Square Inc

Ordered the wrong hardware from square, they refused to cancel the order even though it hasnt shipped yet. Apparently thats their policy. No order cancellations... extremely shady busy and garbage customer service. I was planning on using their services but now I will never use square... horrible business practice

I have been in business for over 20 years. Usually my clients pay in cash ACH or check. I started doing business with a new client that wanted to pay by credit card. Signed up with Square, the absolute worse decision I have made in business. They took the payments from my customer and then told me that I'm not approved as a merchant. They are holding my payment for 90 days and not refunding me the cost of joining and paying for additional services.
Customer service hung up on me when I asked to speak to a manager.
Class Action suit is needed

DO NOT USE THIS SERVICE. As countless others have indicated, they will hold your business funds without notice and completely deactivate your account without reason. A business cannot survive with such practices. My customers money is being held for 90 days currently.

Square is a the worst company. Greedy, terrible customer service. Not only they have the highest fees structure, they are greedy mf that will take their fees even on fraudulent transactions. Wouldn't surprise me if they initiated those transactions themselves to collect bogus fees. Stay away at all cost.

I am a current customer of square and they make it very very difficult to receive your deposits I signed up for square to make my business grow not have to wait 2 weeks for one payment you have to answer tons and tons of questions about each one of your customers then they tell you on the phone that you only have to do it one time I've had to do it four times for One customer and I have been waiting for almost 2 weeks for a payment I can't ship my customers items I have bills to pay and can't pay them and now they're telling me I have to wait another 3 days the only reason why they make people wait so long I feel is so they can collect the interest to make more money for them why they cost all their customers money for everything else that they need they are a horrible company and their app is very hard to understand you can't get to payouts even though you have to have two apps for everything that you use and then when you have to have confirmation codes they send you the confirmation codes 20 minutes later I do not recommend them to any new business owner or older owner who would like to have processing

I'm forced to use them due to the limited consignment software integrations for my business. Everything with them is a hassle. Use Godaddy (lower % per transaction and WAY better customer service).

Although I had eight good years of using Square this past month, a Friday, and a Saturday of retail sales in December before Christmas, most of my debits disappeared. Between 1 o'clock and 5 o'clock on a Friday and on a Saturday in December all my transactions went through the processing system perfectly and never came to my account nor appeared on my dashboard after over 20 hours of trying to get a hold of a supervisor I would only be coming connected to lower level people that would either hang up or transfer my call and they would hang up and I could never get a solution. I lost over $350 in sales. The people on the helpdesk told me I had to take peoples phone numbers and credit card numbers so that they could get back to them and be sure their bank took out the money before they could ever help me. Use another credit card system processor if you want your money.

A deposit error happened to the wrong bank account and the customer service just hung up on me when i tried to get help called back to speak to a supervisor they would not transfer me then i started swearing after asking 5 times to pass me to the supervisor then he told me he would hang up if i continued swearing i told him i asked 5 times without swearing and you still did not do it so i accentuated my swearing 100% then he threatened to block my number thtas what those fkn idiots do when your money is lost. Saty away from square again i state it.

Call, and they have no idea how to help, you just get passed from department to department. I just had a representative put me old hold and he came back and said "I can look into this now, sorry I just needed a few minutes!" Chat is even worse, bizarrely people just drop off the chats every few minutes and then a new person picks up.

I changed my merchant bank account several months ago and have not been able to get the new account registered with Square. You cannot speak to a customer service representative by phone, they text you and expect you to sit for hours texting with them. When I requested speaking with someone in person the texts get really snarky and they absolutely refuse to let you speak with someone. Their automated phone system has NO option to speak by phone. I will be finding a new service as soon as I get my money from these clowns that they are holding.

This company refused to release $30,000 in payments, they closed our account twice and I would never even recommend them to my worst enemy - they are unreliable, no customer service, wont even pick up your calls once they have deactivated you, and they deactivate you WHILE THEY HOLD YOUR FUNDS HOSTAGE - they sent us an email saying 90 days they MAY release them. I have told the client to start a return with her bank and they better refund her -- SQUARE IS A NIGHTMARE AND THEY WILL STEAL FROM YOU

They want us to give them all our Informacion like bank account and routing number Foto ID and other personal Informacion and in one hour the send you email Saing the close your account while they're holding your money now they saying that its going for review and it will take 90 days
And the most funny part is that employers are higher that the managers 3 different employers told me.
I will give O - to square and will never use them or recommending to no one.

They have a phone line that directs you to a chatbot that directs you to email. Then, they don't email you. They have horrible customer service, and it's a total waste of time.

I know that's too much to ask. I can't tell how many times a simple phone call for support turned into a headache of repetitive times saying one's email name phone and so on. Not even getting to the problem or less likely getting an solution. Ridiculous Square. Stop using and outsourcing out of country to people who barley speak and understand the language let alone can here us talking. So frustrating to use a company that is riddled with software challenges —as a business owner I've about had it!

I can't believe that Square support is so terrible. My integration with Doordash has been down for 3 weeks now and I can't get a Square engineer to take a seriously look at it. They say they only communicate via email, but they only answer 1 email per day and it's always some nonsense to try and blame Doordash. Doordash is ready to talk to them, but they won't communicate with Dorodash at all. So frustrating.

They took my money and never gave it to me. We opened an account and made two charges from our client. The funds were not available until we submitted a bunch of paperwork and answered a bunch of questions. We did that twice over the course of 8 days. Long story short, they took my clients money, $30,000, and then deactivated our account. Here is the kicker. They hold the money for 90 days and they won't give you access to it. I called and they would not let me speak to a supervisor. "Supervisors don't speak with deactived account holders". What a crock of $#*!! They are like a bowl of condoms in a lesbian bar, completely useless.
$#*! em! This is why they have a ton of negative reviews...

I've never left an online review in my 25 years of life- but today I am going to every review website to try and warn people to not use square.

They will deactivate your account, suddenly, permanently, and without cause. They will also hold your money indefinitely, and generally make you hate your life - if not actually ruin your business.

They are a garbage company that have caused stress and harm to many people's businesses by doing very shady things, and getting away with it.

I do digital marketing services, I tried to accept one single payment, and square closed my account. In the 3 weeks since of dealing with them, I am honestly just defeated. I don't even want to explain my whole situation once again because there are tons of reviews and cases that show what kinds of things that square will do.

I just want to express my disgust, irritation, and everything in between with this bs company. All they have provided me are issues, stress, and more problems.

Absolutely f*ck square.

And my advice to you reading this right now, is to look at the incredible amount of reviews online that say the same thing. Please, seriously, do not use square.

Square has been holding a transaction of 90 +. 10= 100$ of mine for almost a week now. It's unbelievable in 2023, if you want to cancel a transaction with this company you can't without unnecessary paper work being uploaded. They're holding my money like it's theirs. I will never deal wit this shiesty company again. Release my funds going on day four now.

Do not use square. I just had a $2,000 transaction held, put under review and blatantly told to return because it was fraudulent without any insight as to why or how it was. Not only did they do this - they accused the customer of theft and had me portraying them in the same regard when in reality it is and was square the entire time! They pick and choose at will what transactions they want to review or little or no basis at all. They will seize your account and money and completely prevent you from using your business. Absolutely a huge rip off and scam and couldn't say one good thing about the company. Do not use them.

I received an email receipt for a purchase I never made! From four months ago! I looked on my bank account and I never made any such purchase! I've never heard of this company and have no idea if it's a scam or what?! If it is legit, I have to say that this is THE WORST way to handle your business transactions! Just give people a paper receipt! Instead you send a receipt 4 months after the purchase! Do you know how f'ing confusing that is! I cant remember what I bought four months ago so I have no idea if I'm being scammed or not? I feel like I am because I never made that purchase but they have my card information! This is alarming and concerning and I don't appreciate it! I have enough stress to deal with, now I have to spend the better part of my day investigating weather I'm at risk for fraud, who this company is, are you legit, why did you contact me, why do you have my card info, how do I get you to leave me alone? Do I need to cancel my bank card? Seriously, what kind of operation is this?

I have a small business, it's convenient that I can use Square everywhere for years. I drove 8 hours to participate in a big and money making 10 days arts/crafts show (Sept 2023) that I have prepared for a year. I spent 4 hours setting up my booth. I was extremely tired, just before my sale days, I checked my email and, shockingly, got a Square email saying my PASSWORD EXPIRED on I day. In my 50 years professional life, I have ever had any companies expire my password, let alone no reason at all to suddenly expire my password at the last minute, not even give me at least one week notice, just chopped my business off cold. I always sign on to the Square, never logged off. I was out of town, no computer with me, and didn't remember my password. I couldn't sleep, and tried to figure out how to change my password. Found change Square password instructions on web, I carefully followed the instructions tried to change the password, however, I am in a new place, somehow the worst yet to come, I got completely BLOCKED OUT from Square, not allow me to change my password. I was stressed out for no reason at all. The Square put me through this nightmare.
Next day, I asked my business colleagues to help me out, but no one could, because I have been blocked out. Me and my co-workers worked together trying to call Square customer service for helping, only got repeating recording messages. I lost money, lost so much sleep and stressed out. Who's the idiot Square personnel decided to expire their customers password randomly to screw up their customers' business, I am extremely frustrated and angry as to why Square put me through this NIGHTMARE!

Rated 1 out of 5 stars
3 days ago
Square is a data collector and will hold your funds hostage
My previous review was disputed and removed since were were unwilling to provide all our account data to validate. We refused as this would open our company to more restriction and the threat of a bad review retaliation.

Update 3/023. We closed the square account since they would allow transactions until they decided they wanted 2 years of tax returns and bank statements. They will not release funds until such private information is provided. No other merchant asks for this Information. They will hold your funds until provided, so we closed.
When attempting to access our statements for accounting we were denied access until the information requested was given. We had already moved on and still, they hold access over the customer's head so they can collect and sell your data. This company is a scam. It's been 5 business days and are getting the run around regarding our statements.
I've used merchant services for over 15 years, from start ups to 15 year old businesses and none have required this personal information. Shame on you square!
Stripe does not have any of these hassles.

I have been exchanging E-mails with Square about a non-functioning card reader (or associated software) for days, and have yet to receive one that actually addressed the problem I'm reporting.

The responses prove that nobody reads the messages. Do they just push a "choose random, irrelevant response" button?

If you catch them on their Web site during chat hours, you must force the chat system out of automated mode by typing "contact." After that, you'll wait an unknown amount of time... only to be bounced back into the automated mode and have to answer more irrelevant bot questions. Then force it back into "representative" mode.

After all that, you'll likely find that your problem is due to something stupid on Square's end. Like the fact that they have a desktop app (only for Mac currently, WTF) that doesn't work with Square's own card readers. In fact, NOTHING on a computer works with the Square readers. But you can take payments through the Web portal on a computer if you have some kind of mag-stripe reader. Yes... a mag-stripe reader. In 2023.

The only motivation I can see for this is that Square wants to jack you for an extra 1% on every transaction, because they consider any transaction entered on a computer "manual." Well gee, there's no other option, because your reader doesn't work with your own software, Square.

People need to recognize that when someone deliberately wastes your time, they are STEALING. And that is what Square is doing.