After about 20 minutes they left with the carpet looking pretty good, although still wet. As the carpet dried the stains, plus more, came back with a vengeance.
When it was completely dry the carpet looked awful. I got an email asking how I liked the service. I told them and they offered to come back and redo. I called to make another appointment and they told me that they had no record of sending any such email. When I went to pull up the email, it mysteriously disappeared. This was absolutely a waste of our time and money.
After years of using Stanley Steamer and being a satisfied customer that has changed.
I had my living room Carpet cleaned and it looked great at first, However after a week the stains resurfaced.
We just had our tile floor in the kitchen cleaned.
We also had some process applied that we paid extra, did not do a thing. The floor does not look good to me at all.
Good luck!
Had two young men here on November 6 to clean four chairs. One chair that was really soiled I didn't think would not come clean but to my surprise it came out so clean, I was really happy about that, it is my favorite chair. Both men were very courteous and professional. I give them five stars and I highly recommend Stanley Steamer.
I had the carpet in my apartment (cleaned), what they actually did was steam it. That brought up old stains! They do not suction the steam up! I had to use scatter rugs, entering the rooms not carpeted for 3 days, despite alternating the furnace & air continuously. By the 3rd day I could walk onto the solid surface areas without leaving a puddle. The nap is gone!
The company seems to higher terrible people who don't know how to do a job correctly. I had my grout done and it does not even look clean. They got everything very wet and left splashes on my appliances. Find someone who knows how to do the job and skip them.
My appt. Was scheduled between 12-5pm. I called at 5:10 to find out the status. I was on hold for 15 mins. She finally returned and apologized for the long hold… she said they would not be at my house until maybe 6 or so. She could not give me an ETA…, No offer for a discount or apology. She said I would get an automated text. I cancelled.
Took off from work and wasted an entire day. Will not schedule with them again!
Steven and his associate came today and they were friendly, helpful and very professional.
They wore masks and were very considerate of any concerns I might have had.
I highly recommend these two gentlemen.
Will be calling again soon to have them take care of my hardwood floors.
Lucky to have them on you're team!
The crew was nice enough and showed up on time. However the cleaning, scotch guard and deodorizer wasn't wirth the money I paid for it. The stains I needed out were still visible when they were done. Me, I got the stains out using Resolve and a spot cleaner my husband got from Home Depo. All in all, I would recommend or use them again.
I had my carpet and hardwood floor cleaned this past Saturday. Jase and Kyle did a great job with the carpet plus they did the couch and an area rug. They were professional and everything that was done looks great. I would have them back again. Stephanie in Hixson
I had my less than 2 year old rugs cleaned by Stanley Steamer. The girl that cleaned my rugs said she couldn't get them clean because the scotchguard was worn off. After she left, I did the rugs with my Bissell and I got them clean. Should have done them myself. Called the company and they wanted to come and do the rugs again but I had already cleaned them. Forget them!
Did a terrible job! Were there about a half hour for three bigger rooms and a hallway. Left spots on carpet, i pointed them out to them and they made a big deal about it, didn't pretreat like they were supposed to, just went over it again with steam because i made them. Also never wore booties to protect what they claim they cleaned so they walked all over it with their dirty shoes. I paid almost 200.00 for this I said? I also asked why they were rushing through it all, they told me it's because my carpets weren't bad to begin with. I will never ever, ever use this company again! Ever! Terrible and unprofessional young guys they send! And the discount they claim does not include any of they additionions that all others just give you. Like deodorizer. Adds up quick. I would have done a better job myself.
Stanley Steamer cleaning crew Fernando Sanchez and Dearius Henry came to clean my carpets on November 14th, 2014. I live in Anoka Mn. My carpets were very dirty. These 2 men did a wonderful job. They were courteous and answered all my questions. My carpets look so bright and clean. They also cleaned 2 recliners and they also look like new. Thanks to the young men and Stanley Steamer, the company I hired. Edith Cousins
Stanly Steamer came out to clean my ducting throughout my house, They came with a big Stanley steamer vacuum truck but never used it to suck out the dust. They only used compressed air with a thin attachment that fit through the grates on the vent slits (they don't even remove the vent covers (only removed the return vents) and a small hand held vacuum cleaner to suck up what was blown down the duct. They showed me what they were going to vacuum up but it didn't seem like very much as this was the 1st time in 20 years that the ducts were cleaned and we have always had cats and dogs in the house. I looked up the vent after they left and it looked dusty and dirty to me. Plus I spent an additional $300 on an antibacterial solution that was suppose to give my home a clean fresh smell but when the heat kicked on it didn't smell fresh or any different then it did before. I'm doubting that they even used it. WAY WAY WAY overpriced for what they did, it was a complete rip off! Would never recommend Stanly Steamer for duct cleaning.
We waited all day for a 9-1 app with several phone calls they finally got someone to us at 3:05pm. Thanks to Johnny Class and Shaun Grant the job was finally done and a nice job at that.
Zach and Tyler cleaned my rugs and chairs and did a great job! I did not think my carpet would come clean or my chairs. They worked very hard. Very professional!
We needed last minute carpet cleaning in our apartment common hallway. They did a great job and were very professional.
DaimerPatterson and Jasman Glover did a great job cleaning my carpet and loveseat yesterday! I would have them come again!
StanleySteamer has a rating of 3.1 stars from 18 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StanleySteamer most frequently mention and great job. StanleySteamer ranks 43rd among Carpet Cleaning sites.