Don't waste your time with this company. Their representative was so poor he could barely speak English (This may not be politically correct but enough is enough),
After having problems with their copy of Microsoft Outlook 2016 (purchased in August) I tried to re-download the program. The original key would not work. In talking with the rep. I'm informed that they only allow one download. He was kind enough to offer a discount on any other purchase I might want to make. No way...
I had a problem with an error message on trying to activate software purchased from SoftwarePug. I called support and was connected to Jay. He logged into my computer and fixed the problem in less than 2 minutes. Very happy customer!
As of today 11/8/2017, the SoftwarePug reviews were stellar, so my expectation was quite high.
After I completed my purchase the website presented a message like this "Our Robots are working hard to complete your deployment in 15 minutes". After about 10 minutes I received and invoice email and a second email saying "The product deployment usually takes less than 15 minutes. However, your order has been held for further review. | Be aware that this personal check might require occasional phone calls. Rest assured that we are going to call during the working hours." I responded to the email asking to cancel my order. I am still waiting for a response. I don't know what to do in my current status. Are they going to cancel my order or deliver later than I expected?
I ordered "instant download" product (well known antivirus) online. They charged my cr. Card (bank of america, not some Nigeria prince cr. Card). Next day I called them "where is my product?". They said 'we can't get it from the provider now, but we're working on it". Ok (I'm thinking - why do you sell something that you can't get.) Next day they refunded $ to my cr. Card - no explanation why. What a waste of time and hopes.
Great company, I ask for installation help and this guy immediately took over my computer and run the installation download. I'm impressed how technical they are. I don't have to pay extra just to load the software. Other company will ask you extra money but this company is true and sells good working softwares.
I was hesitant to purchase the product at first but then my workmate convinced me to try it which I did. At first I had trouble downloading the product but the chat support rep were fast ans gave me the correct link. I installed the product in an instant. Not bad for a first time online buyer.
Kim was GREAT, understanding and very patience with me, So was so helpful and calling in reinforcements because I needed it. KIm was able to do everything for me. I feel so good about this process. Thank you so much Kim!
Customer service was as excellent as the product I purchased! They helped me install and activate my software in such a short time. Definitely recommended!
I never thought I would be buying Windows 10 Pro, but the price was just too low to ignore. My friend who works as an IT downloaded and installed it for me. He said it was all good. Definitely recommended!
I was not expecting that this would turn out to be a wonderful experience for me. Not only were they helpful, they also sell cheap genuine software! My Office 2013 was installed and activated in minutes! It could not get better than this! Thanks!
I've purchase Office 2010 from softwarepug and I'm really happy with their prices and after sales support. Don was able to assist me through installation and activation of my software. I will recommend this website to my friends.
You get a product that really works and guaranteed at a very affordable price. I thought at first it was a scam because the license key did not come through immediately as advertised, I chatted with one of their representative and got the key in a few minutes! Great value for money.
Everything was really smooth from start to finish! Simple, inexpensive and the software installed and activated right away. I had a couple of questions about how to install it and they got back to me straight away. Cheers guys!
Excellent service all around! They provided me all the information I needed before I bought MS Office. Saved me a lot of time and effort in sorting out my apps.
The site has good layout and easy to find products. The checkout process was smooth. They send the product key and download link through email. I downloaded the Outlook 2016 with no issues. Product is genuine.
Remote session with Ela was superb. I cannot help but leave a good review. Ela deserves a raise. She helped me fix the issue which was due to a pre-installed Office on my computer. She removed it completely and installed my software purchase. I wouldn't have done it without her. Thanks Ela! You rock!
I purchased Microsoft Office 2013 Home and Student from this site. There are lots of choices to choose from. I didnt know what to buy at first but their chat support helped me choose the product that I need.
Ordered Microsoft Office 2010 Pro. Received an upgrade to MS Office 2010 Pro Plus with the product key email within one hour of my order placement. I tried to activate and it went smoothly.
I just renewed my MS Office 365! At first I was skeptical due to the price difference but now, it was just an unnecessary thought as the software is successfully renewed! Thanks for the savings guys!
This is a one stop shop for Microsoft Office products. The chat support is responsive and will hep you choose the right product you need. Excellent job for Tim who guided me to choose the correct version of Office I need for my work.
SoftwarePug has a rating of 4.4 stars from 67 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SoftwarePug most frequently mention microsoft office and chat support. SoftwarePug ranks 38th among Software sites.