Spool No 72Reviews 24

Twice I received a gift from this company and twice the return process has been terrible. Both times the gifts were supposed to be exchanged and, instead, were refunded on the gift giver's card, making them think I didn't like the gift. This time, I followed the instructions to purchase what I wanted as the exchange (so they don't run out before they process my return) and then put that on the return label but because it was a gift they cancelled my purchase and said they would issue a gift card. They never issued the gift card and they also refunded the money back on my sister-in-law's card. The charge for my exchange purchase is still on my credit card and "Mark" says that it takes two billing cycles to refund. It should NOT take 2 months to process a cancelled order and I would like them to pay the interest.

It's really too bad because they have nice clothes & style but their service and processing is the worst I've ever experienced.

Recently I made a purchase from Spool 72. It ended up being a horrible experience as their customer service representative, Mark, was nothing but argumentative and put fault on me and they have deleted every review I have placed on their page because it is not a positive one. Good thing they can't delete something off of my own page. Very unprofessional. The following was my post to their page, "Not happy at all with this company. They sent me the wrong pair of boots. I contact them and they offer me either a refund of 50% or to prepay the postage fees to ship the boots back and receive the right pair. I wait and wait for the packaging label and it hasn't come. I email them again and they sent it to a completely different email address and say it has to be scanned by the next day. A SUNDAY. When the post office isn't open. I ask to just take the 50% refund instead because that is not possible, and they reply with the fact that they can not do that because they already shipped out the correct pair of boots and I had received them-lie, I have gotten no packages in the mail from Spool no. 72. So they extend the day on the package return to avoid processing fees, so I take it to the post office and they shorted the packaging label weight so I had to pay for it anyway! For the amount of trouble I'm going to to correct YOUR companies mistake and wasting time out of my day for it, I should be receiving both boots at no charge. I have already emailed customer service about everything and have received no offers to reimburse me or make up for your mistake." They have no phone number to contact, only email which is a hassle when it could be taken care of with one phone call. Not impressed whatsoever.

To the reviewer of "products fall apart" below. I had this happen to me after a year of owning an Anthropologie bag too. But becuase it had been so long, I did not even try to get a return, I just had it fixed. Most stores do not have a lifetime guarantee on their bags which I understand, because who knows what people do with their bags. The only stores that offer a life-time guarantee on their bags are Frye I believe, but they are over $500 -- that my help you if you want a guarantee that when you bag with breaks you will get another one years down the road. Best of luck!

This is a great website with a lot of unique finds! I first became a fan of Spool in 2009, when I believe the website was just getting started. The story behind the website is quite interesting, in that it is run by a mother-daughter team that first started their business by selling vintage finds and homemade clothing at farmer's markets. It seems to have grown a lot since then with a lot of new merchandise and even a bridal collection! I like it for its uniqueness, and popular items are restocked often! There are also a lot of great sales, like the $20 sale when items are on sale for, well, $20! I have received some items of great quality and others that were quite cute, but had I known they were made of polyester, I would have passed. (That's my fault for not reading the description carefully.) Still, I've never had issues with shipping, my orders have arrived timely and neatly, and everything I've ordered has been quite unique! The prices vary, but nothing is particularly shockingly expensive. I would recommend this website for anyone who likes bohemian style and is looking for a unique item at a reasonable price!