On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Sling TV Reviews Summary
The company faces significant challenges regarding its reputation and customer service approach, as reflected in numerous customer reviews. Many users express frustration with unexpected charges, difficulties in canceling subscriptions, and inadequate support from customer service, which is often described as unhelpful and frustratingly inaccessible. Additionally, customers frequently report dissatisfaction with the service quality, including poor streaming performance and limited channel availability. While there are occasional mentions of positive experiences, the overwhelming sentiment indicates a lack of trust and reliability, prompting many customers to recommend alternative services.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
If i where you i would not buy from this website.
Asking why?
Bc you can't get a refund if you forget to cancel they will not give you the refund...
I signed on for the free trial, canceled on day one, they took my money anyway! Ace TV is $10/mo and has 5x the content. STAY AWAY FROM SLING TV!
I called their customer service center only a few minutes after being notified that my card was charged, Rep said their policy is that they cannot refund or reverse charges. Customer rep would not let me talk with a supervisor and simply quoted it was company policy. DO NOT DO BUSINESS WITH THIS COMPANY!
Grrrrr... this company does not care one bit about their clients. Cancelled on the 7th day as I wanted to test it out, still got charged the monthly fee. Was going to possibly get about 20-30 accounts for vacation rentals I own but not after dealing with their awful CS. Bad move Sling...
Poor quality, doubles channels on orange and blue and doubles the price, can only watch on one TV not multiply TV's, freezes channel's when watching... no other streaming does. Watch out for the taxes! Tremendous amount of commercials, is this not what pays to watch, but yet they feel like they can charge tremendous amount of money to watch a bunch of crap.
I didn't think you could get much worse than Comcast until I encountered Sling TV. The search field doesn't doesn't locate programming. The subscription upgrades aren't intuitive and their customer service is elusive. This is a service that can only be sustainable in a communist economy but is a distant second to the Yugo. The end.
First of all, its always freezing up, constantly throughout the day, I watch it on multiple devices, iPhone, iPad, roku, firestick. Freezes up on all. And, There is always a commercial, every month, that is friggin loud as hell. How embarrassing! Im tired of dealing with it.
I cancelled my subscription on the 23 I have email confirmation of that. On the 25 charges pop up on my bank I call and get no where. Telling me I restarted services which I didn't. I had to open a fraud case with my bank
I have had constant problems with Sling on both my laptop and smart tv. The app crashes, eternally buffers, won't stay installed, and does not save your place if you need to stop watching mid show. The audio and video will not be synced or the video will freeze all together while the audio continues on. I tried to close the app and restart, but it was so frozen I had to unplug my AppleTV. I'm young and tech savvy, but this service is so poor there's nothing that can make it work properly.
Now, I've tried to cancel my subscription online and, of course, the website is malfunctioning. When I click "cancel subscription" a wordless black box pops up without further instruction or confirmation. I had to chat with a rep to cancel my subscription. It really burns me when a company is so sleazy that they try to trap their customers into autorenewing subscriptions. Stay away!
Sling touts themselves as a great streaming TV service, but they are anything but. The app fails to launch and/or freezes constantly on new Sony Bravia 4K XBR930D TVs. You are told to uninstall/reinstall the app from Google Play. That is their fix.
Local programming is almost nil, and when you sign-up for add-ons like NFL RedZone, you get no local coverage.
DO NOT TAKE THE FREE TRIAL! We were charge for the free trial even when the service was canceled. Rather than refunding or working with us, the C/S agent was argumentative and would not assist. We were forced to open up a case against Sling TV to have the issue resolved. Due to this problem, I can not recommend this service. Not a safe company to do business with.
Service frequently buffers or cuts out. App is slow to load. Often freezes trying to pull up the guide. And we had an unauthorized purchase of a PPV fight made on our account somehow, and despite the fact that we contacted them twice prior to the event, they refused to offer a refund. So if you want a fairly cheap service, you'll get what you pay for, and every now and then you'll pay for stuff you never bought.
I have been lied to on multiple instances from sling tv and their customer service is the worst. They don't have the power to fix anything and essentially tell you "too bad". I bought the AirTV player before I experienced this. Please stay away from this terrible company.
I noticed I was chgd for service after cancelling the free trial. I got on the chat and chatted with a young man. Very helpful and nice. He looked up my acct apologized and my refund was bk on my card within 10min. Never had problems may be just different reps.
I signed up on 9/17 and decided to can cancel on 9/20. Logged into my bank account and notice they have already charged 2 months worth of services. Talk to them to get a refund and they refuse. I disputed with my bank and they are refunding my money but it was such a waste of time and head ache. Stay away from these guys. The 7 days free trial is very misleading.
I tried Sling TV for a month. I called to cancel their service but was charged for another. I called to dispute these charges. They say there's no record of my cancellation and wouldn't refund the charges or transfer me to a supervisor but would put in a cancel services for next billing cycle. I hung up and called again immediately in hopes to talk to someone else. This call was very concerning. They had no record of any of my previous calls or my cancellation. There seems no way out of this company!
Ordered Sling on 9/15. Paid for overnight delivery of the Roku device. 9/19 and still waiting for delivery. Support line hangs up every time. Could only reach them on new order line and they told me that overnight really means 2 or more days, even though that was a lower cost shipping option. Only conclusion is that they stole my money for overnight to pay for longer shipping. Criminal! Crooks!
They say you can have one stream with the orange package, 3 with the blue package and 4 when you get both. But I can not stream even 2 with both packages. The first customer service rep told me because of Disneys contract with them you couldn't watch espn on more than 1 tv. The second rep told me it was because of the orange package. So in short you can not strean 2 at all so I gave up and canceled sling tv and learned a 40.00 lesson. I will never go back to sling tv, once I say I will never return, bet on it. Just ask Verizon if I ever went back. These nodern snake oil sales men need to go.
I don't have issue with customer service... The issue I have is the false advertisment of watching sports. When is Sling.Tv commercials on? During sporting games. What do they advertise? Watching NFL games. That sole purpose of getting sling becuase I have amazon, Netflix, and Hulu and football is the only sport I really watch anyway. Besdes basketball. So I was hoping to be able to watch my football games and cancel my subscription at the end of the season my subscripton won't last that long. If your'e going to advertise football games then make sure you have them for people to watch.
Also was charged $80 for a PPV fight that myself or my husband did not make. I had assumed that my two-year-old son had accidentally made the purchase. However, after reading the previous review, I wonder if sling is engaged in shady business. They would not refund or cancel the charge, even though it was billed yesterday and the fight doesn't take place until tomorrow. I filed a complaint with my credit card company and canceled my service.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more TV Shows Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members