MLB.com Shop has a rating of 1.3 stars from 278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MLB.com Shop most frequently mention customer service, world series, and day shipping problems. MLB.com Shop ranks 60th among Baseball sites.
I ordered a Christmas present for my son and it came broken. I called customer service and had the absolute pleasure of speaking to Cristin. She resolved my issue immediately and had a new product shipped to me quickly. She kept in touch with emails every day until I received my order. She made me feel confident that I would receive my son's Christmas present in time. I will definitely be ordering again!
I bought my sister a Cubs' suitcase in August to thank her for helping me through a difficult time. She used the suitcase for the first time in October, on a trip to Chicago no less. The handle was missing when she picked up the suitcase at the carousel. I chatted with MLB customer service and they said they'd look into it. Then they sent my sister an email stating it's outside of 30 days. 30 days! They refuse to replace the suitcase or even just the handle. Never mind that I had just spent another few hundred dollars at a Cubs' game a week prior. Loyal fan no more! Make it right MLB!
I bought my sister a Cubs' suitcase in August to thank her for helping me through a difficult time. She used the suitcase for the first time in October, on a trip to Chicago no less. The handle was missing when she picked up the suitcase at the carousel. I chatted with MLB customer service and they said they'd look into it. Then they sent my sister an email stating it's outside of 30 days. 30 days! They refuse to replace the suitcase or even just the handle. Never mind that I had just spent another few hundred dollars at a Cubs' game a week prior. Loyal fan no more! Make it right MLB!
Tip for consumers:
They should stand behind their products. A 30-day policy on a suitcase is unacceptable and unreasonable.
Ordered two pairs of shoes. 1st pair is terrible quality and the second never arrived. Spent $200 on $#*!. No customer service, can't even get a refund on an item that never shipped. DO NOT ORDER FROM THEM.
Products used:
Shoes
I tried to cancel an order that I had made the night before. They website wouldn't recognize an order was ever made, and when I called customer service, they informed me I only have 30 minutes to change my mind. She said it was too far along in the processing to cancel it even though it still hasn't been shipped. What a rip-off. Now I will have to pay for shipping twice to receive, then send it back, and wait another month or so to get a refund. I will be blocking my email from this site.
Tip for consumers:
They make it next to impossible to stop a purchase and make returns too expensive.
Products used:
None
After buying the 3rd time and very accurate measurements. I called cust service. Was told my order would be refunded to my cc. And return fee( would be waived. (which is a scam to charge 10 bucks to return). The return process is a joke to say the least. Put on a e-gift card so you have to purchase from their $#*!ty store again. Why would I want to purchase another inaccurate fitting item after it was wrong 3 times. I will never buy here again and will review this sorry company everywhere possible. Stay far away unless u just like having ten bucks taken and wasting time shipping back several times. I don't know how they are in business. Gonna contact the AG about this return process
Tip for consumers:
Return process is a sham
Products used:
Fitted caps
I ordered a Christmas present for my son and it came broken. I called customer service and had the absolute pleasure of speaking to Cristin. She resolved my issue immediately and had a new product shipped to me quickly. She kept in touch with emails every day until I received my order. She made me feel confident that I would receive my son's Christmas present in time. I will definitely be ordering again!
Products used:
Signed baseball
Been giving 3 delivery dates. 10 days is way to long after playing 6 dollars delivery fee. Promises it be here 16th then 17th now 19th
Cristin provided me with excellent customer service. She was able to update the package tracking information with a delivery date. It was delivered that evening. I will continue shopping at MLBshop.com.
Thanks Bruce
Tip for consumers:
Cristin provided me with excellent customer service. She was able to update the package tracking information with a delivery date. It was delivered that evening. I will continue shopping at MLBshop.com.
Thanks Bruce
Products used:
2023 Bowman Chrome Mega Box
Ordered a t- shirt and a jacket from mlb shop and order made it from Las Vegas to Jacksonville where I live, on the way to Jacksonville someone from mlb shop requested for item to be returned to sender... called ups and mlb shop. Both parties denied any wrong doing, upon further research I found out that ups had proof that mlb shop had requested my already purchased items be returned to mlb shop... but no one at mlb wants to be truthful... by far the worst customer service and retail I've ever experienced in my life... still havnt recieved refund either... this was the most unprofessional thing I have ever witnessed in retail... do yourself a favor and shop for your mlb apparel somewhere else other than mlb shop... they do not care about you or your order...
Cristin@ MLBShop was by far the best Customer Service Representative I have ever dealt with. Her patience, thorough understanding of the subject matter and dedication to providing outstanding customer service was the best I have ever encountered. She was 100% solutions driven and super responsive.
She truly embodied the importance of what post-sale service is supposed to be.
Because of her my wife and I will be MLBShop customers for life.
Worst possible experience! My son ordered a Baltimore Orioles sweatshirt. MLB shop sent the wrong size. The return policy stated 30 days. The customer service rep told me the item was not returnable when I stated the exact return policy found on their website. After 20-30 minutes on the phone I was finally told they would send a return label to us by email to return the item. The return order slip never arrived. Now he is stuck with an item that does not fit. NEVER buy from MLB Shop!
Bought two ALCS championship t-shirts. Charged me $30 to be delivered next day. Of course they said there was a problem and couldn't live up to next day delivery. Never offered to refund the money they charged for next day delivery
I sent two items back and only got a refund for one. I called the customer service number 6 times. They answer and never actually say anything. They just hold the phone then hang up on me, every time! And live chat is a bigger waste. It's give u the same answer for every question and helps with absolutely nothing. It's useless. And now I'm out of $114 and a jersey.
Tip for consumers:
Their Customer service is horrible.
Products used:
Jersey and a hat
Cristin is very knowledgeable and provided me with exceptional customer service with my order. She handled my order quickly and made sure I was happy. I enjoyed talking to her and look forward to ordering from MLB.com again. Thanks Cristin!
Ordered a Braves wine glass customized with my name (Deanna) on it and received a dirty, dingy, used glass with the name Jason. Disgusting. When I tried to call, the customer service agent was fumbling stating they were having computer issues... then all of a sudden the call was disconnected. So disgusted with this company. Will never buy anything from here again.
Matthew provided me with excellent customer service! Unfortunately shipping damaged item delivered to me but he handled my issue by arranging replacement quickly and efficiently. Thanks!
Every couple of years I give it a try and it does not take long to realize I have made the same bad choice once more. Bad software that evidently has never been upgraded or even had mlb even try. Bad service? So what the idiots (me) will keep on paying.
Products used:
MLB.TV
Ladies tees are very poor quality. My tee was not attached at the seam. It had holes in the fabric after the first time worn. I purchased two of them and both were poor quality. Customer Service would not send me a return label or replace or give me a credit. They spoke very kindly when I talked to them and said they would and then they never did. After five attempts still no resolution.
Tip for consumers:
Expect poor quality and excellent customer service communications but poor customer service actions. They act like they care. They don’t actually follow through. They keep escalating and nothing happens.
Products used:
Tees
Cristin took perfect care of me and made sure I was happy with my return/replacement. Wish I were treated that way from every other business out there. Thanks again!
I ordered a shirt from here on the 15th and it didn't take my apartment number. After the order was submitted I called and asked them to change it or cancel it and they added it to the order. I was so happy! But after that it took longer than I expected for my package to arrive (I just got it today. 9 days to arrive). My shirt was in a box and not a bag, it was folded neatly and I really like it. Looks better than the picture and fits perfectly.
I bought a low profile red sox hat a few months back. When I opened the package the hat smelled disgusting. I figured it would air out and maybe it was just the packaging. It's stills smells bad enough that I can wear it. Would never recommend purchasing from MLB Shop
Products used:
None
I get all my MLB merchandise here. Hats, starter jackets, jersey's etc. The MLB site is actually surprisingly good and I usually go to it first before checking all the other usual sources for baseball gear.
I ordered a jersey for a gift from MLB. When it arrived, there was some shipping damage. I emailed the customer service department and a new jersey is on it's way! They told me to go ahead and ship back the damaged one when it was convenient. No hassle, just an friendly and responsive customer service department. I wish all online vendors were like this. Good job guys!
If you have any problems at all accessing games on your phone or pad, forget it. Worst tech people I've ever dealt with. They've got your money and they don't care. MLB has a monopoly on these games and they could care less about customer service.
Products used:
Streaming service
In 2 orders I didn't receive 1 that was right. Defective items, and terrible shipping times. MLBshop takes zero responsibility even if it is their website. I won't be buying from them again. 2 days shipping means 3 weeks.
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