website thubmnail of Sinks UK
How would you rate Sinks UK?
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GB
1 review
4 helpful votes
Follow Jim C.
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No physical address on website and phone cut off without answering

Goods ordered 3 March 2011, 5 weeks ago. Money instantly taken.

Trading Standards advise; I have asked the retailer to resolve your complaint as a matter of urgency but if you do not hear back I would recommend contacting your credit/debit card company or Consumer Direct on ******* 04 05 06 for further advice.

Avoid!

Date of experience: March 10, 2011
GB
1 review
0 helpful votes
Follow Jemma M.
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Avoid
October 6, 2023

Terrible company. I would say they buy in seconds that are not good enough for other companies.
I wish I had looked into their reviews and company policies first.
Big mistake.
How do you know if a tap works properly without water running through it?
Stupid policy as mine was installed they didn't want to know my problem with the tap.
Now reading other reviews, I do hope other people stay well clear. I lost 100's of pounds and I'm sure people loose a lot more

Date of experience: October 6, 2023
GB
1 review
0 helpful votes
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Total Shambles
December 5, 2019

Needed a sink at quite short notice, so ordered a sink advertised as in stock' and available for next day delivery. 3 days later and after many calls we have no idea where our sink is - but it's not here. Customer service is diabolical, to say uncaring' would be a compliment! Do yourself a favour - avoid Sinks UK at all costs and buy from a legitimate supplier.

Date of experience: December 5, 2019
Switzerland
1 review
0 helpful votes
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Franke Sink
February 5, 2023

The Franke Sink from Sinks.co.uk has a surface that can only be described as "peeling". This happened the day after installation, so Sinks won't take it back and advised contacting Franke. We now believe our sink is not a genuine Franke product. Literally, the sink was installed one day and peeling began the next. Still waiting for service. The company are only interested in your money and have no customer service at all. Photos and proof of purchase are available but would advise NEVER buying from this company.

Date of experience: February 5, 2023
GB
1 review
0 helpful votes
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Avoid!
July 5, 2021

Terrible company. Asked to exchange outside of their returns policy period and despite product being in perfect condition they said there was nothing they could so. They were still selling the product! And I offered to pay all shipping costs. Avoid and take your business elsewhere. Have never had an issue with returns with any of my suppliers before.

Date of experience: July 5, 2021
GB
1 review
1 helpful vote
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Poor quality
December 5, 2020

I recently bought a Franke sink drainer from Sinks UK which has started to go rusty within 2 weeks of using it. I've contacted Sinks UK for a replacement but they have no interest in customer service. I would not recommend this company

Date of experience: December 5, 2020
GB
2 reviews
7 helpful votes
Follow ADR S.
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Having read the reviews, I rang them before placing an order. James answered the phone and said they had recently taken over the site and I could order with him if I wanted to.
Placed order and delivered 3 days later as agreed. Giving a 5 as James was very helpful. Would use again.

Date of experience: October 26, 2011
GB
1 review
1 helpful vote
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Franke sink
January 25, 2022

I purchased a franke sink sometime ago the bowl of the sink went grey they don't want to take my word for it I said send someone out to view it.ah would you believe it they didn't respond to my request. Dont buy from this company it will cost you a sink and labour to get it out when it goes faulty
Don't be fooled by a 50 year warranty.it might as well be a 200 year warranty beware

Date of experience: January 25, 2022
GB
2 reviews
12 helpful votes
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Order £750 worth of goods, they took my money and confirmed they had. Phoned to arrange delivery date of 14/02/2011 in the morning. They never arrived, or phoned. Tried phoning their number on their webiste, it does not exist! Wrote and email to them with ref number etc. Have not come back to me. Can't even get in contact with them to get my money back

Date of experience: February 17, 2011
GB
1 review
0 helpful votes
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Stay away
July 25, 2020

Very poor experience. Delivered the wrong product and customer services unhelpful.
Wasted a lot of my time in addition to being blamed for their mistake.

Date of experience: July 25, 2020
GB
1 review
3 helpful votes
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The sink arrived this morning, thank you for your quick service. All I have to do now is fit the unit!

Date of experience: October 31, 2011
GB
1 review
2 helpful votes
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Good site, great customer service. Ordered a sink on Monday and it was with me on Wednesday! Would definitely use again

Date of experience: November 14, 2011

Overview

Sinks UK has a rating of 2.1 stars from 12 reviews, indicating that most customers are generally dissatisfied with their purchases. Sinks UK ranks 267th among Kitchen sites.

service
4
value
4
shipping
1
returns
2
quality
4