SoloMotoParts

I placed an online order for $700, I received two $32 parts, but not the $600 plus dollar parts. Called for 2 weeks and left voice mail, NO RETURN calls. I sent emails, NO REPLY. Had no choice but to call credit card company and ask for my money back! Will never do business with again

Its several weeks after the estimated delivery date. I never received my order.
The order status on their web site says "Processing".

Customer support will not respond.

This company is a scam.
Solomotoparts. Com

*******@solomotoparts. Com 10+ emails. NO RESPONSE.

*******099 MANY voice mails (no real person picks up). NO RESPONSE

Solomotoparts. Com is owned by Motorcycle Dot Inc www.motorcycledot. Com

I also tried e-mailing that parent company.

*******@motorcycledot. Com NO RESPONSE.
*******713 Left VMs (no one picks up) NO RESPONSE.

Ordered a seat for my drz400. Waited all summer for it. Kept telling me it was being made. Last minute told me it was discontinued. After that stopped responding to emails less and less. Never received refund. DO NOT BUY FROM THEM! SCAM!

Ordered Tank Bag with Tank ring. Only received Tank Bag. Customer service is none existent, they don't care about their customers. No one is answering the phones, I called 3 times. At same time I started sending emails (3), every time I got an answer with we are escalating this, after a week, no response. On my 3rd email I asked for partial refund for the tank ring, again it was forwarded to manager this time, NO ANSWER. DO NOT BUY, STAY AWAY FROM THESE GUYS, CUSTOMER SERVICE NONE EXISTENT AND RETURN ITEM IS NONE EXISTENT EITHER.

I've been buying from this website for 8 years, the new managment are more responsive. However I was calling the old numbers and now they have new numbers on motorcycledot.com

As I've gotten up there in age I no longer have the time (or energy!) for motorcross. It's a shame because all of my younger friends do it and they buy from Solo. Fortunately they just started carrying cruiser parts, meaning they have items I can use.

I had similar experience like others when ordering parts. When I placed my parts order, the site showed a shipping date of 2 to 3 weeks. However, I was not inform that the manufacture would take another 2 to 3 weeks to fulfilled the order and it wasn't until i called and then email that found out about the delay. Solomotopart did give me the option to cancel the order, and if could wait that long. The savings for me was $50 dollars, if i was to order from another vendor. I had oder the parts with ample time for my schedule ride. So I greed to wait, and waited.

The shipped oder was missing a doubletake mirror, my order showed processed so I emailed to let them know of the missing item. Mike from solo moto said that they would look into the issue, and later said that they had refunded me for the item. But it wasn't until i asked for the missing item that they refunded the money and told me about their internal issue with the vendor not doing drop shipping for their customer orders (that is not the customer's fault), and as if they didn't know that they had not shipped the item. Solo moto should Not have an item available for purchasing and available with a shipping date at the time of costumer purchase if the don't have it in stock and or can't get it from the vendor or have issues with vendor and internal staff filling orders and not letting the customer know about the order.

Talk about irritating inconvenience, I didn't get the parts in time for my planed long weekend ride, spend over $500 (and you would think is free shipping - yeah no you pay for shipping)

Mike at solo moto offer a refund, like here is your money go a way. I say this because i told him that i didn't want a refunds - send my the part i order. How about, we made a mistake let us fix it and as soon as we get the item in stock we will ship one out to you for your inconvenience and appreciation for your valuable customer patronage. You paid for an item waited for us over a month to ship and didn't get one of the parts - will make it right.

I've order parts from other vendors like ReveZilla, Rocky Mountain, ProCycle, RSW... they have shipped parts on the date posted on their site, email and posted a tracking # no hassle - you wondering about shipping or parts availability. If is not in stock, it's posted - not available/out of stock - back order. I save a little by getting my part from different vendors as they have different prices, Not with Solomotoparts - you might save a little but be aware you may not get order parts and wait a long time for ordered parts.

Solo Moto is recognized by motorcycle owners as the best online resource to search for big industry as well as boutique brand motorcycle parts and accessories. Its service staff are all experienced motorcycle riders themselves who can provide expert help in locating just the right part or accessory.

Website:
http://www.solomotoparts.com

Phone:
*******099

Address:
7225 Bermuda Road, Suite C
Las Vegas, NV *******

Their customer service is great and helpful. The rep went above and beyond to contact the rep and get the find part I desperately needed. It is because of people like that why I will coming back to SoloMoto to buy again. Prices are also good and cheap..