who it elder than my kids. But in general - there are interesting ladies on this site and I think I will come to Ukraine to meet with some of them!

Thumbnail of user nadiam42
Nadia M. – Step2Love Rep

Thank you very much for your honest feedback. We listen to our clients and just recently added many new ladies in their 50's and older. Sufficient is to say, they are extremely popular and more and more ladies who are in their 50's are joining the site. Please come back and check them out. We think you will be truly impressed with their inner and outer beauty..

Thumbnail of user nickc67
1 review
1 helpful vote
February 1st, 2016

To tell the truth, I didn't believe that I could find here my real love, so I wasn't looking for her, but she came and got me. I didn't know her and now I just want to be with her. She is like a wonder, but still real that I can't believe in that. I really hope that one day I will arrive to Ukraine and meet her but now we must take into account the great distance. In any way, I'm so glad of this site, ladies and support that helped me with sign up!

Thumbnail of user barryo7
1 review
3 helpful votes
January 9th, 2017

I am a retired widower and my kids are grown up, so I have plenty of time to spare. During the last couple of years I explored plenty of dating websites and Ive concluded that step2love is my favorite. And why is step2love so great? There are numerous reasons for me to think so. One can find the most beautiful and friendly women there. The site provides plenty of services, from simple chats to even delivery of flowers and gifts. And, of course, the super responsive customer service team. Yes, this site is not free, members need to spend credits if they want to talk to someone, but any outstanding service is supposed to cost money,

Thumbnail of user philk63
1 review
4 helpful votes
May 25th, 2018

Terrible. One, it would not take my credit cards for some reason (though use them on other sites all time.) Two, phone # they post is disconnected. Three, when I contact someone chat, they say I would get an emailed response in the next day. It's been two days and nothing.

Thumbnail of user nadiam42
Nadia M. – Step2Love Rep

Thank you very much for your feedback. We are sorry that you had a bad experience. The phone number listed on the site works now. And all our customer support representatives usually reply promptly within 24-48 hours. We have a variety of payment systems on the site for you to choose from even if one has not worked for some reason. But most importantly, please do not hesitate to send a second letter and chat with a Customer support if you did not receive a satisfactory answer the first time. We believe in addressing every single concern and complaint of our customers and we stand behind it.

Thumbnail of user lannyw8
1 review
5 helpful votes
March 27th, 2020

I used to be on this website just to find someone and that's it because I didn't like how things worked back in a day, but the more I use it the more I see that the team works really hard to provide the best service they can! That's why I am still there daily! Thank you for all the offers, cause they make a big difference! Especially during these hard times!

Thumbnail of user matthewb83
1 review
1 helpful vote
January 22nd, 2016

After my registration here I have realised that I found that I was looking for during the two years of my lonely and unhappy life. I chatted with one attractive and cute lady from Ukraine and thanks God that I found her only on that site. She was waiting for me here for a long time and it was exceeded all expectations. Moreover, I used the service and I'm exhilarate. I recommend this site.

Thumbnail of user ismom
10 reviews
1 helpful vote
October 26th, 2020

Good site. You can trust it. In addition, it works without delay, so you can use it at any convenient time.

Thumbnail of user markh110
2 reviews
58 helpful votes
June 9th, 2014

This site is a scam they send me hundreds of letters even though I have no pictures on my profile, either they ladies get paid to write them or they get paid to have someone write the letters. They are associated with Veronikalove, same bs I have no pictures in my profile but get hundreds of letters a total crock, try Global ladies they are legit

Thumbnail of user arthurt14
1 review
0 helpful votes
April 24th, 2016

I'm new on this site but i trust it. Very good site.And i like their system of payments. It; s very comfortable for me and also they work quickly. They always help me with all my questions.

Thumbnail of user spendyl
1 review
3 helpful votes
June 25th, 2018

I do not know why people say too many horrible things about this service, I really like it and I have met a good lady there but unfortunately, she doesn't want to come to my country and I do not want to travel to Ukraine. I think it's unsafe there.

Thumbnail of user nadiam42
Nadia M. – Step2Love Rep

Thank you for your feedback, It is very important to us. We are sad to find out that you were not able to find an alternative solution to you travelling preferences at that time. Our travel manager is working with different travel preferences and help our couples to arrange travel destinations in Europe or Latin America if they wish. Please feel free to write to our Customer support at info@step2love.com with any questions and concerns.

Thumbnail of user gpizzam
1 review
4 helpful votes
February 7th, 2018

Step2Love and the other sites they own all women profiles are real, however many of these profiles have individuals responding to men who are not the lady as specified in the profile.

All Dating Sites buy a database of women looking for a partner, these databases come in different flavours so to speak. List A is the most expensive and List B is less expensive. The List A database has all profiles of women who actually respond to men as shown in their profile.

List B is a lower cost database and it contains the same real profiles, but many of these profiles will be responded via someone other than the lady shown in the
Profile.

No Dating Site has their own team or people located within the targeted country. They buy these lists from local Dating Agencies, such as Orchid Agency in Ukraine.
The Dating Site has no direct contact with any woman listed on their site. All communications flow through the local Dating Agency in that country.

The former Eastern Block countries and Russia today, all these people have very low income. The local Dating Agency hires people to respond to men, the agency places newspaper ads in local papers and advertise on local web sites looking for women to work the Dating Site.

When a women in Ukraine for example wants to find a foreign husband, she signs up with a local Ukrainian Dating Agency (Orchid). The women have no money for photos and many may not have laptops. The Local agency provides all this to the women. In exchange the women are allowed to chose which 2 Dating Sites they want to respond to. For all other sites the local agency uses a "paid" person to reply to all correspondence.

Many times you can tell the person you are communicating with is not the lady in the profile as they will not use video chat. Thought this is not always true as some women have no camera and must borrow (from agency) or go into the office to use agency computers.

If someone complains that the lady they are communicating with is not the real person, the Local Agency (Orchid) will contact the real lady, have her voice a video reply to the complaint. But she never actually signs onto the site you are complaining about.

So there are not ladies trying to scam per say, yes there may be some. But the vast majority of problems are with the local Agency and the Dating Site who knows exactly whats is occurring.

There are some Dating Web Sites that only use List A databases, for example RussianLoveMatch.com and its sister site Find_Brides.com and RussianDesire.com all other sites that I have reviewed for the most part use the List B databases. There are some exceptions to this rule, some smaller Dating Site locally owned within the target country will generally have real ladies to each profile.

So one must be careful to understand what is going on.

Thumbnail of user nadiam42
Nadia M. – Step2Love Rep

Thank you very much for your feedback and different agencies descriptions. We can not comment on any other agency but ours. We do not buy any lists and we do not believe in any lists. All our ladies come to our agencies in person. They are being interviewed and validated. We keep the copy of their passport on file. And the manager who interviews the lady has a good feel of why the lady would like to sign up with our site, And only the best candidates are being enrolled in our program. We have translators who work with the ladies who do no speak English as well as online translation software for those who learned English in school or college but they are still mastering it. All our ladies are available and participate in the video chat and they all are who they say they are in their profiles. Many of the ladies come to our offices in different cities of Ukraine, while some of them have computers at home. When our clients travel to the cities in Ukraine, they often visit our offices and meet with the managers if they have some additional questions.

Thumbnail of user maxb54
1 review
0 helpful votes
March 20th, 2016

The site step2love.com is the best site for me now! Because i met my love there! Her name is Olga and she is very beautiful! I heard a lot of opinions that Slavic women just need money from men abroad but it's not truth, i checked this! Be sure that they are very polite women who just need to be happy!

Thumbnail of user fredericog
1 review
0 helpful votes
July 5th, 2018

I do not know if only I had such problem but when I ope the site and a chat with the girl,) can't find where I need to turn on the camera) I think the interface is not too easy)) but in general I think that there ate too many beautiful women on the site and it's hard to pick the one)

Thumbnail of user mattb136
1 review
1 helpful vote
January 9th, 2017

What I like most is the increadible beauties who will always talk to you, they are friendly, responsive and open-minded.
But I normally ask the lady I'm chating with to switch on her webcamera, because the photos are just too beautiful and I merely want to make sure they are true to life...

Thumbnail of user barryr31
1 review
0 helpful votes
April 30th, 2016

Hey guys! I don't know why some people write negative opinions about this site. I haven't seen something wrong with it. Maybe just so many girls that i can't choose one))LOL)))For me this is good site where you can interesting spend time.

Thumbnail of user bamaed724
1 review
0 helpful votes
February 29th, 2024

The prices of the services are too high. Most of the other sites let you read letters for free and don't charge as much to see photos and videos.

Service
Value
Thumbnail of user genrys
1 review
2 helpful votes
July 19th, 2018

I think that this site it not too bad but what shocked me a bit - sometimes I met too frank women on this service) but I think that people are looking for different things and everyone has found what he wants, isn't it?)

Thumbnail of user nadiam42
Nadia M. – Step2Love Rep

Thank you very much for your feedback, We are pleased to know that you like our site. And Yes, you are absolutely, correct, we all are different and we look for different people, some are looking for quiet and shy ladies, others for outgoing and bold. We could not agree more with you.

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From the business

Step2Love is the premier international dating site featuring exclusive, stunningly beautiful, loving and extremely intelligent Russian and Ukrainian ladies who are searching for their ideal partners.
Step2Love offers one of the most technologically advanced platforms for communication for the clients, who can see each other and communicate at the level their heart desires by voice, video,
Instant messages and letters.

The services include personalized introductions with highly qualified interpreters and translators, travel arrangements and logistics, successful matchmaking and ongoing success stories of happy couples and committed relationships, wedding planning in the Ukraine and all over the world, round the clock, 24/7 customer support, exceptional quality services, a variety of diverse communications modes (text, video and audio), user friendly site design and navigation and personalized and customized approach to every single customer.

Business History

My name is Elena Lewis and I'm a co-founder of Step2Love.com! Eight years ago, I had a dream. I wanted to make a difference, change the world and make people happier and more fulfilled. And now, 8 years later, our Step2Love team is confidently moving forward with this vision!

Our team is passionately working on bringing our amazing singles together. The mission of our company is to reduce the number of single, lonely hearts and increase the number of happy, loving and beloved couples times 2 by year 2023! Now we can proudly say that Step2Love team members are called happiness makers. And we really love what we do!

We are taking this mission very seriously. Last year, in 2019, we renewed the design of the site, introduced the mobile app and made our site compatible with all gadgets. We added new exciting services thanks to our loyal customers and their dream sharing with us.

It became a tradition to add new services every year by listening to our customers how to optimize their search for a life partner on our site. Who could be more equipped and know better how to improve our services than our beloved customers? Our collaboration with our customers and ability to be flexible and innovative - is what sets us apart. It is an honor and our privilege to serve our customers. It is reflected in our sincere commitment to a unique, personable and heart based approach to modern matchmaking and dedication to turning a life partner search into a fun and uplifting experience.

Company Representative

Thumbnail of user nadiam41
Elena L.
Business Representative
Typically does not respond to reviews
My name is Elena and I am Step2Love Representative and a Liaison to the Customer Service. My main role is to make sure that every customer is being heard and all issues are being resolved in a timely and thorough manner.

I have 13 years of a dating expert experience. I am known for being honest, truthful, creative and genuinely supportive to the clients. I am proud to be part of this firing team. I share my experience and professional advice and promote transparency, vulnerability and heart based approach in our everyday application, ongoing expansion and sustainable success.

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3.1
60 reviews
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