I purchased Windows 10 Pro for my Macbook. Joe guided me on how to do through boot camp and I really appreciate their out of scope service! Will definitely come back for their awesome service!
I purchased Microsoft Office Home and Student 2016 from
Software Keep in July 2017. Order number *******.
The product key never worked, and I made contact several times with the company, using their online support, and calling them, and each time was given different instructions for uninstalling and re-installing it, before the tech would disconnect, believing they had resolved the matter.
The support I received was not successful, and I spent hours of my time trying to resolve it with them. In the end I became so frustrated I simply asked for a refund, and they told me that my 90 day warranty period had now expired, and that I would simply have to buy a new product from them, offering me a 20% discount. I explained again and again that I had called them SEVERAL times within the 90 day period, trying unsuccessfully to resolve the issue, but the sales rep I spoke to said that there was nothing he could do at that time, but that he would forward an email with my concerns to management.
I was relieved to actually receive a call two days later from Softwarekeep's management team, who had received the email the sales rep had sent, and listened to my concerns. He then sent me an email with a new product key, which worked. It took some time and persistence, but I am pleased to report that the matter is finally resolved. I am satisfied with the customer service and the end result.
The promo code given really works. I called support for installation help since I cannot open the download. The gentleman took over my computer and finish the job. I recommend this website.
Their technical support department called me on time on a scheduled remote session. They were very efficient. They really know their craft. Joy was very kind and courteous.
The download and product key were both sent by email. Activation key worked with no problems. I am very satisfy with the purchase and support, thanks.
The website is easy to use. After I completed my order for Microsoft Office 2013 Home and Student, I got my product key in my inbox in just 10minutes! Will definitely recommend to other customers.
Ordered online, got it through email. It was upgraded for free and I was able to install it successfully on one of our machines. It was quick and easy. Thanks!
They are quick and responsive with great prices. Plus they offer quick customer service. When they accidentally double billed me, the credit was quick.
The price is too good to be true. Tried to buy, got the software in 15 minutes, i thought that the product key is invalid, tried to activate the software using the product key and it worked!
We need office for office works. I came to this site for excel. I bought Office 2013 home and student. We have the product installed and ready to use.
They are truly the best. They have the best pricing and they make sure to expedite each order. We are very happy to work with them and will continue to do so for years to come!
I wrote my review after having paid for software and not getting it. But the link came in a couple of hours and the download worked fine. Not a ripoff.
I was worried at first but it turned out to be an awesome experience buying a product from this website. Installed and activated my Office 2016 within 10 minutes!
The order number was sent out but no download so sent an email on will I get it. The response was very quick and they immediately resend it to my email.
Customer service agents were rude and snippy. I needed help and they made me feel stupid and like I was a bother. I don't recommend them.
They exceeded my expectation. The software came in minutes also the download is fast. We never had any problem with 3 computers.
The promo code does not work but when chat with support they give me a working code. Thank you for great service
Lady on the phone fixed the pop-up error which was so annoying. Thank God it's all good now. Everything is working perfectly.
Overview
SoftwareKeep has a rating of 4.3 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SoftwareKeep most frequently mention customer service, microsoft office and tech support. SoftwareKeep ranks 18th among Software sites.
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- Point Roberts, WA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members