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Slidesai.io has a rating of 2.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases.
This company responds to reviews on average within 2 hours
The two stars are because this company makes tracking and canceling their required subscription nearly impossible. This is an updated review: The transactions come from "paddle.net." If you want to cancel, the receipt tells you to go to paddle.net, but that's just a bot. When you try to use the bot, it says it can't help you close your account. It offers to have the "paddle team contact you," and when they do, they tell you to use the app (there is no app-this is an extension) or go to the chatbot, which is where I started. I spent the time I'll never get back trying to figure out how to cancel and finally found instructions online. It's a difficult process that has to be done as part of creating new slides. That is the only way to access your account, and I never would have found it without help because nowhere in the transaction/purchasing cycle does it provide that information, and there are no links to take you anywhere. You can visit the app site, but there's only a purchase or affiliate option. Advice to this company: Communicate with your purchasers. Provide the correct path, step by step, on how to cancel and provide that information to the darn chatbot at Paddle.
End result: I was able to cancel after finding a way to contact the actual developer. He gave me two months' credit, so I'm upgrading my review to 3 for functionality + customer service.
I hate that pages just make you get their subscription and then when you try to cancel they $#*!ing throw a bot at you. They have charged me now for 1 month extra and I cant cancel. Please help, the chatbot doesnt work and no one answers.
Hi, Julian
So sorry for the inconvenience. We were slow to respond because it was a weekend.
You can cancel the subscription within the app itself.
This guide might help - https://www.slidesai.io/guides/how-to-cancel-my-subscription
Or please leave me an email at support@slidesai.io with your registered email Id. I'll be more than happy to help.
Looking forward to your email.
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Hi, Lane
Anurag here. I'm the solo founder of SlidesAI. I'm deeply sorry for the bad experience.
There's a cancel link under the "Your Account" tab inside the app which you can use to cancel the subscription in a few clicks.
This guide might help
https://www.slidesai.io/guides/how-to-cancel-my-subscription
If you're facing any issues you can reach out to me via the live chat support on our website.
And If you were charged even when you didn't use the product please leave me an email at anurag at slidesai.io or support at slidesai.io and I'll happily refund you.
I never intended to make the cancellation process difficult. I'm a solo person building SlidesAI and this is not how I want the experience of our customers to be.
Right now after the purchase, I don't send any confirmation emails but I think I should start sending those and mention how you can manage your subscription information.
Again, I'm really sorry please shoot me an email and I'll make things right ASAP.