On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Buy sports memorabilia, autographs & signed gifts from MLB, NFL, NBA, NHL. Find baseball, football, basketball, hockey autographed jerseys.
SportsMemorabilia.com Reviews Summary
SportsMemorabilia.com has a rating of 3.9 stars from 652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SportsMemorabilia.com most frequently mention customer service, timely manner and birthday gift. SportsMemorabilia.com ranks 1st among Sports Memorabilia sites.
We monitor reviews for authenticity
Excellent job with customer service called me back and helped me to make sure that my product was going to be shipped in a timely manner excellent customer service. This is where I buy all my sports memorabilia now
Shelby Coyle was my point of contact and throughout she provided courteous and professional customer service.
I had a couple of troubleshooting items regarding my order of 3 signed baseballs from 3 different facilities and she not only assisted with finding the tracking information in under 10 minutes for all three, but also provided consistent updates (I had expedited shipping) through the delivery process. Best customer service I've received in years - I would recommend to anyone!
Alexis Mariner provided me great customer service! I could not figure out why my hologram authentication wasn't working. Alexis determined I was going to the wrong site. Thank you!
Alexis Mariner was incredibly helpful with my order. There was a slight mix up in my order, where I received a signed hockey puck instead of a signed baseball, and Alexis did an outstanding job of keeping me up to date until the issue was solved. Alexis did such a great job, I felt comfortable ordering another item, knowing that if anything went wrong, Alexis would be able to help me one way or another.
I had an issue regarding my package. I was unable to receive my package and Thais Evans helped me to get a refund on my purchase. He gave me great customer service and he is an amazing person.
Very impressed with how Shelby handled my problem. She told me what she was going to do and then followed through. 5 stars!
I had a question about signature picture and Shelby Coyle helped me.
I got qiuck answer on question and my problem solved.
Excellent customer service. I got it what I expected. Thank you.
Shelby Cole was very helpful with my order and followed up after! My package was delivered earlier than expected and she went out of her way to research my order. Great customer service! The product was excellent in quality and price would use this company again!
Shelby Coyle was extremely helpful in tracking an order. I only could find an invoice number and from that he provided the tracking report within seconds. Package was on its way and arrived later that day. Thanks for the help and quick reply!
I placed an order for a signed photograph that was not supposed to arrive for several weeks, which was after I needed it in order to give it to my boyfriend as a gift. Shelby was unbelievably helpful, contacting the merchant and managing logistics along the way to make sure that my order got to me on time. She was incredibly responsive and truly went above and beyond for me. Totally rare these days! I can't recommend Sports Memorabilia highly enough. Great service, great company.
Thank you for the superior service experience! Extremely kind and helpful with product delivery questions and billing inquiry. I certainly felt like I was in capable hands and will revisit for future purchases.
Alexis Mariner really provided great customer service. She was cheerful, polite, and had excellent follow-up on my issues. She got a replacement cap displace cased approved and shipped to me quickly when I reported mine arrived broken. She helped me decide whether to keep 2 jersey frames that were bigger than I expected and was willing to help me get them returned if I wasn't satisfied. I elected to keep them. Alexis, it was a pleasure working with you! Thank you!
I ordered an autographed picture as a surprise for a birthday gift. As the birthday approached I became concerned because the gift had not arrived. I contacted customer service and Shelby Coyle found out what was going on and kept me informed. She was extremely helpful and concerned that I got the surprise gift on time. Thanks to her I did get the gift on time and it was a big surprise. Thanks.
Hello, thank you very much CONNIE HUBBARD, this is my first time customer and I made a mistake with my order and I didnt notice it until a few minutes after my order was submitted, not only did Connie correct my problem she notified me on my order and even my next order... I dont know her but Im so glad I was able to connect with her, shes superb... thx again
Alexis Mariner is a great customer service rep. I bought one of their products as a birthday gift for my son and while looking it over, I had a question. I called SM and Alexis came on the line. She listened to my question and told me she would look into it, then sent me an email requesting further information, which I sent. A couple of hours later, I received an email satisfactorily answering my question. Alexis was very understanding and efficient in helping me. I would definitely ask for her in the future. Thank you Alexis.
Shelby coyle was just awesome in helping me refund an item that my wife decided that she did not want. Great service!
I love to write this Review for the very special help I got from a very special person that is Andrea Mendoza. For Customer Service she is equal the the Magic man we all loved in the basketball court (in my book he was one of the best in NBA history). I pray that this company finds way to keep and motivate such a person that has all quality a leader must have. I travel all over the world and in my book she is simply the best. She is my Magic Johnson of Customer Services.
Shelby Coyle was fantastic! I ordered a gift for my grandson and she worked to expedite shipping. She answered all of my questions too!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members