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ShopAtHome has a rating of 3.6 stars from 186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShopAtHome most frequently mention customer service, and online shopping. ShopAtHome ranks 1st among Restaurant Discounts sites.
No positive highlights yet
I'm happy with the service and a price I paid for my fridge freezer. Delivery on time. Limited communication but my transaction was fine overall.
On 12/9 they had an offer of $100 cash back for subscribing a membership for which I signed up clicking through their link. At one point under my account statement, I can see the activity but it shows $0 pending. After I contacted them, I got some auto reply gibberish and they removed my activity entirely.
I know that cash back checks are mailed out after $20.00 is accumulated. I've had $17.85 sitting in my account for months. This keeps impelling me to spend more just to get my check. Reviews from all the unsatisfied customers (I do mean a lot) has made me uneasy. I placed my last order on 3/26/16 with an amount that will put me over the $20.00 cash back. So for now, I'll just wait and see, then I'll write another review.
I have been with Shop at Home for several years and always thought of them as a great site. This month I have had four large purchases that qualify for the extra $5.00 in rewards and I haven't seen any rewards (regular or extra). I wrote to them and filled out 4 different missing cash forms - no reply. I replied to their standard form and asked questions - I got no reply to that either. It has been days - someone could have at least recognized that I wrote to them. I'm quite disappointed with there site at this point.
Hello Roni, Thanks for the feedback. I do see your 2 inquires made regarding cash back submitted about a week ago and we are working on researching those for you. We know you are excited to receive your Cash Back but please understand that it can take up to 30 days depending on the store and how they report orders to us. Cash back is credited to your account once the store credits your order to ShopAtHome.com. I will have someone from our Customer Service Team reach out to you today. Thanks for shopping with us!
I do manage to get a check every time that one should be cut, however it is usually not for what it should be, It is like playing a crap shoot, in that sometimes you get what you should, and sometimes not. Much like many of the reviews I've read I'd call customer service and also write but to no satisfaction. I found that it is not worth the time and trouble, I guess that as a rule I end up with more than I would have, had I not gone on your site at all. That being said, It still does not say much for your business practices.
Hello Doug, Thanks for the Feedback! If you ever have a question or a concern the quickest way to receive a response is by submitting an inquiry through http://www.shopathome.com/rebateinquiry.aspx and a member from our Customer Service Team will respond within 48 hrs. I could also personally look into your issue if you send me a Private Message here. If you have any other questions please feel free to ask!
Would have given 5 stars but since I have traded 2500 shopgold points for a $ 25 Belk's Gift card THAT NEVER APPEARED, I cannot get any response from ShopAtHome customer service. I am very annoyed with them and Belk's says they cannot help.
Hello Regina, I am showing a member of our Customer Service team has responded to your inquiry. "We apologize, but due to a technical issue, we have had to remove the Belk gift card offer. Therefore, we have restored your 2500 ShopGold rewards." We appreciate your patience and if you have any other questions or concerns feel free to ask. Thanks for shopping with us!
I have received checks from shopathome.com a couple of times in the past. For some reason most recently my account was deactivated without my knowledge and have had $25+ sitting in my account for several months. When I contacted them, I was told how to reactivate my account a couple of weeks ago, but the money is still there and adding up.
Last time I wrote review on Sitejabber about Shopathome. Their customer service has contacted me instantly! Replied to both of my inquiries. One about missing cash back, one about missing check. For the missing cash back they told me that I still have to wait while they do the search. For the missing check, last time They told me that I have to wait until April 20, if not receiving the check that was send in March 30. Today is already April 20, I contacted them again. And No one answer me again! I have been using Shopathome for almost 3 years now, and I had never had problem with receiving check, and whenever I email customer service they always replied me back the second day that I send in request! This is the first time, I had that many problems. I do not know what's going on with shopathome customer representatives! I called the phone of the shopathome that was posted on the sitejabber, and again, no one picked up the phone, even though I have been calling for at least 10 times!
Hello Ning, Thanks for the feedback, Our Customer Service Team is working hard to research every order submitted and this does take time. I will have someone reach out to you today with a status update to your inquiry. We appreciate your patience and thanks for shopping with us!
The pop-up doesn't always come up when on a participating site. I have made purchases that didn't get credited to my account as well. But, when I do get credit for purchases, it does help.
Not always clear about percentage offers. Pays very small payouts.
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At ShopAtHome.com, we want to prevent you from missing out on the bigger picture when you shop: an opportunity to earn Cash Back and additional rewards on the purchases you? ۪re already making. At ShopAtHome.com, we? ۪ve developed a powerful shopping solut...
Hello Michele, Thanks for the review! I know it's exciting when you have accrued enough Cash Back to receive your first check. Please let us know if there is any way we can help. Thanks for shopping with us!