Sock BrokerReviews 41

I bought some socks for the husband and never received them after 2 emails and waiting for 3 weeks you can take it with visa and answer to them now

I ordered on 6/17/23. My payment posted to my account 6/20/2023. I waited for my shipment and began emailing them on 7/5 to inquire about my order. I got no response so I began calling. I've now emailed 5x and called and left 5 messages and STILL haven't had any response from this company. I've ordered from them in the past and NEVER had ANY issues and loved the quality of the products I ordered. Be very cautious about ordering from this company at this time.

Only place that still carries sizes S/M/L, instead of one size fits all stretch socks that pinch feet. Also all cotton S/M/L socks are available for maximum comfort. Online order is delivered promptly. Extremely satisfied.

They take your money but never send the product. I'm trying to get a refund from my credit card since they don't respond to emails.

Ordered November 6 for Christmas paid via PayPal. Still no socks 6 weeks later. Have tried 3 times to contact. Email bounces at address listed on receipt. DONT THROW AWAY YOUR $$!

I ordered 2 six packs of pink socks (total 12) on October 17th for my groomsmen for our wedding in 2 weeks. I haven not received anything. I have not received a confirmation number, no tracking number, nothing. I thought one would come thru on my email in a few days but nothing. However, they were quick to take my money 24 hours later. I left a message on their phone and never received a response. When I called back several times, the recording states "this mailbox is full". It's been over a week since I left that voice message. I should have read the reviews but unfortunately I did not. I don't even know how to contact this company.

Bottom line, don't use this company!

Sock Broker advertised 100% cotton socks. I placed an order only to have the company ship me a batch of cotton-blend socks, instead of 100% cotton. What's more is that my email confirmation stated that the socks were 100% cotton, as did the hard copy invoice that accompanied my shipment. My purpose for wanting the 100% option was the avoidance of polyester, widely known for repelling, rather than absorbing moisture. There's no need to pay a premium for a cotton-polyester blend when it is a relatively inexpensive, readily available item. I have now made several attempts to email and contact this company by phone. I'm beginning to suspect that the company deliberately evades their customers as part of their business model. Minus 5 Stars for shadiness.

Stockbroker took my money. No socks, no response to emails, no response to phone calls. I have used them for years but should have read recent reviews. Must be a new owner or may be a scam. Will be more careful with next online sock purchase.

Edit - I shockingly got a reply the day I put reviews after being ignored for over a month. They refunded me. And they included this insulting email. If they just played it off as overzealous, I would have continued to use their business and accept life happens and things get overlooked. But when your inability to communicate with customers and fix your issues while insulting me, is a deal breaker. I work in customer service. This is completely unacceptable. And companies like this are exactly why my job is so difficult.
Also. My socks didn't have holes. I was actually missing a pair I ordered and the receipt in the mail said I would be issued a refund. So even insulting me they can't get their act together.
But if you want a reply, and haven't gotten one, Take to IG and here and you'll probably get something.

I ordered one time from this site. 3 pairs of socks. I got two. The receipt I got had handwritten that I would get a refund. I've gotten nothing. I paid for 3 pairs. Got 2. I've been emailing them non stop for an update on my refund. They've never replied to me.
Don't order from them. They won't deliver what all your order and they won't communicate with you.

I bought a 6 pack of tube socks with stripes. The socks are different sizes for each feet! Left is smaller than the right. The stripes on a pair are different colors. Very disappointed. Package was shipped in a paper envelope that ripped, the socks were not in a poly bag inside the envelope so they arrived dirty from rain, and being carried in the mail.

I wish I could give 0 stars. Also the order took forever to ship and get to me, which is fine due to COVID but I emailed asking about my order and received no response.