Smarty has a rating of 1.2 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Smarty most frequently mention credit card, and movie tickets problems. Smarty ranks 788th among Discount Shopping sites.
This company responds to reviews on average within 4 days
I noticed a transaction for $19 in my checking account from a smartyplus.net after going over anything I realized I did not authorize this payment or any subscriptions to a cash back subscription. You found a number to smarty plus.net called them and to my surprise great customer service they were understanding they canceled the subscription and they refunded me my payment back the person on the other end the customer service representative with very pleasant and helpful I wish a lot of things for that easy I don't know how I got the subscription but they were very helpful to.rectify the situation
Ask for bank details and will keep charging you money on your account without your knowledge. Complete scam! Be VERY AWARE of these scammers!
They've been charging my credit card for 6 months 13$ a month. I didn't authorize this. Never heard of them, don't know what they do. Filed complaint with FTC. Also posted reviews on Facebook. I called them and demanded they stop billing me and refund all my money. According to their policy, they will only refund half my money. I googled them and it seems there are hundreds of others in the same situation as me. They too call this fraud. Beware of this company. CROOKED. FRAUD.
Products used:
None
Ask for bank details and will keep charging you money on your account without your knowledge. Complete scam! Be VERY AWARE of these scammers!
Tip for consumers:
SCAM WEBSITE
Products used:
N/A
Thank you for your review. Please know that our goal is to give our members a great experience and help them save more while shopping online. For help or to learn more, contact support@joinsmarty.com or call (877) 808-0810. We’re committed to addressing our customers’ concerns and look forward to having the opportunity to assist you.
Never heard of them until they charged my debit card WITHOUT authorization. This is the second time in December that this has happened. These scam artists keep trying. I check my account every day now. This should be illegal!
Thank you for your review. Please know that our goal is to give our members a great experience and help them save more while shopping online. For help or to learn more, contact support@joinsmarty.com or (877) 808-0810. We’re committed to addressing our customers’ concerns and look forward to having the opportunity to assist you.
Smarty is not like any cash back company, they are cash scammers, in a matter of couple of weeks they have successfully withdrawn 3 transactions from my credit card, totaling to 38$, they operate under 2 different names, It's my fault when I signed up believing that this company was competitor in this space.
Thank you for your review. Please know that our goal is to give our members a great experience and help them save more while shopping online. For help or to learn more, contact support@joinsmarty.com or call (877) 808-0810. We’re committed to addressing our customers’ concerns and look forward to having the opportunity to assist you.
This is the smartest way to loot people without showing clearly that they are going to charge a monthly fees of $19 and $3 trial period charges. I wonder why none has a complaint against these thugs. They entice you by promising and just showing how you gonna make cash back (trivial value) on the one online transaction you are making, but make loads of money off the subscription fees. Politicians are better than these thugs. Big scam. Pls avoid using this app
We are sorry there was some confusion regarding membership fees. We want to assure you that we’re here to help. Please connect with our customer support team at support@joinsmarty.com or call us at (877) 808-0810. We’re committed to addressing our customers’ concerns and we look forward to having the opportunity to assist you.
Bought theatre tickets and immediately after purchase smarty appeared with a $15 cash back offer. I fell for it and the scam began! First they take $3 off your credit card. Then you are told you have to make a purchase thru Smarty and submit the receipt to get the $15 cash back. Fortunately I used my American Express card and they allowed me dispute all Smarty charges. Watch out, they also automatically renew after 30 days for $40 bucks a month so make sure you go on their site and cancel the subscription.
We are sorry for the confusion about our services and related benefits. We aim to give our members a great experience and help them save more while shopping online. For assistance or to learn more about how you can benefit from this membership, reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.
I SIGNED UP FOR THIS SERVICE BUT WAS UNAWARE THAT IT IS A MONTHLY SUBSCRIPTION. I WENT ON THEIR SITE AND IT SAID i COULD CANCEL VIA TEXT MESSAGE OR BY FOLLOWING A LINK IN THE INSTRUCTIONS. WHEN i TEXTED, THEY REPLIED "THE KEYWORD YOU SPECIFIED WAS NOT RECOGNIZED". I TRIED 3 MORE TIMES AND EACH OF THOSE ATTEMPTS WAS REPLIED WITH "NOT DELIVERED". WHEN I TRIED THE LINK IN THEIR SITE IT DIDN'T WORK EITHER. THEN I SEARCHED FOR AND FOUND THEIR PHONE NUMBER. AND WAS ABLE TO CANCEL VIA PHONE. I WONDER HOW MANY PEOPLE QUIT TRYING TO FIGURE IT OUT. CERTAINLY NOT MY WORST EXPERIENCE WITH ONLINE SITES, BUT THEIR ONLINE INFORMATION SHOULD BE CORRECT.
We are sorry for the confusion about our services and related benefits. Our goal is to give our members a great experience and help them save more while shopping online. For immediate assistance or to learn more about how you can benefit from this membership, reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.
After I pressed paid for a ticket on Ticketmaster a window popped up telling me I could get $15 back for my purchase so I naively pressed ok and confirmed my credit card info.
I was then redirected to Smarty where I found out I had been signed up for a $19 reoccurring membership and that they had billed me $3 for a trial membership.
I've contacting my bank and the Canadian Anti Fraud Network to report this horrible company.
Tip for consumers:
Ticketmaster is a also a horrible company for allowing this garbage on their site.
Products used:
None, it's a scam to sign you up for a reoccurring billing of a useless service.
We're sorry there was some confusion. We want to assure you that we’re here to help. Please connect with our customer support team at support@joinsmarty.com or call us at (877) 808-0810. We’re committed to addressing our customers’ concerns and we look forward to having the opportunity to assist you.
I have no idea how they got my details. I never created an account or authorised any payments. In this day and age surely banks could put something in place whereby they send an email or message to your online banking and u have to activate authorisation with bio metrics! I can not take screenshots of my bank statements but they have been regular stealing at least 19 pounds a month
Tip for consumers:
Don't use it but like me u may be unaware how they got your details. Just check your statements monthly.
Products used:
None
We are sorry there was some confusion regarding membership fees. For immediate assistance, feel free to reach us at support@joinsmarty.com or call us at (877) 808-0810 and we'll be happy to assist you. Thanks.
This f**king scammer is a click bait! They will take all of your money! Never trust them because they are indians scammer
Thank you for your feedback. Should you have any questions or concerns, feel free to contact us at support@joinsmarty.com or call (877) 808-0810, and we will be happy to assist you.
Just contacted my credit card and it is stopped. I didn't join this scam at all yet it somehow managed to charge my credit card for $3.00 then $19.00 and another $19.00 the next month. I never signed up with them and never heard of this place. Awful.
Tip for consumers:
I never even joined them ! They just started taking money from my credit card.
Thank you for sharing your feedback. We understand your concerns and assure you that we’re here to help. Please know that our goal is to give our members a great experience and help them save more while shopping online. For assistance or to learn more about how to benefit from this membership, please reach us at support@joinsmarty.com or call (877) 808-0810. We’re committed to addressing our customers’ concerns and look forward to having the opportunity to assist you.
Fell in trap after buying a bus ticket. Weird and sneaky at link to Megabus ticket purchase. I never wanted this. A real pain to cancel.
Thank you for your review. Please know that our goal is to give our members a great experience and help them save more while shopping online. For help or to learn more, contact support@joinsmarty.com or (877) 808-0810. We’re committed to addressing our customers’ concerns and look forward to having the opportunity to assist you.
Scammers DO NOT USE THIS SITE WHATSOEVER
They hacked my visa and started using it for online purchases before I locked it
Thank you for sharing your feedback. Please know that our goal is to give our members a great experience and help them save more while shopping online. For help or to learn more, contact support@joinsmarty.com or (877) 808-0810. We’re committed to addressing our customers’ concerns and look forward to having the opportunity to assist you.
No idea how they got my details. I'm wondering if it happened through fb or temu. They charged me $19 for a membership. I called their # and spoke to an Indian reading a script, asking over and over to keep my membership. Eventually she canceled whatever membership and claims to have given me a refund.
This website steals your money. Be on the look out.
We are sorry for the confusion about our services and related benefits. Our goal is to give our members a great experience and help them save more while shopping online. For immediate assistance, feel free to reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.
I noticed a transaction for $19 in my checking account from a smartyplus.net after going over anything I realized I did not authorize this payment or any subscriptions to a cash back subscription. You found a number to smarty plus.net called them and to my surprise great customer service they were understanding they canceled the subscription and they refunded me my payment back the person on the other end the customer service representative with very pleasant and helpful I wish a lot of things for that easy I don't know how I got the subscription but they were very helpful to.rectify the situation
Thanks for sharing your experience. We appreciate your feedback.
This company charged my card twice with no authorization. Ignore whatever it is the company acts like they do.
Tip for consumers:
No.
Products used:
None of them.
We are sorry to hear that your experience was not as expected. Let us make this right for you. Please get in touch with us at support@joinsmarty.com or call us at (877) 808-0810 so that we can assist you.
I've been charged 6 times from this devious company within 3 months. 4's@$19.00,3 x's@$3.00 For what? Thought this was to get cash back for purchases, O didn't make any so they charge me? What a scam!
Tip for consumers:
Stay away!
Products used:
None. It's a cash back on purchases. Supposed to save you money! Not cost you $!
We are sorry for the confusion about our services and related benefits. Our goal is to give our members a great experience and help them save more while shopping online. For immediate assistance or to learn more about how you can benefit from this membership, reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.
This site is a scam just took money from my account yesterday I didn't purchase anything or never heard about this before
Tip for consumers:
I never used the site but somehow they got my info and took the money from my account
Products used:
N/A
We are sorry for the confusion about our services and related benefits. Our goal is to give our members a great experience and help them save more while shopping online. For immediate assistance, feel free to reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.
My PoshMark order checkout had a "$10 off" box that I thought was a gift for first time users, but after researching this, I discovered a 197 page "terms and conditions" clause that had apparently enrolled me into a "subscription " with SmartyPlus, AND Shipmentsfree.com club membership too. I had to read for an hour to discover that I had to go to 2 sites, TWO SITES, to unsubscribe from this stuffing scam. It's a racket indeed.
Both unsubscribing sites are pictured below, deeply hidden in their almist 200 pages of "terms and conditions". Good luck, people. Remember that there is no free lunch!
Tip for consumers:
Don't click on that "free shipping" box. There is NO FREE LUNCH OR SHIPPING!!
Products used:
Ordered headphones, not a bunch of pricey subscriptions and memberships
We are sorry for the confusion about our services and related benefits. We aim to give our members a great experience and help them save more while shopping online. For assistance or to learn more about how you can benefit from this membership, reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.
I believe this happened because my bank account is attached to my messenger and then I inadvertently touched their ad on Facebook. That is a problem Facebook needs to address. But they gave my money back all I had to do was call and they were very nice about it *******810).
Thanks for sharing your experience. Should you have any questions, please contact us at support@joinsmarty.com or call us at (877) 808-0810 so that we can assist you.
I don't even know how they got my bank account, but this is a scam, they too $19.00. Scam...scam...
We are sorry for the confusion about our services and related benefits. Our goal is to give our members a great experience and help them save more while shopping online. For assistance or to learn more about how you can benefit from this membership, reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.
Like so many others, I paid for $15 parking using a parking ap and then a flash popped up saying I can have the $15 refunded. I clicked, entered some details and then started to become suspicious. When I got to the final 'accept' that I was agreeing to terms and conditions I actually read the terms and conditions. And there it was, automatic billing each month. I of course did not accept and closed things up. Today I checked my visa and was charged $3 the day I paid for my $15 parking and another $19 today. I've asked for a $22 refund from "Smarty". Let's see what happens. If no refund, I'll report to my credit card company that these are fraudulent charges and get a refund that way.
We are sorry for the confusion about our services and related benefits. Our goal is to give our members a great experience and help them save more while shopping online. For assistance or to learn more about how you can benefit from this membership, reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.
SCAM%******* I LOSED MY $100 IM GOING TO REPORT TO POLICE AND BANK. I NEVER PAİD ANYTHİNG AND THEY RANDOMLY CHARGED FOR NOTHING. REPORT GUYS EVERYONE TO YOUR BANKS SO U MIGHT GET IT BACK FROM THIS POOR NO LIFE SCAMMERS.
Thank you for your review. Please know that our goal is to give our members a great experience and help them save more while shopping online. For help or to learn more, contact support@joinsmarty.com or (877) 808-0810. We’re committed to addressing our customers’ concerns and look forward to having the opportunity to assist you.
Bought 2 shirts off of a website and was taken to Smartycashback, read through their offer and declined, did not sign up for anything. Have since been charged $22, and can't cancel my account as I didnt create one. Beyond pissed and will be canceling my credit card. Will be contesting the charges with my bank.
I would avoid making any purchases from vendors who link to this site. These recurring charges are straight up theft.
Tip for consumers:
Stay as far away from this scam as possible
Products used:
Recieved absolutely nothing from this company
We are sorry there was some confusion regarding membership fees. For immediate assistance, feel free to reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist you. Thanks.
THIS company is a scam! They charged my card $19, and then they charged it again 2 weeks late for $13!
Tip for consumers:
Horrible!!!!
We are sorry for the confusion about our services and related benefits. We aim to give our members a great experience and help them save more while shopping online. For assistance or to learn more about how you can benefit from this membership, reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.
Thank you for your review. Please know that our goal is to give our members a great experience and help them save more while shopping online. For help or to learn more, contact support@joinsmarty.com or call (877) 808-0810. We’re committed to addressing our customers’ concerns and look forward to having the opportunity to assist you.