Sneak Foot

UPDATE. IT IS NOW MARCH 1ST AND STILL ZERO WORD FROM THEM. KLARNA STILL HASNT EVEN BEEN ABLE TO GET IN TOUCH WITH THEM! STAY AWAY! DONTE THAT MONEY TO CHARITY BEFORE GIVING THIS COMPANY A RED CENT! TYLER M. I WILL DO WHAT YOU JUST SAID, BECAUSE THIS IS REDICULOUS! (And yes the caps are well worth it to give warning to such a con of a company!)

Order #9158. I ordered my shoes on Dec 30th 2020. I've sent 4 emails and no response yet. I haven't heard ANYTHING since Dec 30th 2020 the day my order was placed... I will follow up with legal and see what can be done about this scam.
PLEASE IF YOUR LOOKING TO SAVE MONEY, LIKE I THOUGHT I WAS... DONT USE THESE CROOKS... IT HAS BEEN NOTHING FOR ME, NO SHOES NO RESPONSE NO REFUND NO EXPLANATION... DONT BELIEVE THE POSITIVE REVIEWS YOU SEE FROM SNEAK FOOT LTD. IM PRETTY SURE THATS THEM DOING THAT... I WANT JUSTICE, THIS IS ROBBERY, THEFT AND DECEIT. DONT BE TRICKED BY THESE LIARS... REMEMBER THE OLD SAYING, IF ITS TO GOOD TO BE TRUE, SNEAKER FOOT LTD ISNT...
IM GOING TO DO EVERYTHING I CAN TO REVEAL SNEAKER FOOT LTD...
EVERYTHING... AND I WILL DO REVIEWS ON EVERY APPLICATION POSSIBLE UNTIL I GET MY JUSTICE AND SNEAKER FOOT LTD IS EXPOSED. MY HARD WORK AND LOW PAY CAN NOT AFFORD TO BE MISUSED OR MISTREATED WITHOUT A FIGHT!
YOU WILL BE EXPOSED SNEAKER FOOT LTD... ON MY LAST BREATH!

I was finally able to get a hold of Sneak Foot LTD when I called them out on a comment on Klarna's IG profile... since they use Klarna for installment payments. This was after multiple attempts to reach them through their customer service instructions (including email, text, and phone calls) and reaching out to them on IG DM and commenting on their own profile, I received no contact until I mentioned them on Klarna's profile. Once I did, I was told they are still looking into my orders as on their end they see that they were sent but unknown origin. The only reason I'm raising their rate to a 3-star is because of how quickly they processed my refund and how quickly I received an email for it. They did state that they have them on hold, which means that if they get notification that I did receive them they will once again charge my card. In the event that this happens I will once again update my review and as an aside for anyone looking to purchase from them or reaching out to them on an existing order, keep screenshots and proof of all your attempts and correspondence.

10/10 excellent customer service. In total spent a bit over $3000 here and saved right over $900 compared to StockX.

Experienced terrible customer service. And actually, it was ZERO customer service. I had an order that was completely paid for and attempted to get an update on shipping 4 weeks after ordering but they were unreachable by phone, text, email, DM. No guest engagement regarding issues. Was completely ignored and then it became a secondary hassle to get a refund. Feel like they just try to take people's $$$$

ANYONE THAT HAD ORDERED FROM THEM, PLEASE CALL YOUR BANK UP. IM SO PISSED THAT I LOST MONEY. I HAD EMAILED THEM AND BEEN WAITING FOR MY ORDER TO BE SHIP OUT BUT NO RESPONSE

This is an awesome business! Really! I had some serious doubts but thankfully the pair of sneakers did come in. You do have to be a bit patient.

Had to make a return but it was super smooth and they approved my request in a few days and refunded me. Happy customer and will return in the future

Don't buy from them! I placed my order in May 2020, now it's February 2021 and I still don't know what's going on with my order!

No contact, 8 months, says shipped, no tracking. DO NOT BUY UNLESS YOU WANT TO BE SCAMMED. Trust pilot is for game reviews.

SCAM. You pay for your order but they never ship it. They don't answer your emails nor your DMs. TOTAL SCAM. DO NOT PURCHASE FROM THEM.

You don't want to know what I really feel about this sorry excuse for an explanation/ apology!

I sent SNEAKFOOT an email every couple weeks from January 3 (my order date)on basically asking WTF? On April 19th I got a response that said " currently offering full refunds to the small portion of orders that have exceeded 25 business days." Claiming they had 480 outstanding orders. I won't bore you with the details it went back-and-forth until June 21st when I said again "just cancel the $#*!ing order and give me my money. Then POOF June 23rd I received an email from SNEAKFOOT saying " my order is on the way! Track shipment to see delivery status" and I actually fell for it. FINALLY.
On June 25th URGENT NOTICE email from SNEAKFOOT, "We are currently in the process of refunding all outstanding orders. It may take up to 6 business days" Lol. 6 business days? Yeah ok. Ever deal with a drug addict? It had that kind of vibe where the story changes, lie upon lie. You can't get a straight answer because they are full of $#*!. Frustrating as hell. Yeah. On July 5th I sent a Whats Up? Email. Response from SNEAKFOOT " Hi there, we actually already refunded this order." Hahahahahahaha. We communicated a couple more times and on July 26th I was told to please contact merchant support at a company named KLARNA directly. A dude named MAHESH, merchant support at KLARNA out of Columbus. I GOT NO RESPONSE FROM MAHESH OR ANYONE AT KLARNA FOR THAT MATTER. That was July 26. Today is August 23. *crickets. So NO! I would not recommend these fools. It's been a miserable $#*! show and I'm out $300 +. Plus my kid never got her sneakers. LOSERS