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Laonie R.

  • 2 Reviews
  • 16 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Home & Garden

Member since November 2014

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2 Reviews by Laonie

I purchased curtain fabric from the Spotlight Logan sale on the weekend. We found something just right on a table marked '$15 clearance' so we were very happy. The bolt of fabric we chose was at the very start of the second 'bay' of the long table. There were no dividers, no other signs on the table, nothing on the sign to say 'this bay only' or 'from' $15, or any such advice whatsoever, but when we paid we noticed we'd been charged $21 a metre. When we queried this we were told the clearance only applied to the 'first bay' of the long table. I challenged this because the sign said nothing of the the sort. I was curtly told to read the price label (which was silly in itself because if an item is placed into clearance, the original swing tag is generally left on) When I tried to challenge the misleading signage, I was told 'well, you have two options don't you, you can leave it here or you can pay $21 a metre because that's just how they do it'. Well, it should't be 'just how they do it' because I'm pretty sure Australian Consumer Law has a few things to say about misleading pricing! Unbelievably, now that I have investigated, it seems Spotlight give customers no specific avenues at all for making a complaint. Terrible service.
Everyone, please note that this review page is about 'Stylish Plus' in Australia. My advice is to ignore the 5 star reviews written in broken English, because I doubt they are meant for this site; one mentioned 'beautiful packaging' and as you can see from my photo their packing is appalling. Indeed, my overall experience was truly awful. Last November I ordered 5 items to take with me on an OS trip in January. Three of them never arrived, and the other two turned up in March. The two I received were screwed tightly into a ball and rammed into a much-too-small express post bag, with multiple layers of packing tape closing the gaping hole at the top. Both items were poor quality and not as described. Their customer service is beyond bad, too. The one time I managed to get them on the phone (they never, ever, pick up) the lady I spoke to was rude and borderline aggressive. After numerous email complaints I was eventually told I would receive a refund for the 3 missing items but (surprise) it has never happened. All in all, I am $350 poorer, a little sadder and a lot wiser. Please, please do not buy from this business.

Tip for consumers: RUN!!!!

Laonie Has Earned 16 Votes

Laonie R.'s review of StylishPlus earned 16 Very Helpful votes

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