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Sinks UK has a consumer rating of 2.44 stars from 9 reviews indicating that most customers are generally dissatisfied with their purchases. Sinks UK ranks 28th among Kitchen sites.
Good site, great customer service. Ordered a sink on Monday and it was with me on Wednesday! Would definitely use again
Terrible company. Asked to exchange outside of their returns policy period and despite product being in perfect condition they said there was nothing they could so. They were still selling the product! And I offered to pay all shipping costs. Avoid and take your business elsewhere. Have never had an issue with returns with any of my suppliers before.
Good site, great customer service. Ordered a sink on Monday and it was with me on Wednesday! Would definitely use again
The sink arrived this morning, thank you for your quick service. All I have to do now is fit the unit!
Terrible company. Asked to exchange outside of their returns policy period and despite product being in perfect condition they said there was nothing they could so. They were still selling the product! And I offered to pay all shipping costs. Avoid and take your business elsewhere. Have never had an issue with returns with any of my suppliers before.
Needed a sink at quite short notice, so ordered a sink advertised as in stock' and available for next day delivery. 3 days later and after many calls we have no idea where our sink is - but it's not here. Customer service is diabolical, to say uncaring' would be a compliment! Do yourself a favour - avoid Sinks UK at all costs and buy from a legitimate supplier.
Having read the reviews, I rang them before placing an order. James answered the phone and said they had recently taken over the site and I could order with him if I wanted to.
Placed order and delivered 3 days later as agreed. Giving a 5 as James was very helpful. Would use again.
Very poor experience. Delivered the wrong product and customer services unhelpful.
Wasted a lot of my time in addition to being blamed for their mistake.
I recently bought a Franke sink drainer from Sinks UK which has started to go rusty within 2 weeks of using it. I've contacted Sinks UK for a replacement but they have no interest in customer service. I would not recommend this company
No physical address on website and phone cut off without answering
Goods ordered 3 March 2011, 5 weeks ago. Money instantly taken.
Trading Standards advise; I have asked the retailer to resolve your complaint as a matter of urgency but if you do not hear back I would recommend contacting your credit/debit card company or Consumer Direct on 08454 04 05 06 for further advice.
Avoid!
Order £750 worth of goods, they took my money and confirmed they had. Phoned to arrange delivery date of 14/02/2011 in the morning. They never arrived, or phoned. Tried phoning their number on their webiste, it does not exist! Wrote and email to them with ref number etc. Have not come back to me. Can't even get in contact with them to get my money back
