• SportStop.com

SportStop.com

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Overview

SportStop.com has a rating of 2.84 stars from 264 reviews, indicating that most customers are generally dissatisfied with their purchases. SportStop.com ranks 8th among Sporting Goods Other sites.

  • Returns
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

  • Sportstop has outstanding customer service and a great selection, I'll be ordering again for sure.

Critical highlights

No critical highlights yet

How would you rate SportStop.com?
Top Positive Review

“Great choice and variety of different items for playing lacrosse.”

Kevin B.
2/11/23

Great choice and variety of different items for playing lacrosse. I'm glad that we finally have stores dedicated to one single sport, and sales people are real professionals in what they offer.

Top Critical Review

“Defective Product”

Brooks W.
1/22/24

Avoid Sportstop.com. Purchased a head from them end of October. Early January it split. They sent a replacement that then split first use out of the box in the first 30 minutes of use. Refused to replace again or issue a refund, which was the preferred action.

Reviews (264)

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Reviews that mention popular keywords

customer service (35)
Thumbnail of user kevinb3111
3 reviews
0 helpful votes
February 11th, 2023

Great choice and variety of different items for playing lacrosse. I'm glad that we finally have stores dedicated to one single sport, and sales people are real professionals in what they offer.

Thumbnail of user lt100
1 review
0 helpful votes
June 15th, 2018

Nike bucket golf hat was mailed in a soft envelope/packaging and lost its shape in transit. I would not have purchased this hat under the condition it arrived in.

Thumbnail of user larissaw4
1 review
0 helpful votes
March 22nd, 2018

We were new to lacrosse and had no idea where to start. After pricing out Amazon and two local sports stores I found Sportstop. Their prices couldn't be beat and the package deal made it easy for me to outfit my kids. The shipping took slightly longer than expected (arrived in 10 days) but it was free and came with a little booklet further explaining lacrosse and the company's offerings. I will definitely use them again!

Thumbnail of user brooksw29
1 review
0 helpful votes
January 22nd, 2024

Avoid Sportstop.com. Purchased a head from them end of October. Early January it split. They sent a replacement that then split first use out of the box in the first 30 minutes of use. Refused to replace again or issue a refund, which was the preferred action.

Service
Value
Shipping
Returns
Quality
Thumbnail of user benw96
1 review
0 helpful votes
May 1st, 2018

Good service still needs some work and took a long time for such a small order, it took alsomst al of the seven days for a small order of East Coast Dyes shooting and side wall string kit to come in.

Thumbnail of user arthurl149
1 review
0 helpful votes
September 29th, 2020

I bought Warrior Jet Pack Max Grey Lacrosse Backpack Equipment Bag. It is not cheap. But I decided to buy it because I heard this company provides quality products. And it is really true. The tissue is very strong and it is cleaned easily.

Thumbnail of user kevinm2109
1 review
0 helpful votes
March 1st, 2024

Bought an Item and requested expedited shipping which cost 90 dollars. Find out one of the items has to be put together after identifying it was not shipped.
I guess that I did not scroll down far enough to read that the item needs two days to be put together... relooked at my confirmation email it was not identified there. Nor was it highlighted when I made the purchase... would not have paid for expedited shipping and gone some place else.

Shady.

Contact the store and they basically reply too bad.

I like to shop small businesses as they typically have a more customer centric approach... not SportStop.

Tip for consumers:
Tried to work this with customer service... they did not try to help with the issue just stated it was my problem

Products used:
Forced to use all of the equipment as they refused a refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user carmenc512
1 review
0 helpful votes
June 17th, 2022
Verified purchase

Purchased a StringKing LAX shaft and pre strung head. I thought I was getting a ok deal even with the included shipping and handling costs to get the product to Canada. However, SportStop does not disclose that the high shipping cost that they charge does not cover an additional charge that the carrier (FedEx in my case) will charge you after the parcel has been delivered for "administration/processing fee" for it to enter Canada. This cost me an additional $104.78
I tried to reach out to SportStop to discuss…. Zero response.

Tip for consumers:
Contact SportStop to get a legit total shipping cost

Products used:
LAX shaft and Head

Service
Value
Shipping
Quality
Thumbnail of user afdg
1 review
0 helpful votes
April 8th, 2018

I ordered lacrosse goggles where only one size is available. This led to the assumption of one size fits all. When it arrived, it was WAY too small, and they were adult goggles too. I do not recommend the product, but the standard shipping was great. It got here in 2 days.

Thumbnail of user lorit120
1 review
1 helpful vote
April 20th, 2019

I went on to by a lacrosse stick for my granddaughter for her birthday. I found the best price on sportstop.com. She used the stick twice and it cracked (Brine dynasty warp). The customer service was outstanding. Great communication and very helpful. Replacement arrived quickly.

Thumbnail of user kimberlys144
1 review
1 helpful vote
March 22nd, 2018

I paid $100.00 for extra shipping and i got it the same time as i ordered it from $#*!s with no shipping fees! I guess i will nerver do that again

Thumbnail of user steveo90
1 review
0 helpful votes
May 8th, 2018

The customer service here is great. I ordered shoulder pads for my son. They arrived and looked very small when my son tried them on. I called and spoke with Steve and he informed me they were the correct size and thats how they are made. He offered my son try them out before returning them to see if maybe he would change his mind. If not I could return them for a full refund. Awesome customer service.

Thumbnail of user maryj162
1 review
0 helpful votes
March 16th, 2016

I had a very bad experience. My order was lost & I had to return since it did not arrive in time. I got NO help from customer service, they tried to justify that the order wasn't late (lie), & then charged me for return. Don't shop here!

Thumbnail of user samk41
1 review
1 helpful vote
September 30th, 2014

Bad customer service, the return policy is to charge a restock fee no matter what even if the item is new and unused. Don't buy something you need to try on or size because you will lose if you have to return it.

Thumbnail of user tanzh
3 reviews
0 helpful votes
April 7th, 2022

The products are good thank you but the shipping was too long and I didnt got my equipment on time for hiking! Thanks however!

Thumbnail of user royc237
1 review
0 helpful votes
April 27th, 2018

The best part was being able to customize the colors on the helmet. I only wish they offered a white face mask instead of just black and silver. Other then that, the entire process was enjoyable, being able to customize your helmet at the same price as offered on other sites. Excellent customer service all around, will definitely buy from again!

Thumbnail of user kaseyk8
1 review
0 helpful votes
February 16th, 2018

I ordered the uhwk sports camera. I paid $179 for it. Which was a fair price when compared to other stores. I received the package and when I got the device out of the package I noticed that there was no tape holding the lid on. There was old tape residue on the container. The camera appeared to have been used because it already had one of one of the straps attached to it. When I plug the camera in the light wouldn't come on. Thinking that it might have been charged I turned it on again no noise or light. I called sport stop and they told me that is soon as they received it back in their stock they would refund me. I had to go through a manager to get the ability to get my money back faster. They agreed to allow me to ship the device and once it was in UPS in the system they would refund my money. It took several days for me to get my refund back. I was told they were sorry for what happened and it was obvious I had been shipped a used device but they only offered me my money back and nothing further. Call me greedy but had I been the manager in order to save a customer because of my mistake I would have offered another device at a discounted rate or money off future purchases. I will never order from sportstop.com again!

Thumbnail of user wendio1
2 reviews
4 helpful votes
November 15th, 2017

DO NOT ORDER FROM THIS COMPANY
I ordered Box LAX rib pads for my son. They didn't arrive after two weeks. My son was playing games and getting badly hurt. I emailed customer service (I could not get through on the phone) and explained that we could not buy these pads locally and could they quick ship a replacement so he would not get hurt in another game. Nothing happened. I had to call them and they did not stand behind the order and said I would have to wait for an investigation w/ UPS that could take a LONG time. If they had contacted me sooner I could have ordered from another website regular shipping, but because of their non-response I had to pay an extra $32 to overnight from another site.

Thumbnail of user bennyw10
1 review
0 helpful votes
March 24th, 2018

I were new to lacrosse and had no idea where to start. Then someone recommended Sportstop to me. I ordered a starter package on Tuesday and I received the package on Saturday.

Thumbnail of user patrickh124
2 reviews
0 helpful votes
February 23rd, 2018

I purchased these for my grandson, his HS's Varsity lacrosse goalie. He's used many goalie gloves over the years and these are, by any measure, the best fitting with the most protection yet still allowing ease of hand/finger movement of any other brands he has used. A great addition for his senior year of lacrosse.

I asked many questions of the Sport Stop support staff before purchasing these. Their answers were quickly provided and with enough detail to easily reach my decision. Thank you Sport Stop!

Thumbnail of user jeffr1406
1 review
0 helpful votes
April 1st, 2018

I've been ordering products from Sportstop for years. Always have competitive prices and free shipping for orders over $49... and orders usually show up within 3-4 days max. I've had a couple instances where I've needed to use customer service and each time was happy with the resolution. I haven't found a more liable lax site that can match their selection, prices and service.

Thumbnail of user jeffl143
1 review
0 helpful votes
March 29th, 2018

I was very pleased with my first ever experience with Sportstop.com. Website worked great, lots of LAX equipment to chose from, good pricing, quick delivery and great return policy. What else could you ask for? I will definitely be coming back here for future needs!

Thumbnail of user kellyo63
1 review
1 helpful vote
June 24th, 2018

I ordered a lacrosse bag on Thursday and received it on Saturday with the free shipping. I would order from here again in a heartbeat. The bag itself is excellent quality.

Thumbnail of user jodyd18
1 review
0 helpful votes
April 27th, 2018

I ordered goalie pants but unfortunately chose the wrong size. I contacted them about returning it and they made the process effortless. I reordered the pants in the right size and received them shortly after ordering. All in all a great experience.

Thumbnail of user stoneyt
1 review
0 helpful votes
January 24th, 2018

I bought the Eclipse 2 goalie head strung including shaft. So far it is unusable because the ball b ounces out of the top or gets caught in the bowl at the bottom when attempting to pass. I wish I would have saved the money and just strung it myself.

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