Regina M.

Bekins Moving: www.bekins.com
Maffucci Moving Coordinator: maffuccimoving.com

We used Maffucci/Bekins moving company early 2017 to move our residence from Brooklyn, NY to Raleigh, NC. There was a big difference between the sales/billing practice and the moving service itself. We were negatively surprised and disappointed with the first and quite satisfied with the last.

Moving service
The driver/team lead was the star of the show, he contacted me by phone while on the road and kept appraised about the actual arrival date/time and coordinated the moving team expertly. The moving team was very efficient and professional, it took less time than I expected; I am glad I marked all the boxes with their final location because they were moved in very quickly. My new floors and walls were untouched and I found no relevant damage to my furniture.

Sales / Billing
We asked for three different estimates from reputable moving companies:
1. Bekins: estimate made in person 4,571 pounds costing $3,069 (variable price based on weigh)
2. Atlas: estimate made by video call - 7,473 pounds costing $5,973 (fixed price)
3. Mayflower: estimate made in person 5,990 pounds costing $4,352 (fixed price)

Beware of the variable price and check for extra fees before paying the final bill. Also dont believe everything the salesperson tells you, I asked him if I could use a different credit card to pay for the bill than the one I supplied on the estimate papers (we were going to use my husbands credit card); I was surprised to be charged $3K the day before my moving arrived without being notified on a credit card that was not prepared for such expense.
The final bill from Bekins turned out to be $4,429 (44% difference!). So the price estimate was artificially deflated to attract my business, in other words a lie or pure incompetence.
Bekins also included a $120 fee for the Full Value Protection service that we did not contracted. I contacted Bekins to complain about the extra fee but the conversation was going nowhere so I decided to give up.

As of today 11/8/2017, the SoftwarePug reviews were stellar, so my expectation was quite high.
After I completed my purchase the website presented a message like this "Our Robots are working hard to complete your deployment in 15 minutes". After about 10 minutes I received and invoice email and a second email saying "The product deployment usually takes less than 15 minutes. However, your order has been held for further review. | Be aware that this personal check might require occasional phone calls. Rest assured that we are going to call during the working hours." I responded to the email asking to cancel my order. I am still waiting for a response. I don't know what to do in my current status. Are they going to cancel my order or deliver later than I expected?