Springbok-Puzzles

Because of the material they use, the pieces are really fuzzy on the edges instead of sharp and crisp like a good puzzle. They simply do not lock together right even when they are the right piece. This makes putting the puzzle together unsatisfying because it is hard to be sure if you have the right piece. They need to cut their pieces more exactly. We do a lot of puzzles, and these are the worst manufactured pieces we have come across.

The cardboard quality and thus the cutting is so poor that Springbok puzzle pieces often have to be "mashed" into place. There is absolutely no "snap" when two pieces match. Many pieces are shipped still joined together due to incomplete cutting. Even the boxes which hold the puzzle pieces are super-thin and flimsy. Definitely an inferior brand and without the deep discounts that might justify the poor quality. A real disappointment.

Puzzle bought for elderly man. He really enjoyed doing it but very disappointed that one piece was missing. We searched all over for the piece even in the vacuum bag to no avail. He does puzzles regularly and is very careful about keeping pieces together. This was his first Springbok puzzle and his last unfortunately.

Got my first puzzle as a gift at Christmas. 1500 piece of Central Park.
I always put the frame together first and the entire bottom of the puzzle was defective. The picture was not glued to the cardboard. You can literally peel the photo off half way from each piece. I was able to go ahead and assemble, but afterwards threw it in the trash. Don't waste your money on this poor quality product.

I bought my 88 year old uncle the 2000 piece Sun kissed Cabin. All the pieces were exactly the same. No where on the box does it state that. Matter of fact the example piece was totally different than what was in the box. Also the pieces stated they were bigger than actually are. I would not recommend this puzzle to anyone!

Buyer BEWARE! I have completed two of Springbok's puzzles and neither of them came with all the pieces. What a disappointment. I called Springbok and all they offered was another puzzle after sending them a photo, scan # etc. Why in the world would I want another puzzle? It is not going to be complete either? I have completed Buttons and Basket of Lavender. Springbok is a total disappointment to me. I would stay away from this company! Never ever going to order from this place AGAIN.

When I wrote to Springbok about the poor cut job of my puzzle pieces, they replied, "Springbok has a 100% Satisfaction Guarantee. We are dedicated to maintaining a long, happy relationship with our customers. We stand behind our product."

However, in a subsequent email, they wrote, "all replacements must be the same puzzle that was defective." This AFTER I HAD MANUALLY SEPARATED ALL OF THE PIECES OF MY PUZZLE!

They weren't interested in rectifying my situation in any other way.
This is the last Springbok product I purchase.

Received a Springbok puzzle as a gift. Considering the price i expected excellent quality. I was very disappointed. Material felt cheap and the cuts were not at all clean. But rather fuzzy. Pieces did not snap together cleanly but rather "mushed" together. ( sorry. Best descriptor i could think of). I would never get another Springbok.

After purchasing and enjoying Springbok puzzles two years ago, I recently purchased four puzzles and received a free mystery puzzle. Began with the mystery puzzle which is a bag of pieces without a photo or indication of piece count. The mystery puzzle turned out to be 500 count picture of 12 birds and had a piece missing plus an extra identical piece, which means someone else will also have a puzzle with a missing piece. Next, the 1,000 piece challenging snowman puzzle also had one piece missing and the quality of the pieces were disappointing. Nothing like the quality of the puzzles I bought 2 years ago. The pieces were thin, came apart easily, several pieces had folds and kinks, and the picture was peeling off all of the smallest pieces. The guarantee offers a replacement of the same puzzle, but once is enough! I'm sorry that I still have 3 more Springbok puzzles to contend with. An expensive lesson learned.

I have always loved Springbok puzzles, but the one I am working now is very disappointing! Pieces fit poorly and are thin! If this is what they are putting out now, I won't be buying anymore- and I work puzzles constantly!

Springbok puzzles don't fit together cleanly. It is like doing a puzzle made out of egg cartons. Some of the pieces are mis-cut and some are torn.

I bought this springbok puzzle a little while ago and am totally disappointed. I always buy white mountain puzzles and decided to try this one. The pieces are not cut cleanly and I spent hrs cleaning the edges, inside, etc. I am ready to just toss it away, that's how awful it was to do this. I threw a handful of the leftover edging etc away before I decided to give a review. I do have a small amt in the picture although this was the last 20% of the pieces I had to clean. The scenery on the box is beautiful but I will definitely stick with White Mountain puzzles I never encountered this with any other puzzle and I have been doing these for over 10 yrs. I have a picture of the leftover edgings but it wont let me post it as it's to big. I have it stored in my gallery.

Sharpen the blades BEFORE you cut another puzzle! Very disappointed in the quality you company is producing.

I loved working on my Springbok puzzle called "VINEYARD RETREAT"! But as I was completing the puzzle, I noticed there was a piece missing! I have never had a piece missing before! I sent an email to Springbok asking if they could replace the missing piece & have yet to receive a reply! Hoping to hear from them soon! And I did not receive proof of purchase!

The completed puzzle did not in any way match the picture on the box, it was very frustrating to try to put it together. I've done a lot of puzzles and this is the first puzzle that didn't match the picture on the box, will never get another one of these puzzles again.

I recently purchased a Springbok puzzle for the first time, at the same time I received one as a gift. I was excited about the subject matter with canoes on the shore and the gifted one succulents. I was more excited to find out they were made in the USA. I opened the bag and was skeptical because the pieces seemed odd, but decided the benefit of the doubt. I sorted all the edge pieces and as I was sorting I felt the quality of the product was definitely not what was listed on the box. I felt the pieces were cheap and felt by shape that it was difficult to determine edge pieces. I started to piece them together and just put the pieces back in the box because they do not fit together well. I will most likely steer away from this product in the future and will have a hard time explaining my disappointment to the person who gifted me the other puzzle because she was so excited and wants me to put it in my office.

Great quality, beautiful pictures and made in AMERICA - why shop elsewhere. Ordered on 4-23-20 and received all 4 of them on 4-28-20. THANK YOU SPRINGBOK! THEY will be my go to.

I bought the puzzle moon lite night with a cabin and 3 dogs on a dock from Cabelas for 17.99 when I put the puzzle together it was totally the wrong puzzle in the box plus it was missing pieces it is a shame we pay for sub par products

I wanted to support MADE IN THE USA. I ordered 4 puzzles and found out that I get a free one. Literally just got my box and I was TOTALLY TOO SHOCKED to see that the mystery puzzle was NOT in a box, no picture, just pieces in a clear bag. How can this company be so cheap as to not put it in a box with a picture?

Love the colors, love the pictures, love the shapes BUT poor quality in cutting the pieces. I have purchased a couple of dozen puzzles since the beginning of the pandemic and Springboc is the worst quality. Makes a person wish they weren't made in America!

I recently ordered Spring Song puzzle by dona gelsinger. I have been doing springbok puzzles for many years. This puzzle was terrible. The pieces would not go together. Cut outs were too small or tabs were too big. I had to apply a lot of pressure to get the pieces together. Obviously, the puzzle would not stay together. Something very wrong with this puzzle.

I haven't done a springbok puzzle in years, so I was excited to purchase one this week. As I'm putting it together, I note that the pieces feel spongy and they don't snap together well. I have to press them firmly into place to get them to fit together. Even the puzzle box is cheaper and flimsy. I remember springbok quality being much better than this puzzle I'm working. Disappointed and probably won't purchase another sprinbok puzzle

I have been doing Springbok puzzles for over 40 years. I had puzzles hanging all over my house - so much so my husband said he would leave me if I put another one on the wall. What I loved about them was their thick pieces and how well the interlocked. You could actually pick up the puzzle when completed without gluing it and it would not fall apart. Recently I started purchasing Springbok again - 3 in the last 2 weeks and was very disappointed with the second one I put together (picture attached). The pieces were not locking at all and I had a hard time putting the puzzle together because the pieces would not stay together. I also had a hard time gluing it in the end. I will not do any other puzzle - only Springbok - but this one was totally disappointing. Hopefully, my third one I just purchased will work out better. I have not started it yet but will keep you posted.