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How would you rate SoftwarePug?
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Tennessee
1 review
1 helpful vote
Follow Al M.
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Poor, poor, poor
December 21, 2017

Don't waste your time with this company. Their representative was so poor he could barely speak English (This may not be politically correct but enough is enough),
After having problems with their copy of Microsoft Outlook 2016 (purchased in August) I tried to re-download the program. The original key would not work. In talking with the rep. I'm informed that they only allow one download. He was kind enough to offer a discount on any other purchase I might want to make. No way...

Date of experience: December 21, 2017
Georgia
7 reviews
0 helpful votes
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Very happy customer!
November 21, 2017

I had a problem with an error message on trying to activate software purchased from SoftwarePug. I called support and was connected to Jay. He logged into my computer and fixed the problem in less than 2 minutes. Very happy customer!

Date of experience: November 21, 2017
North Carolina
2 reviews
1 helpful vote
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As of today 11/8/2017, the SoftwarePug reviews were stellar, so my expectation was quite high.
After I completed my purchase the website presented a message like this "Our Robots are working hard to complete your deployment in 15 minutes". After about 10 minutes I received and invoice email and a second email saying "The product deployment usually takes less than 15 minutes. However, your order has been held for further review. | Be aware that this personal check might require occasional phone calls. Rest assured that we are going to call during the working hours." I responded to the email asking to cancel my order. I am still waiting for a response. I don't know what to do in my current status. Are they going to cancel my order or deliver later than I expected?

Date of experience: November 8, 2017
California
3 reviews
3 helpful votes
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Waste of time
November 18, 2017

I ordered "instant download" product (well known antivirus) online. They charged my cr. Card (bank of america, not some Nigeria prince cr. Card). Next day I called them "where is my product?". They said 'we can't get it from the provider now, but we're working on it". Ok (I'm thinking - why do you sell something that you can't get.) Next day they refunded $ to my cr. Card - no explanation why. What a waste of time and hopes.

Date of experience: November 18, 2017
Canada
5 reviews
0 helpful votes
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HIGHLY RECOMMENDED
February 23, 2018

Great company, I ask for installation help and this guy immediately took over my computer and run the installation download. I'm impressed how technical they are. I don't have to pay extra just to load the software. Other company will ask you extra money but this company is true and sells good working softwares.

Date of experience: February 23, 2018
Australia
2 reviews
1 helpful vote
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Great experience
September 2, 2017

I was hesitant to purchase the product at first but then my workmate convinced me to try it which I did. At first I had trouble downloading the product but the chat support rep were fast ans gave me the correct link. I installed the product in an instant. Not bad for a first time online buyer.

Date of experience: September 2, 2017
Nevada
1 review
0 helpful votes
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Kim's help
August 26, 2019

Kim was GREAT, understanding and very patience with me, So was so helpful and calling in reinforcements because I needed it. KIm was able to do everything for me. I feel so good about this process. Thank you so much Kim!

Date of experience: August 24, 2019
New Jersey
3 reviews
0 helpful votes
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Definitely recommended!
October 10, 2017

Customer service was as excellent as the product I purchased! They helped me install and activate my software in such a short time. Definitely recommended!

Date of experience: October 10, 2017
Germany
2 reviews
0 helpful votes
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I never thought I would be buying Windows 10 Pro, but the price was just too low to ignore. My friend who works as an IT downloaded and installed it for me. He said it was all good. Definitely recommended!

Date of experience: June 10, 2017
India
2 reviews
0 helpful votes
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I was not expecting that this would turn out to be a wonderful experience for me. Not only were they helpful, they also sell cheap genuine software! My Office 2013 was installed and activated in minutes! It could not get better than this! Thanks!

Date of experience: June 1, 2017
Philippines
2 reviews
1 helpful vote
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I've purchase Office 2010 from softwarepug and I'm really happy with their prices and after sales support. Don was able to assist me through installation and activation of my software. I will recommend this website to my friends.

Date of experience: May 29, 2017
Romania
2 reviews
0 helpful votes
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You get a product that really works and guaranteed at a very affordable price. I thought at first it was a scam because the license key did not come through immediately as advertised, I chatted with one of their representative and got the key in a few minutes! Great value for money.

Date of experience: July 26, 2017
California
10 reviews
0 helpful votes
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Smooth as silk!
May 29, 2017

Everything was really smooth from start to finish! Simple, inexpensive and the software installed and activated right away. I had a couple of questions about how to install it and they got back to me straight away. Cheers guys!

Date of experience: May 27, 2017
RU
2 reviews
0 helpful votes
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Excellent service all around! They provided me all the information I needed before I bought MS Office. Saved me a lot of time and effort in sorting out my apps.

Date of experience: September 4, 2017
Nevada
1 review
1 helpful vote
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Great experience.
July 16, 2017

The site has good layout and easy to find products. The checkout process was smooth. They send the product key and download link through email. I downloaded the Outlook 2016 with no issues. Product is genuine.

Date of experience: July 16, 2017
Georgia
1 review
1 helpful vote
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Brilliant
July 5, 2017

Remote session with Ela was superb. I cannot help but leave a good review. Ela deserves a raise. She helped me fix the issue which was due to a pre-installed Office on my computer. She removed it completely and installed my software purchase. I wouldn't have done it without her. Thanks Ela! You rock!

Date of experience: July 4, 2017
Georgia
1 review
1 helpful vote
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Cheap buy!
May 28, 2017

I purchased Microsoft Office 2013 Home and Student from this site. There are lots of choices to choose from. I didnt know what to buy at first but their chat support helped me choose the product that I need.

Date of experience: May 28, 2017
Philippines
3 reviews
0 helpful votes
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Fast and Reliable.
September 2, 2017

Ordered Microsoft Office 2010 Pro. Received an upgrade to MS Office 2010 Pro Plus with the product key email within one hour of my order placement. I tried to activate and it went smoothly.

Date of experience: September 1, 2017
GB
3 reviews
1 helpful vote
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Successful!
September 25, 2017

I just renewed my MS Office 365! At first I was skeptical due to the price difference but now, it was just an unnecessary thought as the software is successfully renewed! Thanks for the savings guys!

Date of experience: September 24, 2017
New Jersey
1 review
0 helpful votes
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This is a one stop shop for Microsoft Office products. The chat support is responsive and will hep you choose the right product you need. Excellent job for Tim who guided me to choose the correct version of Office I need for my work.

Date of experience: August 7, 2017

Overview

SoftwarePug has a rating of 4.4 stars from 67 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SoftwarePug most frequently mention microsoft office and chat support. SoftwarePug ranks 38th among Software sites.

service
7
value
7
shipping
3
returns
5
quality
7