Starnow.com.auReviews 33

Until about an hour ago I had never heard of these people. However on checking my bank account I find they have taken my money. They are in America and I'm am not. I have totally no interest in having anything to do with them, but here I am out of pocket and I can't contact them to get my money back. Scam scam scam

I am holding out for another person to start a site like this because people will leave StarNow in Droves!
It's great to be able to access roles but unfortunately if something goes wrong you spend days trying to sort a problem out, which this site/ customer service creates.
My subscription was automatically deducted and asked if they could cancel the "auto-renew" but DO NOT CANCEL my subscription. They cancelled my subscription, and I have spent today, so far, trying to sort this out with infrequent replies to my emails.
They recently joined with Backstage, without informing Anyone this union was occurring, and shut the site down for days. I had jobs I was attending; I just didn't show as I was unable to contact the crew.
I have found writing a bad review gets these sites actually sorting out the problem. I've paid, too overpriced for his kind of rubbish service, for a product I'm not receiving.

StarNow gave me my start in acting, getting so much work for years… then Backstage took over. I emailed that I wasn't re tubing anything relevant, & was promised that this would change. It did; I stopped receiving emails from them altogether so I recently finished up.

Incredibly frustrating that you must contact them in order to cancel your subscription. Totally unnecessary as all reputable websites allow you to cancel whenever you please. Definitely feels like a money grab. Hoping they will respond to me before my billing period renews and I get charged again.

Since joining with Backstage, the website has become so confusing and unappealing. Its hard to read, hard to navigate, and is a carbon copy of the Backstage website, bringing nothing new. Really disappointing as the previous website had no issues or faults. Wouldn't be surprised if members drop off the website like flies.

I can't apply for anything unless I pay. I can't afford to pay without work. I'm trying to get work here but must pay to apply

This by far has been the worst experience I've had when it comes to using a service. They charge you and then ban you based on some nonsense reason and take your money. They don't even bother telling you that you're banned so you waste time figuring out the issue. (Major red flag) I highly recommend reporting them to Fair Trading if you're in Australia via this link:

https://www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint

It's funny how these wannabe companies are now the speech police and use this as a reason to steal and embezzle money from their users. (After a few emails I was told that I've used inappropriate language. The message they've referenced is written as professional and as official as it gets which is really funny and another major red flag)

They seem to be using one of the oldest tricks in the book which has become more and more popular among scammers recently. You lose a small amount which makes it not worth your time to follow up on, but it adds up for the scam organisation in this case StarNow. I also recommend issuing a chargeback through your bank. (It might take you a little bit of time but it'll be worth it as it can damage their merchant account reputation and hopefully stop others to fall victim in the long run.)

I spend more time writing this review and opening an account with them than the few bucks I spend on the service but I wouldn't mind spending a grand on an awareness campaign to stop them from scamming more people and ruining the image of tech companies. (For those interested, you can target their domain on most ad platforms and show your awareness campaign ad to every visitor of their website.)

The amounts they take from each person is not significant otherwise it would've been a great case for a class-action lawsuit. (Shows the scam is pretty solid and that they know what they're doing)

For the amount of maoney we pay starnow they should provide good customer service as they are obliged by their own terms and conditions and common laws of Australia, they only serve themselves, very showdy,
Not based in Australia yet they operate under starnow.com.au, we took them to the fair trading and Incat tribunal and as such a legal case has been raised against starnow, not all filmmakers are perverts, not in sydney or any state in Australia like London and Newzealand, they have issues that is their problems they should not reflect it on Actors and serious filmmakers and they wnat to raise the amount of money subscriptions too! How Audiciuous, we make them take, we provide seriuos roles for Dram Actors, and their listings are far from Acting, nonsense jobs! See you at courts starnow!

I had recently gotten StarNow for my acting auditions and other hobbies that I enjoy. I read through all of their terms and conditions which stated very clearly that I could cancel my subscription at any time by emailing them. I had sent multiple emails about cancelling my subscription yet none have been replied to. I am freaking out as they Take $50.04 from my bank account every 6 months and I am desperate on cancelling. I need them to respond to my emails ASAP otherwise I will have to get my bank and the Police involved as this is considered fraud.

3 weeks and over 10 emails just to approve your post and then ask you the same 4 questions over and over. I gave up. I found 30+ people on Casting Networks, just use that and avoid the headache that is Starnow.

I created my profile last month, and was asked to pay monies to Starnow.com.au and I did pay a hefty
Amount of monies to be able to apply for jobs from Starnow, just two days ago, then Starnow suspended my account with letting me know that they are doing that or giving a reason, I have done nothing wrong and no complaints was lodged against me, so I am taking Starnow to the courts, I am suing them for damages, losses and more...!

I had standart membership of Starnow for a while. In summer 2020 I've got notification for automatic payment for the subscription. I decided that it will be the last payment because Starnow didn't give me anything. I cancelled my subscription on the website because they don't even have that option in their app. But fter 6 months they withdraw money from my bank account again which I didn't want to. I contacted to Starnow for refund. They didn't give me refund and they said they only see my cancellation right now which I cancelled 6 month ago. I am disappointed with their service also scam like subscription trick.

I moved to melbourne and had no leads to help me out with TFP. I signed up for premium hoping i can find a few models for TFP.
However the users are very passive and nobody replies, even those with Responsive tag.
And they dont show if messages are read.
People pay these services for their customer base, however i felt this pretty useless.

I had a casting that was in approval queue and they need me to have a website with my email so as to have it approved. Which is a good thing but they gotta think of people without website as well

Starnow will pay below the award standard of the entertainment industry, even with agent.

Good for the entree worker or less experience.

The company appears to be used as a walk-around of the industry by employing workers cheap.

The general person will tend not to get picked. Top rated profiles will get the interview.

This is not for members looking for real-world paid $$$ jobs.

Producers are not interested in top profiles, they want exactly what was describe or ask for, nothing more or less.

While the account was not actively subscribed, resume was not downloaded (error).

Finally, the company has a Google page, search under Starnow Limited.

When dealing with an overseas online company with only email contact one needs to be very sure they are trustworthy ESPECIALLY when they expect you to set up a direct debit to pay for ongoing subscriptions.
But don't worry this business has terms and conditions page to keep everyone safe.
1. Do their terms and conditions state that all a consumer has to do to cancel a subscription is to notify Starnow via email? YES.
2. Do their terms and conditions state that after cancellation no further subscription fees will be taken out? Yes.

Gee that's super easy what a great trustworthy business hey?

Let's see...
3. Did I send an email request cancelling my subscription? YES.
4. Did they acknowledge receipt of my cancellation email? YES
5. Did the send me an unsolicited offer for free starnow time? YES
6. Did The terms and conditions tell me I had to reply to the offer email so that my cancellation would be actioned? NO.
7. Did the offer email state I needed to reply in order for my cancellation to be actioned? NO
8. Do I lawfully have to respond for my cancellation to be actioned? NO.
9. Did I respond? No
10. Did they direct debit a subscription fee months later (surely not)? Yes.
11. When I brought it to their attention did they apologise and refund me the money? NO
12. Did they claim that because I didn't respond to their offer email my cancellation was not actioned? YES
13. Have I subsequently needed to fight tooth and nail to have my money returned? YES

You decide whether they are trustworthy or not.

Trust me I love to see 1 word. I know where they live and the girl. Don't worry I got post. So keep up negative 2 star prejudice starnow. I am watching how they deal with a real boss

Talents on starnow are very unreliable as starnow doesn't do anything to protect casting professionals, directors, there isn't any review system so we can't recognize unreliable talents, ppl who cancels on the project a few hrs before shooting day, also staff are so bad at communicating and solving issues with your casting calls!
I give two starts because I like the concept of the website but for now it has a lot room to improve.