• SnapDeal

SnapDeal

Overview

SnapDeal has a rating of 3.7 stars from 782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 11th among Discount Shopping sites.

  • Service
    277
  • Value
    271
  • Shipping
    271
  • Returns
    260
  • Quality
    263

This company responds to reviews on average within 15 hours

Positive reviews (last 12 months): 83.3%
Positive
50
Neutral
2
Negative
8
91
See all photos

What reviewers want you to know

Positive highlights

  • Nice and great products for middle class families, Good quality products, with nice customer service support
  • Nice app nice app and good service and good product quality and good dilevery and service nice and good

Critical highlights

  • Worst customer care support n snapdeal service too worst.
  • Not a matter of money but it shows how irresponsible and arrogance towards customer service.
How would you rate SnapDeal?
Top Positive Review

“Best price”

Shalini M.
3/19/24

Snapdeal's reliable delivery is a significant reason I choose to shop with them. I can always count on them to deliver my orders as promised, which is essential, especially for time-sensitive items. The tracking information they provide adds to the peace of mind, and I appreciate the transparency in the delivery process. Their commitment to punctuality and transparency truly elevates the overall shopping experience, and I trust them implicitly.

Top Critical Review

“Very pathetic experience”

SUNNY A.
11/27/23

I had cancelled orders before shipping but still they were sent that to with missing items and wrong size. The return request was accepted quickly but the return has been an headache. Have to explain again and again to customer care the same story even after sending them all images in email. The pickup have been done finally but the status still shows pickup pending. I feel I lost my money on Snapdeal. Emailing them is of no use. Talking to customer care also no use as they have only selected replies as trained. And I don't use WhatsApp so can't say about that. Meesho is 1000 times better in deals and returns refund same day pickup same day refund right after pickup. My mistake I tried SnapDeal

Reviews (782)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (63) product quality (39) customer support (21) delivery service (26) shopping experience (20)
Thumbnail of user arunc15
1 review
0 helpful votes
September 9th, 2019

Hi, I am getting a call from snapdeal stating that I have won a safari car. They are asking me to send id proof and rs. 5200 to an account. Please tell

Thumbnail of user gauravs87
3 reviews
0 helpful votes
May 29th, 2020

I will not recommend this site not bcoz they lack in any aspect of delivering the product in time or regarding quality of product the reason for my not recommending to this site is simply based on the price they give the product they provide in costly rate as in today's time of high competition you should consider everything there delivery time is may be one of the best but some times they also take delivery charges all in all because of few reasons they lag behind

Thumbnail of user chetnat
3 reviews
0 helpful votes
May 26th, 2020

I ordered a product from Snapdeal, I feel good while receiving it on time but got the local brand product not same as what I ordered I put it in return and refund and they will took it but never get my refund amount from last 15 days. No active customer service. Its 4th-time same experience now never gonna buy from this company.

Thumbnail of user rahulk115
1 review
0 helpful votes
April 13th, 2019

Snapdeal care *******496... refund successfully customer. Contact me
Snapdeal care *******496... refund successfully customer. Contact me
Snapdeal care *******496... refund successfully customer. Contact me
Snapdeal care *******496... refund successfully customer. Contact me
Snapdeal care *******496... refund successfully customer. Contact me
Snapdeal care *******496... refund successfully customer. Contact me
Snapdeal care *******496... refund successfully customer. Contact me

Thumbnail of user silviaa46
2 reviews
2 helpful votes
June 5th, 2020

All products are listed incorrectly. Whatever they show in the picture is totally different from what you receive.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marias918
4 reviews
0 helpful votes
June 19th, 2020

It's obvious you are eager to receive the same product when you order and mostly now when you are in extreme need. But being a long time customer of Snapdeal I had to face situation when received something else instead of the ordered product. But this time actually could not stop me to post review against Snapdeal service.

Thumbnail of user swagatp
5 reviews
6 helpful votes
July 19th, 2016

I bought a HP15 ac101TU notebook through snapdeal. There was that back to campus offer of extending warranty with some accessories at a discount payment of Rs. 1500, as per snapdeal and hpshopping.in/btc2016. I did all the required formalities including the payment. It has been more than 5 days, I got no clue of the offer. When I mailed to the redemption cell... one of their executive replies with some offer charging me some Rs. 5000. I am feeling like being cheated. Snapdeal... you only advertise for their offers or even care for that service is reaching to the customer or not... I saw the ad of offer at ur site... so you hold equal responsibility for this torture.

Thumbnail of user gandhaleep
1 review
0 helpful votes
December 29th, 2016

I ordered The elevate women blue net dress
The stitching was not good. Bidding was not there. The product was not worth for rs. 699

Thumbnail of user rajk211
1 review
0 helpful votes
August 12th, 2020

Snapdeal customer care number *******906. My balance is not refund. Please help me sir. Please refund my money.

Thumbnail of user pardipk9
1 review
0 helpful votes
December 10th, 2020

Snapdeal customer care number 733-909_3317//) Snapdeal customer care number 733-909_3317/////) //Snapdeal customer care number 733-909_3317/////

Thumbnail of user nanditas5
7 reviews
3 helpful votes
May 24th, 2020

My Snapdeal shopping experience always lead to blunder never get what I had ordered even not on time. I appeal to look out on their services it's better.

Thumbnail of user neehak
4 reviews
1 helpful vote
May 30th, 2020

My SnapDeal experience really very bad. I have purchase some products but i have seen product was not real. And Rude customer service behaviour. Product was not delivered proper in time.

Thumbnail of user jitendrak3
1 review
0 helpful votes
February 2nd, 2017

After purchasing LENOVA K-3 Note (mobile) delivered by snapdeal on 11.01.2017 gold benefits order ID *******8384 dated 08.01.2017, I made complaint on 19.01.2017 for battery backup & heating problem. As per your policy, you have refund amount if informed within 14 days. You have replied that service engineer will shortly visit my residence to check. Now you are advising to visit Lenova service center situated at 14 km. From my residence. Snapdeal sell fresh products or second quality and why neglect customers and lie. Jitendra Mehta mobile - ********************* email *******@gmail.com I discussed with some known persons and all were dissatisfied and having bad experience after purchase from snapdeal. There are also many adverse comments on site for snapdeal.

Thumbnail of user walterh20
3 reviews
4 helpful votes
February 27th, 2014

Snap Deal does indeed have some amazing deals on clothes and electronics. But they are a marketplace so your shopping experience is not very consistent. Also they are based in India which can also present some challenges. So again use caution but hunt around for a while on Snap Deal and if you feel like taking a chance, make a purchase!

Thumbnail of user vasanthaa
3 reviews
37 helpful votes
June 14th, 2015

The product is worst, waste of money. After first wash itself color is gone away. Cant wear due to colors gone in many places its became white dots in all places. Waste of money.

Thumbnail of user minazf
1 review
1 helpful vote
March 4th, 2016

It is worst website.

Thumbnail of user pratheesk
3 reviews
0 helpful votes
July 13th, 2015

I brought the product form snapdeal, the product was too good on delivery and on usage too, but after 2-3 days wash the quality of the dress becomes weaker

I don't know why?

Thumbnail of user rahilak
2 reviews
2 helpful votes
March 10th, 2017

I purchase a holi items from snapdeal. And quality was not good. So i don't recommend it.
Dont buy products from this website.

Thumbnail of user sassk2
1 review
0 helpful votes
December 5th, 2019

Snapdeal customer helpline number *******797===*******447=== Snapdeal customer helpline number *******797===*******447

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From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

Company Representative

Thumbnail of user kavals
Deepak J.
Typically responds within 15 hours

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