ShutterflyReviews 984

Ordered Christmas cards. Expected delivery on Nov 9. Today is Nov 13 and still nothing from shutterfly. Searched through my order and the crap shipping company they use posted a note that "apt number is wrong" (I don't live in an apt and nothing about my address looks like an apartment address). Further stated "attempting to contact reciever" not once have I received a phone call or email regarding any problems with the order. Had to search it out myself. Never again will I shop with this company. Too many options out there for them to be this sloppy.

I placed an order, and upon receiving the confirmation email the next day, I realized that I had my things sent to the wrong address. I contacted them immediately that morning via chat and email. I was disconnected 3 times during the chat, and by the time I was able to talk to someone they told me it was too late to cancel my order or to change my address. They said I would need to contact the person at the address i sent it to and have them send it to me. They said they would send me another order when the first order was sent back to them, which means they would make my order twice. As long as the first one was sent back even though all they're going to do was destroy it. So now I'm out $70 and there are 3 Christmas presents my family won't be getting. I will never ever ever order from Shutterfly again. A courtesy order should have been shipped to me, or maybe make it a little easier to change the address the order is being sent to 12 hours after it was placed.

I ordered 7 photos from their website for a project I was working on. Shipping was far to expensive for a flat package shipped standard delivery. After 12 days the envelope arrived and only one photo was worth saving.
They cropped the photos so much that the main subject was cut in half on two and about a quarter of another one was gone from the photo... huh?
Color and clarity were lacking to say the least. I saved one and dropped the rest in the garbage.
Never again!

I have been a long time user of Shutterfly and am not impressed with their photo prints as they always come out dull. However, the kicker has been a recent purchase of a photo book in which I clicked through an online rebate company to Shutterfly and Shutterfly claimed that my "order was credited to another website" but they have a "strict policy of not sharing" their information so that my order was not given the rebate. WHAT A LIE! I was super careful to click through a particular link and did not receive any compensation through a different website. Shutterfly has cheated me and the rebate company out of $30 and I would not have made this purchase if I had known they would lie like this. I write this in warning to others for future experiences. My trust and respect for this company has dropped considerably.

This code for 15 free prints and free shipping was supposed to be good through August 25th. Just tried it and it doesn't work. Over and over again I have wasted time thinking I was going to get a good deal from Shutterfly only to be disappointed. I am done with Shutterfly!

Have used co. A couple times. Last year the photo album was great! We ordered the item, it was produced and shipped in under the time it was estimated. However, this time around we ordered our album over a month ago. It was produced and status of SHIPPED was only converted on the very last day of their ETA and when I inquired, the customer service agent advised that it is only an estimate on arrival and it should take a few more weeks for delivery and should have arrived latest by yesterday. I emailed them again yesterday and they said once it leaves their shop, that it was the responsibility of postal service (which I understand) and asked me if they should re-print and send a new album?

Of course... if it takes over a month to produce and ship a pkg and in their notes they consider it lost, why would you ask the customer if they would like a new album resent?

2 completely different experiences with this co. And 2nd time around has been a lot worst. Hope the new album arrives before another month goes by.

Over the years I have made numerous Shuttefly photos books.
We recently returned from a fabulous vacation, and I spent the day organizing deleting and editing photos before I uploaded.

Once I started to design my book it was an absolute disaster. Photos would reappear on other pages, would disappear completely, causing me to have to reload them again. Site would shut down, and I would lose any unsaved work. I learned quickly to hit the save button after every five minutes and still lost work.

After spending half the day working on a book, with only have four pages done, I gave up. In the past I would've had my book almost completed.

Text box of changed so they are so small you cannot read the text until it has been imported onto the page and you can see mistakes. Then you have to go back to the text box and hopefully see the changes you need to make.

I haven't made a book in about six months, so not sure if this new upgraded program is the problem. I'm using the same computer I had last time. So today I'm going to research other photo book sites and change because I can't waste another half-day for for lousy pages.

I just deleted 10 years of photos and asked to close my account over a $22 shipping refund request. We have spent thousands over the 10 years and a recent order we paid for expedited shipping and UPS would not leave the package without a signature. I realize that this is UPS but Shutterfly employs them to deliver and when you pay extra you expect that the product will be delivered when promised this is on Shutterfly. Change carriers if they cant deliver. Shutterfly lost my business because they do not care about people.