After looking at the many negative reviews, I was skeptical at ordering from them. After looking st the incredible sales that saved me over 70$ I decided to order. While my cleats came a week later than I was told, Dana responded to my email within 10 minutes of sending it so I did not experience the terrible customer service many talked about. Overall, the prices are defiantly worth the late shipping. If getting the cleats early is necessary, go to a store and stop complaining about when ur order will come because problems can occur!