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Sneak Foot
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Sneak Foot

sneakfoot.com
Virginia
1 review
3 helpful votes
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Long delivery but stellar service and products
March 18, 2021

SneakFoot is the best sneaker shop to deal with when compared with other Instagram stores. The Jordan's I ordered from a promo on Instagram are 100% authentic and deadstock as described and delivery took 2.5 weeks. Definitely will be buying again in the future! David goes above and beyond for his customers too

Date of experience: March 18, 2021
David L. Sneak Foot Rep
over a year old

Thank you for the detailed review Julian. We are happy you are happy.

Virginia
1 review
7 helpful votes
Follow Wallace G.
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They are the realest. My Kentucky dunks from stadium goods looked really off compared to the two pairs from Sneak foot.

After closer observation the Sneak foot ones were much better quality and I sent several photos to sneak foots authentication expert Chandler and he verified that the pair from stadium was fake, I didn't tell them they were from stadium goods to prevent bias and they were honest with me. Very good company.

Date of experience: December 3, 2020
Virginia
1 review
0 helpful votes
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Legit!
April 12, 2021

Legit! Completed purchase on 3/28 and it arrived on 4/6 - david was really nice via email when I asked about sizing

Date of experience: April 11, 2021
Virginia
1 review
0 helpful votes
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SneakFoot is great. I am satisfied with my order and would recommend them again! My order took two weeks to arrive and is 100% authentic. The prices are very good when running a sale too

Date of experience: March 22, 2021
David L. Sneak Foot Rep
over a year old

Thank you so much James. We appreciate you.

Virginia
1 review
1 helpful vote
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Legit site
May 3, 2021

Legit store authenticators are top notch.
Customer service is okay too.
Happy customer will buy again.
Shipping took 3 weeks

Date of experience: May 3, 2021
California
1 review
7 helpful votes
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Update on my order from 11/30/2020
January 1, 2021
Updated review

I was finally able to get a hold of Sneak Foot LTD when I called them out on a comment on Klarna's IG profile... since they use Klarna for installment payments. This was after multiple attempts to reach them through their customer service instructions (including email, text, and phone calls) and reaching out to them on IG DM and commenting on their own profile, I received no contact until I mentioned them on Klarna's profile. Once I did, I was told they are still looking into my orders as on their end they see that they were sent but unknown origin. The only reason I'm raising their rate to a 3-star is because of how quickly they processed my refund and how quickly I received an email for it. They did state that they have them on hold, which means that if they get notification that I did receive them they will once again charge my card. In the event that this happens I will once again update my review and as an aside for anyone looking to purchase from them or reaching out to them on an existing order, keep screenshots and proof of all your attempts and correspondence.

Date of experience: January 1, 2021

SEVERE LACK OF COMMUNICATION... YET TO RECEIVE ORDER
December 30, 2020
Previous review

I've called, texted the support line and emailed and have yet to receive ANY calls or updates. This is the first time I've ordered from overseas with this many issues and with such a severe lack of communication. David L or whoever is in charge you need to get back to us ASAP and by us I mean all the others that have ordered and have yet to receive word on anything. I placed these orders on November 30th, I waited the appropriate windows to contact... if I do not hear back by January 2021 I will get my bank involved as well as all other websites and social media and have them flag your company as a scam. I understand we are in the middle of the pandemic and I am trying to be understanding and have been EXTREMELY patient but you are still a business and should act and operate appropriately... give some UPDATES. And if the shoes are fakes I will go out of my way to show people what a scam your company is... IF I EVER RECEIVE THEM

Date of experience: December 30, 2020
New York
1 review
24 helpful votes
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DON'T BUY FROM HERE - SCAM
February 8, 2021

This is a scam! They will take your money from your account and never send the shoes! It looks legit but it is so fake. You can't call anyone, if you try it goes to a full mailbox. They won't answer dms, emails or texts. They give fake discounts and way cheaper prices on purpose because the shoes don't even exist. I had to report to BBB and my bank and am still filling out forms to get my $300 back and get them reported and shut down!

Date of experience: February 8, 2021
Florida
1 review
16 helpful votes
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SCAMMER ALERT
January 27, 2021

Do not buy, they have a "F" rating from the Better Business Bureau for a reason (it's not a true business and it's horrible). It's been months since ordering and no package. SCAMS from complete cynical people.

You don't believe me?

Just go to their business pages or search them up on Twitter, YouTube and Facebook. Your shoes will never arrive and you'll never get a refund. If you send an email, you will get no response back. They ignore those they have already scammed. You all will have a nice seating place in he**.

Date of experience: January 27, 2021
North Carolina
2 reviews
11 helpful votes
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Total Scam-zero stars
January 8, 2021

This site is a complete scam. I placed an order 12/4 and was promised prior to placing the order that the shoes would be here by Christmas. Btw-the only response I've received so far was prior to my order... I have called and emailed 20+ times and have yet to get a response or an update on the order. Don't waste your time or money with this company. TERRIBLE

Date of experience: January 8, 2021
Missouri
1 review
0 helpful votes
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Scam Scam Scam
May 20, 2021

DO NOT purchase NOTHING from this company you will never reach a representative, they will keep sending you these robo BS emails saying they're busy and will reach out within 4 days. I placed my order 3/31/2021 and i have even received a mf tracking # nor my 2 pairs of Jordans yeah they got me $400 scam artists. Never again they are super lame for this. I thought I found a legit company to do business with but NOPE its a scam. SMMFH

Date of experience: May 20, 2021
Texas
1 review
4 helpful votes
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Scam
January 13, 2021

I made an order 12-10-2020. I don't have a shipping confirmation. Can't leave a voicemail because it's full mailbox for over a month. I have tried emailing several times and get no response. Was hoping to at least get my money returned.

Date of experience: January 13, 2021
Pennsylvania
1 review
1 helpful vote
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Company is scam
March 23, 2021

Sneak foot has never shipped my items that have been paid for. A week over so called shipping date and nothing has shipped meanwhile they have been paid in full. No return response from any of their so called customer service numbers or texts. Company is straight fraud. This company doesn't respond. At least when your robbed on street, robber tells you what's happening. This company doesn't even tell you that. Take your buisness elsewhere

Date of experience: March 23, 2021
Illinois
1 review
0 helpful votes
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My order was made on Dec15,2020, but the shoes never arrive.
Trying to content them via email, text massage, phone call, the never reply...
Does anyone know how to get back the lost money?
Or report and Inform this company?
I can't believe they are still releasing and posting new stuff...
And how could their staff reply to the 5-star review and ignore the rest of the reviews... ridiculous

Date of experience: March 30, 2021
Arizona
1 review
3 helpful votes
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Zero for Customer Service
December 15, 2020

Ordered on December 12. The company sent out a mass email that all orders placed by the 15th would arrive by Christmas. I emailed, called, texted, dm'd various times with no response. I just wanted assurance and an ETA on the arrival so I could know whether to purchase something else as a gift. I had no response until Tuesday night after a posted a review. The response states that my product would arrive by Christmas with no additional details. I have emailed back several times and still no response. It is now the 19th and I have yet to receive any update or shipping information on my order. At this rate I don't see how it will arrive by Christmas, which is unfair because its what they advertised.

Date of experience: December 15, 2020
Texas
1 review
4 helpful votes
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Scam Company
January 4, 2021

Horrible company to deal with and what a bad experience, customer service is non existent. I placed my order (#7124) since Dec 7 and its been over a month and have not heard a word on my order. I understand that with the pandemic there will be delays and issues but this company completely ghosts you. There is no response and no update of what's going on. I honestly don't mind delays as long as I am aware of what is going on. But when a company just deliberately ignores you and won't even respond to an email, won't answer phone calls, phone mail box is full and can't leave a message, this is just a shady company.
Again if they could just inform me about my order and give me updates every once in a while I wouldn't care as much but with this, I just feel they stole my money. I'll let my credit card company deal with them because I am done being ignored.

Date of experience: January 4, 2021
Rhode Island
1 review
20 helpful votes
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Awful Customer Service
December 23, 2020

I placed my order on November 30 with the intention of it being a Christmas gift. After waiting 14 business days I have not received any updates and contacted Sneak Foot numerous times but still have received no response. They sent out a mass email stating all orders placed before Dec 15 are ENSURED delivery before Christmas but that does not seem to be the case here. I just want to know the status of my order as I am starting to believe it will never show up. Extremely disappointed and dissatisfied with this company and service as a whole.

Date of experience: December 23, 2020
Canada
1 review
5 helpful votes
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Unprofessional
January 14, 2021

It's been over 9 months and I have not received my pair. They are not replying to email, neither are they processing a refund. They are definitely active on social media, but they don't respond to me or my friends who are also waiting for their pairs from 9 months. It's a SCAM.

Date of experience: January 14, 2021
New Mexico
1 review
6 helpful votes
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SCAM
March 15, 2021

I would put 0 stars if i could. It is March 15th right now. I placed an order January 9th, and i haven't even received any shipping info, let alone the shoes i payed for. They are nothing but a scam. I've reached out to their email several times, their IG DM, FB Messenger and even their text-support line. No response: and when you try to call their voicemail box is full. A true scam, i am positive i will get no refund / won't get my shoes

Date of experience: March 15, 2021
New Jersey
1 review
14 helpful votes
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This company is awful
December 23, 2020

This company is awful. I placed an order ((#6752) on December 2nd as a gift for Christmas and I have not received my shoes or heard anything from them, but they've taken my payment! I emailed multiple times about the status of the order and called their customer service number (the mailbox was full so I couldn't leave a message). I have yet to hear anything from them. What a scam. Save your money and don't buy from Sneak foot!

Date of experience: December 23, 2020
New York
1 review
5 helpful votes
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Do not buy!
February 9, 2021

This is a complete scam! I order my shoes on December 14 as a Christmas present for my brother. It is now February 10th and i still have not gotten them. Everytime i emailed them, i would not get a response. I even message them on Instagram and the phone number they left. And when i tried to make a claim they said i could not because it was past the 30 day mark. Please do not waste your time nor money on this place it is a complete scam. Who ever said they deserve 5 stars was probably paid or one of the workers who take people money.

Date of experience: February 9, 2021

Overview

Sneak Foot has a rating of 1.8 stars from 80 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sneak Foot most frequently mention customer service, business days and credit card. Sneak Foot ranks 114th among Men's Shoes sites.

service
48
value
42
shipping
46
returns
39
quality
38