• Soccer.com

Soccer.com

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Overview

Soccer.com has a rating of 1.33 stars from 243 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Soccer.com most frequently mention customer service, credit card, and day shipping problems. Soccer.com ranks 142nd among Soccer sites.

  • Service
    77
  • Value
    73
  • Shipping
    75
  • Returns
    51
  • Quality
    62
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
28
20
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have been on the phone with customer service multiple times and placed on hold on for no one ever to return.
How would you rate Soccer.com?
Top Positive Review

“Very satisfied”

Jeffrey A.
4/22/22

After reading numerous negative reviews, I was skeptical about ordering from soccer.com. However, they exceeded my expectations. Jerseys arrived a week before the estimated delivery. I also really like how they packaged the items. Will definitely purchase from soccer.com in the future.

Top Critical Review

“Ok cleats, but zero customer service”

Sheila N.
9/17/23

Ordered cleats that said were in stock and would ship same day. Great we needed them asap, but that wasn't the case. It took over a week, shipping was slow and they definitely didn't ship them the same day. Tried to contact customer service but never received any response. Never again. I'll order from a more reliable place next time. I left a negative review on their site but they rejected it because it "didn't meet their criteria". So they are dishonest too.

Reviews (243)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (106)
Thumbnail of user chanceg27
1 review
0 helpful votes
March 13th, 2023

I purchased the phantom GX and at first they said I didn't pay for them so I called my bank and they said they had took the money then I call soccer.com and they say they haven't then I told them what my bank has said then it's all sunshine and rainbows and apparently all of a sudden I have fast forward a day later they cancel the order terrible company. Every time I have ordered here there has been a problem I don't recommend it for anyone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user collina5
1 review
3 helpful votes
March 27th, 2019

After looking at the many negative reviews, I was skeptical at ordering from them. After looking st the incredible sales that saved me over 70$ I decided to order. While my cleats came a week later than I was told, Dana responded to my email within 10 minutes of sending it so I did not experience the terrible customer service many talked about. Overall, the prices are defiantly worth the late shipping. If getting the cleats early is necessary, go to a store and stop complaining about when ur order will come because problems can occur!

Thumbnail of user jasong69
21 reviews
35 helpful votes
January 11th, 2016

I've had a pretty good experience with soccer.com, they have most all of the licensed merchandise from your favorite soccer/football teams. They are a little pricey and sometimes runs out of items quickly

Thumbnail of user billye22
1 review
0 helpful votes
May 29th, 2018

Took too long without any feedback on my delivery status. I got my order, but I didn't like wondering if I would or not. Meh.

Thumbnail of user lisam325
2 reviews
9 helpful votes
July 29th, 2016

I would recommend this site even though my order was late for my sons soccer season.

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About the business

SOCCER.COM is the best soccer store for all of your soccer gear needs. Shop for soccer cleats and shoes, replica soccer jerseys, soccer balls, team uniforms, goalkeeper gloves and more.

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