Sierra Pet Meds

Placed order, received email with USPS tracking # on March 7,2017, credit card charged same day. Entered tracking # on March 13,2017 to check on status of the order. Message from USPS same as March 7..."Shipping Label Created" "USPS awaiting item, March 7,2017, 5:22 PM. Today I have made 4 phone calls (each time getting some answer service) and sent 3 emails... NO reply to calls or email. Customer service doesn't exist! National Animal Hospital is a JOKE!

I placed an order with National Animal Hospital at the beginning of March for medication for my dog who is in pain. It's now April and I have not received the medication. My credit card was immediately charged when I placed the order. I've called them everyday this week and 3 times yesterday to inquire. Every time I call, I'm told "ALL representatives are busy" and the call is answered by an answering service. I asked for the name of the answering service and was told I could not know that information. I asked to speak with their supervisor and was told that there was not one. I asked if this animal hospital even really existed and was told they did not know. As soon as the Attorney Generals office in Hawaii opens today, I will be filing a complaint with the Fraud Division and calling my credit card company to cancel payment. BEWARE OF THIS COMPANY! (The only reason I rated them a 1 is because there are no negative numbers offered to choose from.)

I had to go back and forth several times with e-mails to get the order straight. Then I had to resubmit the order to exactly what I wanted. Because I had to resubmit the order I lost out on the fall discount.

I never write reviews but this company was awful. It took over 5 weeks from when they charged my credit card for >$400 of medication for my dogs to the time we recieved it. They did not answer their phone ever except an answering serviceonce or twice and they never once called us back. We got an email saying the drugs had shipped almost right away but the USPS tracking showed they never took possession of the package. Finally, after waiting a couple weeks, then emails and calls, they sent an email saying the drug was on backorder but would be in the next day and sent via priority mail. Nothing happened. More calls and emails, finally got our prescription. I am giving them 2 stars because at least we finally got what we paid for but I will not use them again.

Pet MedsnMore offers quality pet meds & pet products at very affordable prices, plus the meds and other pet products are always sent quickly. The staff is so friendly, and helpful too! However, to stay competitive in regards to total costs, I also check other accredited Pet Meds & Product websites to compare costs, put usually come back to PetMedsnMore, because they will usually match costs, once you give then the competitors website, so they too can make the same comparison. Randy

I was told that you could go online to get a better deal on pet medicine and found that NationaAH.com was very reasonably priced. I ordered my pet's med the first time in May and the shipping that would get it here in a week. I came within a week. I ordered again on 8/25/17 expecting to get it within the same time frame. It is now 10/08. No medication. The disturbing thing is that I emailed back to the sales office after 2 weeks asking when it would come. No response. I emailed again after 3 weeks. No response. I emailed the last time a couple weeks ago. They have not responded to any inquiry I've made.
Then at the time of my first order, I was not asked to create an account that required a user id and password but now I am not allowed to get back on the site without one now.? WTH? I have tried finding the NationalAH site but cannot find the site to even look at. Did they go out of business?
If you manage to find the site, do some research or just save your money and go somewhere else.
The NationalAH I ordered from was supposedly located in Hawaii. When I called my bank, the address showed Delaware and the number is *******303. I'll be calling this number on Monday but have no idea if it is the same company. Something is very rotten here and I'm out nearly $60. My bank is taking this on now.

Nationalah.com is a dishonest company. I placed an order over the phone last month, they billed my credit card that day. After a week and a follow up, they finally sent me a USPS tracking number. After another 4 days of seeing no movement of my package thru the USPS, I followed up again. They still hadn't shipped my package, but assured me it would go out that day, upgraded to express shipping. Three days later, it still hadn't shipped. I requested they cancel my order and refund my credit card. The following day, they notified me that the order was cancelled and a credit had been issued. That was 12 days ago. I checked with my credit card company today and they confirmed that a credit has not been submitted by nationalah.com yet. I won't try to do business with nationalah.com again!

I was a little frazzled when I was looking to place my order and just not up to dealing with the internet so I used the phone. The gal that helped me was so nice, and cheerful and knowledgeable and very willing to answer all the questions I had and helped me make the choices that were best for me without making me feel like I was wasting her time, or slow. My brain was trying to be practical while dealing with very sad news and I honestly felt better after placing my order than I did before I called. My order shipped within hours of my phone call and I HIGHLY recommend this company.