Shopmarketbasket

I've been a customer at MB for years. On occasion I grab some take out food. Most often it's a roasted whole chicken which it awesome. Lately I added their cut up fried 8 piece chicken to my take out until my recent errand. I didn't see any of these pieces on display but one of the employees told me they were being prepared but would be a few minutes. For me this was worth the weight. There was another customer waiting for the 8 piece and we stuck up a conversation about how great these were. Eventually he got his and the employee who had spoken to me told the person who brought out the package for the other customer that I was waiting too. Within a minute, this employee went and put a package together for me. When I got home, the contents of the package were a mess. The skin was separated from the chicken, all the pieces were greasy and the crust hard as a rock. These pieces appeared to be have been kept warm and had been sitting for a very long time. I was so disappointed that I spent $6.99 for greasy, crappy food. The employee was too lazy to make a fresh batch, instead gave me food that had been sitting in grease for a prolonged amount of time. I threw the package away and it will be a long time before I trust getting anything from their kitchen again or specifically from this particular employee. She has poor customer service skills and makes a store like Market Basket look bad for how she handles her job. I would have returned the package to the store but the weather became hazardous and there was no way I could keep something like that in my fridge, so I cut my loses about this but not without warning other customers who read this, to be careful when buying take out foods, not just at Market Basket but everywhere. Customer service is something folks who do this type of work should always remember that this could be them getting something less than desirable, and I bet they too won't like being treated that way.