Edit - I shockingly got a reply the day I put reviews after being ignored for over a month. They refunded me. And they included this insulting email. If they just played it off as overzealous, I would have continued to use their business and accept life happens and things get overlooked. But when your inability to communicate with customers and fix your issues while insulting me, is a deal breaker. I work in customer service. This is completely unacceptable. And companies like this are exactly why my job is so difficult.
Also. My socks didn't have holes. I was actually missing a pair I ordered and the receipt in the mail said I would be issued a refund. So even insulting me they can't get their act together.
But if you want a reply, and haven't gotten one, Take to IG and here and you'll probably get something.
I ordered one time from this site. 3 pairs of socks. I got two. The receipt I got had handwritten that I would get a refund. I've gotten nothing. I paid for 3 pairs. Got 2. I've been emailing them non stop for an update on my refund. They've never replied to me.
Don't order from them. They won't deliver what all your order and they won't communicate with you.