I also had an awful experience with this company and their very poor service. Thorn in my side. Sends me something I didn't order, I asked to immediately cancel, item was returned to sender and they still refuse a refund. Would avoid at all costs. Looking to see if anyone is interested in starting a class action lawsuit against them.
Bad customer service. Bad ownership/management. They won't fix shipping or billing problems or do right by their loyal (or formerly loyal) customers. Avoid at all costs — choose a different smoothie brand or make them yourself. Let's get this company out of the market.
They did not include the 5 promotional smoothies in the first order despite them being on the package slip. They admitted it was a glitch, but then refused to make it right. Poor engagement with the Customer Service staff and company President. Do not use their service. Try DailyHarvest
My first shipment went out on the 15th. It is stuck in Vegas probably melted. My replacement box was supposed to go out three days ago but is just stuck. Until you get a new shipper, I'm out.