ShutterflyReviews 984

I ordered my wedding album on July 30th and it arrived on September 6th. It took over 5 weeks for my product to arrive! Before this, I called Shutterfly to ask for answers and I was basically told there is no way to track my product internationally and that they are basically washing their hands when it comes to me getting my product. What does this mean? I spent a whole day selecting my pictures, I made sure I paid you and you can't make sure I receive my product? I was offered to re-order my product. Absolutely NO! I do not want MY PERSONAL INFORMATION LOST period! AND I WANT FOR YOU TO STOP TAKING MY MONEY AND PROMISING SOMETHING YOU CAN'T MAKE IT HAPPEN! This is not Canada Post! I am paying ALLOT of money ($568 IN LESS THAN 2 MONTHS, 3 orders) and you are not able to guarantee that I will receive my product?

I made these photo albums as a birthday present for my mother and the blankets as birthday presents as well. I have spent a total of $568.88 US dollars since July 30th, not even 2 months and what have you done with my last two products. Why international clients don't deserve the same amount of respect than US clients? This is NOT a T-SHIRT I am buying, these are products with extreme emotional meaning and you are not caring at all about how a customer can feel when their special item is completely lost and impossible to track.

Order on Shutterfly only at your own risk, if your stuff gets lost, none will respond for it.

Shutterfly come back! Terrible, awful new updated website. My address book is gone, horrible to navigate thru anything especially if in Mozilla where is runs very, very slow. If you download photos to the S/F app, they do not necessarily come up on the website timely. It took me forever to figure out how to order photos. I have been a S/F user for so many years and now I cringe when I have to upload and order photos. Its horrible and I think I need a new server for my photos!

So i ordered a personalized notebook printed My Family Pictures there! First week of august! And shipped around august 9! Estimated delivery 8-25-16
So I think that my item will be delivered that time eventhough The estimated delivery is so long, and now as i remember last week that my order is not yet delivered! I emailed them and they telling me my item is considered "Lost" so what to do! They gonna just re order it again and me to wait for almost a month again? Not anymore it's almost my hubby's bday and that gift is not yet delivered! No need for that! So piss off and super dissapointed with this company! Not ever again!

I have called the company and I have taken their on-line survey, but no response. The new changes to the Shutterfly Site are horrific. I've Ben using Kodak and Shutterfly for 16 years and I am at the end of my rope. I hate everything about it. It is difficult to edit photos and to delete photos and to share photos. I can't even rearrange my photos in my albums. Bring back the old site. The new one is impossible. I have tried getting use to it, but it is too frustrating. Other friends and relatives have given up and gone to another photo site. Ugh!

What has happened to this company?

I used Shutterfly for years, but something has happened within the company and the site. Many changes have been made that either do not work, are not intuitive, or are not properly explained. Who has been authorizing all these changes? Does anyone care?

If you call for help, you will NOT receive any. That is IF you can find time to call when their call center is open, which if you work outside the home - is almost impossible. Last time I called, I was put on hold so long I finally just hung up the phone.

I recently had trouble simply dragging photos to a project, something I had done hundreds of times. I could not even figure out the tutorial video. What?

To say that I am disappointed is an understatement. This used to be such a fun, relaxing, enjoyable experience - NOT SO ANYMORE.

Any suggestions?

I just spoke to a shutterfly supervisor regarding a mug i have ordered.
The mug print was very small and can hardly be seen.
I explained to the supervisor that I was unable to increase the font size on the mug- the website would not allow me to go above font size 14 so I assumed that it was the largest.on another section of the mug I also had to select a font size and I selected the largest- it worked!
It is not the first time I have ordered a mug and have full knowledge on how to edit and increase font size.
Basically, all they offered me was 50% off the same order which would cost me about 20$ (that was the cost of my original order-where is the discount here?).
Finally, I want to say that the representative was unfair and unreasonable.
It was definitely a technical issue and not my mistake!

Went to order my book 12 by 12 hardcover book, at 50 percent off. Apparently if you click on the promotion, then click on the hardcover books, and click for additional information, there is fine print that says that the additional pages that you put into the book are not covered under the sale. The hardcover book, but not the pages in the book (if you add any). I called customer service, talked to a supervisor, and still they were insistent on there sale was advertised properly. Beware of FALSE advertising, and terrible customer service. (Note: I read the fine print all of the time on coupons, ads, etc after working in retail. However, three screens later, is ridiculous! Who would even know what to click on at that point!- If you aren't going to help with the purchase, acknowledging and changing your promotional display would be beneficial!

So I uploaded our high resolution wedding pictures onto one of their Thank you card-layouts. Seems pretty straightforward, right? Unfortunately the printed images came out so blurry you could barely make out our facial features. No way we can send these out. Shutterfly's "customer service" (an automated email for these kinds of concerns) suggested either a gift certificate of $50 (the overall order was over $200) or a refund of 50%, the other 50% are considered a "processing fee". Oh, and obviously I also have to pay for shipping the item back, because without that there is no refund. So I wrote back to complain and received another automated email with the very same wording.
I had seen all these good ratings of Shutterfly, and yes, it's easy to use. Just the quality is terrible and the refund options unacceptable. Never again.

Shutterfly has turned me into the girl who shows up to the party with a big box of nothing. 3 times now I have ordered photo gifts from Shutterfly and paid some ridiculous amount of money to get it shipped GUARANTEED to arrive by a certain day and 3 times now I have called customer service and they tell me, oops, it won't be there in time. This company has great products which is why I gave them 2 stars but if you need your product be a certain date, don't bother with them. One of my orders showed up a week after it was guaranteed to arrive. Terrible service.

Recently Shutterfly did an upgrade of their services and when they did they forgot to transfer all the captions on hundreds of photos taken over the past ten years. Now, I have no way to retrieve information about when and where particular photos were taken and individuals listed. I spent hundreds of hours inputting information on nearly each photo take while on a trip or vacation. All that is now lost. When I asked for help from customer service, the person trying to help me did not have a clue of what I was talking about and then said "well they didn't transfer to the new system!" I am done with Shutterfly and will look for other, better operated and user friendly service. I suggest you do the same.

I spent a great deal of time getting my order together after entering a link on Shutterfly.com that indicated I would receive unlimited free 4x6 prints if I downloaded the app. However, at checkout, I am being charged 0.15 per print, plus shipping. The link to the promotion is still on the website. https://www.shutterfly.com/mobile/ However, apparently this promotion is no longer being honored. Customer service will not honor this promotion in anyway. I have a newborn baby and work full time, so I do not have time to recreate my order on their website, which is the only place they will give credits. I will never order from this Company again.