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Spotlightstores has a rating of 1 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Spotlightstores ranks 51st among Blinds sites.
I purchased curtain fabric from the Spotlight Logan sale on the weekend. We found something just right on a table marked '$15 clearance' so we were very happy. The bolt of fabric we chose was at the very start of the second 'bay' of the long table. There were no dividers, no other signs on the table, nothing on the sign to say 'this bay only' or 'from' $15, or any such advice whatsoever, but when we paid we noticed we'd been charged $21 a metre. When we queried this we were told the clearance only applied to the 'first bay' of the long table. I challenged this because the sign said nothing of the the sort. I was curtly told to read the price label (which was silly in itself because if an item is placed into clearance, the original swing tag is generally left on) When I tried to challenge the misleading signage, I was told 'well, you have two options don't you, you can leave it here or you can pay $21 a metre because that's just how they do it'. Well, it should't be 'just how they do it' because I'm pretty sure Australian Consumer Law has a few things to say about misleading pricing! Unbelievably, now that I have investigated, it seems Spotlight give customers no specific avenues at all for making a complaint. Terrible service.
I purchased curtain fabric from the Spotlight Logan sale on the weekend. We found something just right on a table marked '$15 clearance' so we were very happy. The bolt of fabric we chose was at the very start of the second 'bay' of the long table. There were no dividers, no other signs on the table, nothing on the sign to say 'this bay only' or 'from' $15, or any such advice whatsoever, but when we paid we noticed we'd been charged $21 a metre. When we queried this we were told the clearance only applied to the 'first bay' of the long table. I challenged this because the sign said nothing of the the sort. I was curtly told to read the price label (which was silly in itself because if an item is placed into clearance, the original swing tag is generally left on) When I tried to challenge the misleading signage, I was told 'well, you have two options don't you, you can leave it here or you can pay $21 a metre because that's just how they do it'. Well, it should't be 'just how they do it' because I'm pretty sure Australian Consumer Law has a few things to say about misleading pricing! Unbelievably, now that I have investigated, it seems Spotlight give customers no specific avenues at all for making a complaint. Terrible service.
Does not deserve a rating but has to be given to continue. Ordered made to measure curtains and blinds. Measurer had to remeasure, Manager at Cairns is rude and untruthful and unreliable. Curtain fitter put tracks in wrong room, brought insufficient fittings to finish and disappeared promising to return next day and complete job. In the last six months I have not seen or heard from him. Rang Spotlight Service Centre in Melbourne, they are unreliable, do not return messages and cannot be directly contacted as you are forced to leave messages. Eventually had the last of my curtains and blinds fitted, took 10.5 months and now one of the blinds is faulty and I have rang twice and left messages and emailed and have not been contacted by spotlight. DO NOT, DO NOT, DO NOT under any circumstances use Spotlight for your curtains and blinds. I have spoken to ex staff of Spotlight from four different shops and they have all confirmed that this is the norm for Spotlight. Three of the ex staff informed me they had put curtains through out their entire house from botched curtain and blind Spotlight jobs. It is now long over 12 months since I made the mistake of walking into a Spotlight shop and I still not have received what I paid for.
Products used:
Curtains and Blinds
Bought custom made curtains (supposedly block out) and 6 months later one of the fabric panels changed colour compared to rest. Clearly sun damaged! So clearly part of the fabric WAS NOT SUN TREATED where the rest was. Contacted spotlight twice before getting a reply requesting more info, dug out receipts, photos, proof of purchase and they ignored me! Still no reply. Nothing. Most unprofessional business in Australia. Do not buy your curtains from there.
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