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StartEngine

How would you rate StartEngine?
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Oregon
1 review
1 helpful vote
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High-priced middleman
December 19, 2021

For starters, the numerous one-star reviews here don't really understand crowdfunded venture investing. Sure, companies fail -- usually about 90% of them, and you're not going to get your money back.

I'm an experienced angel/venture investor, usually investing $250k to $2m in various startups, and I've been doing this for nearly 30 years. I've had some hits, some misses, and some in-betweens. But that's not the point.

I wouldn't normally touch this kind of thing with a ten-foot pole, but a friend wanted some shares in an up-and-coming Seattle distillery, so I signed up. They had an option for investing as an "entity" (a business), and as I normally invest primarily through an LLC, I ticked that box. What a mistake. They wanted my Bylaws (uh, from 30 years ago, where are they?), several IRS forms, and other things, and they wanted them RIGHT AWAY. When I contacted them, they said they were just the middleman to a bank (who itself is a middleman).

Ultimately, the problem here is that the distillery in question is using this dubious form of (expensive) fundraising, when they should just go direct. StartEngine isn't *exactly* a scam, it's just unnecessary. If you're an inexperienced investor -- avoid it. If you're an experienced venture investor -- avoid it. Maybe there's some sweet spot in the middle that makes it worth it, but... I dunno.

Date of experience: December 19, 2021
StartEngine T. StartEngine Rep
over a year old

Hi Steven,

I apologize for the frustration you experienced submitting your documents. We are required to run AML (Anti-Money Laundering) checks to verify investor identities, and this requires documents proving your association to your LLC. For more questions about these requirement, we encourage you to check out our help center at help.startengine.com.

Florida
1 review
26 helpful votes
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Investor beware, business owner beware, do your research. Company needs a new president and senior leadership

Date of experience: October 26, 2018
North Carolina
1 review
0 helpful votes
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Getting out
May 13, 2024

The lady that helped me was very good. I did not know that I could get out and close my accounts.

Date of experience: May 13, 2024
StartEngine T. StartEngine Rep
12 months ago

Hi Glenn! Thanks for leaving your feedback! We welcome and appreciate all feedback. Based on your review, it looks like our team was able to assist you and resolve your issue, yet you gave us 2 out of 5 stars. If there is anything we can do to make this experience 5-star worthy for you, please let us know. We are committed to providing the best service to all of our investors. Feel free to reach out directly to us at contact@startengine.com! Have a great day!

Washington
1 review
1 helpful vote
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START ENGINE IS A SCAM.

DO NOT INVEST WITH THIS COMPANY.

START ENGINE IS A SCAM.

DO NOT INVEST WITH THIS COMPANY.
START ENGINE IS A SCAM.

DO NOT INVEST WITH THIS COMPANY.

Date of experience: April 15, 2023
StartEngine T. StartEngine Rep
over a year old

Hi there. We would be happy to connect with you to understand your review as it is inaccurate. We are sorry you feel this way. We point out many times in our educational materials that start-up companies are risky by their nature. If you have questions about your investment in Weather Flow Tempest or our processes, please reach out to us at contact@startengine.com.

Denmark
1 review
28 helpful votes
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Scam
September 19, 2019

Scam! Be carefull stay away from this webside. If you sin up. The money are gone from now of. They cheat people in different skills way.

Date of experience: September 19, 2019
New York
1 review
3 helpful votes
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Took my $ and never invested it in boxable and neve asked me for more info to get the investment moving forward.

Date of experience: October 25, 2022
North Carolina
3 reviews
2 helpful votes
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I am trying to invest in a company. The first thing that happened is no Start engines kept asking me to verify the purchase amount which I did. However, after verifying, because I kept getting messages from Startengine that I needed to verify my account-I got charged 4 times and only wanted to be charged 1 time. I tried to contact them about this error and that is where the problem started. When I tried to contact them via the links in the email that said I could schedule a call to discuss my problem it says the page does not exist. The only way to contact them was via a form which asked for the usual info.-name, phone number reason for contacting them. I filled out the form and the next day I got an email form Nicole F. Saying that my account was verified. That had nothing to do with what I put in the contact form-I simply want a refunded for one of the amounts that I was charged. Today, I went on the internet and found a contact number which I was happy to find and dialed quickly, only to hear a VM that basicially directed me back to the form. Oh, I almost forgot-there was a link so I could chat with someone, but guess what-it was between 12pm and 5pm MST, so I waited until that time and tried to contact them via that and it said that I was contacting them outside of hours and need to try at the normal business hours. This had been a horrible experience all around and this isn't even the company I am trying to invest in which is a shame, because it will be the last time i do anything through Start Engine unless a miracle occurs and they get things up and running smoothly.

Date of experience: July 25, 2023
Washington
1 review
0 helpful votes
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Start with StartEngine
January 6, 2024

Ease of use. The site is comprehensive in its offerings. Friendly design. I felt that I was in charge of my choices.

Date of experience: January 5, 2024
StartEngine T. StartEngine Rep
over a year old

Hi Randal,
Thank you so much for your kind review! We're thrilled to hear that you found our site easy to use. It's wonderful to know that you felt in charge of your choices. If you ever have any more feedback or suggestions, we'd love to hear them.
We are looking forward to continuing this experience for you.
Have an awesome day!
-StartEngine Support

California
1 review
6 helpful votes
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Tried many times to contact SE, to no avail. Their website is not helpful. How can a person make contact with SE?

Date of experience: July 12, 2023
California
1 review
0 helpful votes
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Very satisfied
May 10, 2024

My experience was good all my questions were answered

Date of experience: May 10, 2024
StartEngine T. StartEngine Rep
12 months ago

Hey Randy! We're glad to hear you had a positive experience! Thank you for leaving this feedback! If you have any more questions in the future, feel free to reach out. Thank you for choosing us!

New Mexico
1 review
0 helpful votes
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Wide array of interesting investments in start up companies. Easy to use, intuitive interface. Reccomend!

Date of experience: December 9, 2023
StartEngine T. StartEngine Rep
over a year old

Hi Anthony, We appreciate your feedback and are thrilled to hear you are having a great experience! We look forward to continuing this experience for you on our platform!

Washington
1 review
0 helpful votes
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Looking forward to how the company grows, and working with them by investing in start ups

Thanks

Bill

Date of experience: December 12, 2022
Virginia
1 review
4 helpful votes
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No human contact
July 18, 2023

Pre programmed computer anticipated questions and answers did not address my concern of unaccounted funds.

Date of experience: July 18, 2023
Connecticut
1 review
6 helpful votes
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Flower Turbines
November 19, 2021

If you have been burned by this scam please email me at
*******@yahoo.com
I am going to file a complaint with the FTC.
Then an attorney.

Date of experience: November 19, 2021
StartEngine T. StartEngine Rep
over a year old

Hi Andrew,

We apologize that your experience investing with Flower Turbines has not met your expectations. Investing in early stage startups is high risk, as these investments are illiquid and highly speculative. If you'd like to get in touch with Flower Turbines, you may reach out to them via the comments section of their campaign page.

Arizona
1 review
1 helpful vote
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Great company
May 12, 2021

I have invested in multiple companies with Start Engine. It's easy to use and very good early high return investment opportunities.

Date of experience: May 12, 2021
Missouri
1 review
1 helpful vote
Follow Charles H.
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I have been investing on StartEngine for over 2 years and have invested in over 30 companies (some multiple times). Since these investments carry an extremely high degree of risk, I tend to spread out money over multiple sectors and corporations. There are currently little or no secondary markets for these securities and as such be considered long-term commitments. They should also be considered as part of an overall investment strategy.

I worked in Financial Services for over 35 years and was precluded from investing in "hot" IPO's. The advent of Equity Crowdfunding can be advantageous to both investors and pre-IPO companies seeking investment capital.
Investors also need to realize that equity Crowdfunding is a nascent industry and is evolving rapidly both from an investment perspective and regulatory oversight.

Overall, I have been impressed with StartEngine on multiple levels:

1) Howard Marks, the CEO has been a proponent of the industry and has sponsored webinars, seminars, conferences, company overviews and Q&A sessions. I have participated in some and watched some of the videos of the conferences.
2) Anytime that I have had a question, it has been responded to within a day and often sooner.
3) StartEngine highlights the risk on every investment with a caveat like "This investment is speculative, illiquid, and involves a high degree of risk, including the possible loss of your entire investment."
4) A wide selection of offerings across multiple sectors.
5) Once familiar with the process and platform, it is simple to use. Some investments may require you to be an "accredited investor" which requires additional paperwork due to regulatory issues.

I would also say that prior to investing anything, I did considerable research and reading. I devoured everything on Start Engine's website as well as explanatory articles.

Date of experience: August 15, 2020
Indiana
1 review
19 helpful votes
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Total Rip-off
April 26, 2023

They take your money and run. I can NEVER get any replies to my inquiries. I'm filing a complaint with the SEC and Attorney General's Office!
BEWARE!

Date of experience: April 26, 2023
California
1 review
3 helpful votes
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I bought JTAI before it went public for $600 for 800 shares. When it went public, I got 39 shares, which is $27.

Date of experience: January 29, 2024
StartEngine T. StartEngine Rep
over a year old

Hi Oscar,

Thank you for taking the time to share your experience on our platform with Jet.AI. We appreciate all feedback, as it helps us continually improve our services and address concerns. We're genuinely sorry to hear about the challenges you faced, and we understand how frustrating it must be.

We want to address your specific situation and provide some context. If a company that raised on our platform previously makes the decision to go public, it is out of our hands and we have no control over the situation and your shares in the company.

StartEngine assists start-up companies in raising capital for their business and helps facilitate investments from investors but once an offering has ended, we are not involved in the IPO process other than providing information to the company’s Transfer Agent and trying to assist investors in the process to the best of our abilities.

If you have any specific concerns about your investment or if there's anything we can do to assist you further, please reach out to our customer support team at contact@startengine.com. We are here to address your queries and provide assistance to the best of our abilities.

Once again, we appreciate your feedback, and we remain committed to learning from our users' experiences to refine our platform. Your insights contribute significantly to our ongoing efforts to improve and provide a better service.

Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.

Tennessee
2 reviews
14 helpful votes
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TOOK MY MONEY AND RAN WITH FOLKS RUN FOR YOUR LIVES.AND I CANNOT CATCH A LIVE PERSON TO SAVE MY LIFE

Date of experience: October 2, 2020
Colorado
2 reviews
8 helpful votes
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Start Engine apparently does nothing to make sure that the offerings on the site are legitimate, much less worthwhile investments. I have been investing on StartEngine since the earliest days of the platform with company like Elio (circa 2016), and just about every single company I have invested in has failed or the company is MIA. I see other investors commenting that they have had the same results.

I have also attempted to invest in Start Engine itself, but for whatever reason my investments keep being rejected. I have tried on three separate occasions, so there are three separate rejected investments on my account.

The site says you can 'Fix' the investments, but when I try to fix them and charge a bank card again it doesn't work, and without explanation. It just says that it failed. I tried with three different cards. Flash forward a few weeks and I realize that Start Engine has kept my money on some of my attempts to fix the investment. I try to contact Start Engine and they don't get back to me so I dispute one of the charges with a chargeback request. This gets them to respond, and they say it will be 5 to 10 days for a refund to be applied on a different charge but that they are fighting the chargeback request so that one will likely take 90 days. They then state that they will refund me promptly if they win the chargeback request... WTF?

WHY would they OFFER me the opportunity to fix the investment if they are going to automatically reject it?
WHY would they TAKE the money if the investment is not available/current/or whatever their reason was for rejecting it?
WHY would they KEEP the money after they rejected the investment?
WHY would they DISPUTE the chargeback request if they admit the money should be refunded?

Start Engine boggles the mind with their incompetence.

Date of experience: April 10, 2023

Overview

StartEngine has a rating of 2.8 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StartEngine most frequently mention customer service, phone number and email address. StartEngine ranks 1st among Crowd Funding sites.

service
79
value
74
shipping
12
returns
16
quality
69
This company responds to reviews on average within 1 day