SpiritualQuest

I should have known when I went to the BBB and found 32 complaints against this company in the last 3 years! DO NOT PURCHASE FROM THEM!I have filed an official complaint against SpiritualQuest through the BBB in South Carolina. This company has the worst customer service and sales representative I have ever known in my lifetime, his name is Richard Ori and his attitude and treatment of the customer was appalling. He was rude, impolite, called the customer names and accused the customer of being racist before hanging up on the customer. This behaviour is unnacceptable. Richard cannot seem to hold his composer or keep from becoming extremely aggressive and bipolar. He was extremely combative, obnoxious, and improperly treated the customer with hostility and rudeness. Just a fair warning to anyone who thinks of buying any product from SpirtualQuest which ironically sells relaxing products like saunas and salt caves. Who can relax in their new sauna after being treated so terrible from the company? No thanks, take your business to someone who deserves it by how they treat you.

This arrived in perfect condition. It is very easy to set up. We have used it several times and it feels amazing. Awesome product. Thank you!

I am very satisfied with my order of salt lamps! They are the best in town and I definitely love them. Thank you.

Whoever answers the phone for this company is curt, abrupt and has no interest in providing information for or educating potential clients.

Got my order fast and on time, second order from spiritual quest, quality is untouchable!

Thanks a lot

I'm a owner of the studio series float tank I've had it for about one year now and I've got to say I really really enjoy doing floating if you've never floated this is a Ave to a higher level of relaxation and creativity than I've ever had before.
The flow tank actually goes together very easily it shows up in three pieces there is the the pump and the filtration system and then the tank itself has two parts it's super easy to figure out it's super easy to have a plumber put it together which is recommended all of that was very easy to handle.
Where I ran into trouble was I was too anxious to use the item and I didn't fully dissolve the salt I don't know if everyone knows this but it uses Epson salt and if you don't dissolve the salt it can cause problems with the filtration system I of course had some problems with the filtration system.
The problems were not fatal were able to work around it with our plumber and the engineer that spiritual quest took a little extra work but once we got it dialed in everything's working fine it has constant heat which is wonderful so you can stand there as long as you like and it's really good looking unit so from my POV take your time when setting it up make sure all the salt is dissolved and don't try to take shortcuts I love the studio series flow tank

Called in our order it was simple, all our questions were answered and we are happily waiting for our new sauna Yay!

I bought 1 person sauna and always turned off at 80 degrees. No ser/mod or inspection tags! Rich is rude!

Their response to my review shows exactly how disgusting they are. They claim I threatened "a young girl trying to help me." All of that is a straight up LIE. I am a former police officer, I don't need to lie and I don't need to threaten anyone on the phone. Let me be very clear this is exactly what I said and repeated it to Rich when he called and threatened me:

"I just received an email that is so rude and I professional that it makes me want to punch someone in the throat. Why would someone send an email so disrespectful and unprofessional?"

Rich's claims in regards to my actions are false just like his claims they contacted local authorities (I know I called, I was a cop). I actually contacted authorities and I suggest all people do the same.

This company NEVER contacted me, not once to advise me of any delays in shipping due to the supply crisis. I even gave them a chance and said if they could prove that they sent even one email that I would not cancel my order. They can not provide such proof, they never sent anything, ever, for months. That is unacceptable, I don't care what shortage there is in a supply chain.

I have never in all my years had to go as far as to report a company like this due to complete inappropriate and unacceptable behavior from its employees. Read his response he continues to call me a coward. He did the same thing when he called me and started swearing at me. At which time I stopped him and corrected him as to what was said. He continued to threaten me and call me names like a child. It was the most disgusting display of adulthood I've experienced and I arrest some of the lowest of society on a daily basis.

DO NOT buy from this company, read the reviews, look on Facebook too, they are disgusting company and this (Rich) character is appalling. If you were scammed by them or treated as rude as I was conact the Better Business Bureau and if he threatens you like he has many others contact the Attorney Generals office. This man should be collecting unemployment or he should learn some real lessons in customer service.

They did refund my money though after Rich was so inappropriate that I'd never keep my business with them.

Merchant choice:
We are previous customers over many years!
Product choice:
I like the value of the value packs - this one is free shipping to.

I stumbled upon the sale on what they call the single salt cave sauna after reading the product information pages and watching the videos and doing a little research on multiple companies I decided to choose spiritual quest and saunas and which is the same company just two different websites and what I found was is that there was a tremendous amount of information already provided on the websites and there's a tremendous amount of information that made this the easiest choice after I called and talked to a couple people clearly they were very very busy because of the holidays but they took the time to describe the size the accessories with the boxes the benefits the EMF levels man I can't even think of all else they told me about so shortly after my first conversation I ordered online and I'm looking forward to getting it I would say the situation with covid-19 makes it very important for us to get something like a sauna for a health and wellness while we can't go to the gyms one thing that they explain to me is that it's very important for vigorous sweating and the person they're called the sauna guy explain the vigorous sweating something our forefathers did quite often that we never do now or never do quite enough of so that sweating is really critical to the detox of the body and the overall health and well-being after that conversation it was done I had to buy I recommend you buy one too I'll be back to show photos and an update on my son once I get it

Can't wait to reap the wonderful benefits of this sauna!

Merchant choice
Beautiful product at a great

Excellent products love them, the lamp covers huge space. Will buy more for gifts at an upcoming wedding, hopefully soon. Thanks

I absolutely love the salt panels. They are beautiful and well made. They create a calm inviting environment for my room.
I have yet to try the Iiris - 77 but that is next. This is the disappointing part of my experience. The Halogenerator arrived in a box, no manual, no finished electrical cords and when I tried to contact the company (Spiritual Quest) that I purchased it from they did little to help me or talk to me. When I did finally reach the person who originally helped me (because I wised up and called from a different ph. Number) he said he was busy and would call me back. I challenged him and asked if he would please, really call me back and he said, "Yes". I am still waiting (It's been a few weeks). I am fortunate enough to have access to a great team of electricians, welders and engineers through my husbands manufacturing plant, so it has taken some months, but we have been figuring it out. Why so long, because his business has nothing to do with mine and I had to pull them (his employees) off their jobs to work on my salt panels and generator.
My point in writing this review is only to say, Do not be too quick to believe the guarantee and more than that, do not believe that the customer service is even available to you or that it exists. Forget returns. That is out of the question and they will insist that they mentioned that to you on the phone.
I had the person's cell phone number and could call him anytime before I gave him my money. He would not answer after, not until I called from a different number.
You need to know what you are doing and that you will most likely be on your own. I spent $7,000.00+ and he would not talk to me. I could not even get him to give me a receipt for my purchase for my taxes.

So, GOODLUCK! The product is beautiful, the service, NOT SO MUCH

I love these bath salts

Merchant choice:
Because the quality is unmatched
Product choice:
They work.

Very easy site to navigate and very user friendly

Merchant choice:
Great reviews!
Product choice:
I LOVE foot domes!

Merchant choice:
Recommended by Seasons of Balance in Minocqua, Wisconsin.
Product choice:
Product description matches what I've been looking for.

Going to get a good sauna Merchant choice: I like the sauna, and this one is on sale Product choice: I love the items.

It would be an understatement to say that I've been treated with unprofessional service.

To begin with, for as long as I can remember I was looking for a Salt Wall. Multiple friends of mine requested that I get one and place it in my room in order to help me with my severe allergies as it did with theirs. I finally listened to my friends and I purchased the Himalayan Pink Salt Wall of 4'x4' which costs an estimate of $1,400 plus shipping which rounds total to $1,700. When the wall was finally on its way to being delivered, they delivered it to the wrong address on file and then I called and told them that there's been a mistake.
The guy who answered the phone call was extremely rude to me and told me and I quote " that he can't just shake his magic wand and change the delivery" I found this to be extremely unprofessional. Clearly, I know that you can't shake your magic wand and change the delivery on the same day. However, it is your responsibility to make sure that you have the proper information from clients and make sure their orders which are of great monetary value are delivered promptly and in appropriate manner.

Moreover, once they finally delivered the the wall to the correct address, I went ahead and called a couple of my friends to help me install it because I cannot lift it on my own. Once we opened the package we noticed how the entire left side of the Salt Wall is cracked and shattered as well the top corners. At this point, I was completely appalled and devastated with my purchase. However, what happens next is even worst.

I decided to document my experience with videos and images that I sent to the business by email, asking them for some sort of refund to my order because its beyond unacceptable that they
1. Deliver to the wrong address and then I'm disrespected by their mistake.
2. A package worth $1,400 is delivered shattered.

However, as any unprofessional business would do, they ignored all my emails and phone calls and blocked my phone number in order to avoid taking responsibility for not meeting the needs of a business transaction. I'm very much hoping that they will see this post and take responsibility for the bad service that they've provided and for the shattered Salt Wall in which they shipped to me.

Order #*******

No one should be purchasing from a business that refuses to provide the needed service for their clientele. Spiritual Quest needs to provide me with the refund necessary and needs to take responsibility for their actions as any LEGITIMATE business would do.

Choose wisely before shopping with Spiritual Quest.