Overview
SKYLUX Travel has a rating of 4.8 stars from 2,553 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 2nd among Travel Agency sites.
Planning a trip to Japan, I was baffled by the lack of information on the airlines I was considering about the seats in business class. It was of critical importance to me to book seats that would lie flat but that information was nowhere to be found on the airline's website! It was such a relief to find Skylux where I was able to get all the information I needed including which airport was the most convenient, which airline had the best reputation for business class travel and how best to plan my US flights to connect with my Japanese flights. I will definitely use SkyLux for all my international flights in the future.
Your company is great and you have hired an excellent representative for your company named Samson. He was very helpful and professional. I am looking forward to doing business in the future because of his actions and knowledge.
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead
Told me to cancel my TAP Portugal ticket and I would get a refund and to buy an Iberia ticket with them. Over three months later and still no refund. The agent (Ricardo) has stated in many emails it had been processed but no refund has come through. I sure they are hoping I will just write it off. Do not deal with this company.
Dear David, we are sorry, but due to the high volume of requests related to COVID-19, there are extended wait times across all Customer Service related issues. To help us to locate your travel request and assist you, please send your Booking Confirmation Number at feedback@skyluxtravel.com. Thank you in advance!
Thank you Lucky, again. You were excellent and went above and beyond the call of duty to help me even when you were home from a hard day of work. Very courteous and prompt in his responses. Definitely will recommend to anyone flying business class. Hope you'll be rewarded for extra work ;)
They are very nice and personable but watch for hidden fees. Their change and cancellation fees are high. Also you have to work through your sales agent typically to change, which can be hit or miss. Lastly, we did not get much of a discount, so in the end we should have booked directly or through one of the larger online agents.
Dear customer, thank you for your feedback. To help address your concern, please send us your ticket/reservation number at feedback@skyluxtravel.com for further investigation.
Sincerely,
SkyLux Travel Team
I have been working with Gomez now for over a year. He is extremely Responsive, and once you tell him the details he has options ready to go almost instantly. Also, he is there for you; he sent a message after 30 minutes and said sorry for the delay; which is no delay to me thats quick, I was helping a client who was stuck at the airport get home. Now that is Quality service you do not see in this day and age. Call Gomez you will not be disappointed.
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
The agent who helped me was extremely patient and courteous. He presented multiple options and eventually found an option that suited my needs. He was also very helpful regarding using airline points to reduce my fare further.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Took care of our needs promptly and efficiently. Pleasant and friendly staff... offered and recommended travel insurance... nice to speak with an actual person and not through texts or email... also prompt response and confirmation was appreciated...
Thanks to harry L I got a great deal. Two flights for the price of one in the airline site. And the outstanding service from reviewing many many flight options, giving constant advising makes the different. Congrats
We are happy that Harry has provided you with such a wonderful experience.
Owen helped us to buy a ticket and worked with us to get at the price we want.
Dear Customer, We appreciate your feedback and are thrilled to hear about the positive experience you had with our team member. Thank you for choosing us, and we look forward to serving you again.
Levi Cavalier was my representative to work and guide me to find the best possible deal that satisfied my travel requirements. He spent endless hours and work with many possibilities and discussed each of them with me until I was convinced that he has put in huge effort and picked the best without any compromise or adjustments that I had to make. He was very knowledgeable, polite, patient and professional in his dealings. I felt that I could not have found anyone better especially when he showed me options to get a discount on my ticket for $1220/-. Thank-you Levi!
Working with Precious was a genuine pleasure. My wife and I have a lengthy travel itinerary taking us around the world and staying in Asia, the Middle East, and Europe before returning to Los Angeles. Precious worked diligently over several days to get us the best fares and to accommodate my wife's desire to make part of her trip in Business class and the rest in Economy. We were in touch over a period of days to make clarifications and itinerary changes. Precious was knowledgeable, very personable, patient and dependable. She provided a wonderful ticket reservation experience. My wife and I travel quite a bit. I have used other agencies for many years to book our flights as I like to talk to a real person when making reservations rather than a website where it is difficult to get anyone on the phone if a problem develops, but my experience with Precious has moved me to make all my future bookings with SkyLux, and hopefully with Precious again.
Dear Allan, Thank you for sharing your positive feedback with us. We are grateful for the opportunity to assist you with your travel needs, and we look forward to continuing to provide excellent service in the future.
After a tiny hiccup with my first agent getting sick and getting help from another (no one's fault, just an unfortunate occurrence) I booked some amazing flights at great prices. I cannot wait and I am so thankful for the amazing service that I received!
Thank you very much for sharing your great experience with us! We highly appreciate your time and cooperation!
SkyLux is an industry consolidator. The staff at SkyLux is always professional, thorough, and friendly. We have purchased tickets for three major international trips in Business Class from them. We have saved thousands of dollars compared to fares on the websites of airlines we've flown.
Mario was extremely helpful and nice. I called, got some options, asked some questions, got wonderful guidance, picked our flights, and done. I compared to other websites and found the same prices. But Mario helped me with things I didn't know, like the seating arrangement on my flights and where it's quieter or more private. I'm very satisfied.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
The booking agent was well informed and quick to reply. He saved me around $800 in air fare, which was great! I would have rated the service 5 star, but it was mostly on-line and via email, which was a bit confusing at times.
We are so grateful for your kind words.We will take everything into consideration to improve our offering!
The responsiveness and service were impeccable. My only criticism is that I wasn't informed prior to going through the payment process of cancellation options and related costs. I would have preferred factoring this in when looking at costs the previous day.
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
I have been using Fergus as my travel agent for the last six years and he has done an excellent job every time.
We appreciate a lot your excellent feedback of our services! Many thanks for cooperating with us!
The agent is a listener and understanding he was good in explanation l
Dear Customer, Your feedback means a lot to us. We’re delighted that our agent exceeded your expectations. Thank you for your trust in our services, and we look forward to working with you again.
My experience was great. And will work again with you.
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your satisfaction is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperating with us!