My experience was great. It was extremely easy to navigate the site and locate the items I was looking for. Check out was just as easy, received notifications regarding my purchase and shipping. I was very please with my entire experience using Shop.avfc.co.uk
Really hard work same company but online purchases can't be returned and exchanged which I think is not good. Also no cash return refund vouchers only. You make it such a chore people may want a cash refund
From start to finish so simple to navigate through the website. Anyway found what I was searching for and very happy with my purchases. Would normally visit the villa store but decided to shop on line. Very fast delivery and would definitely use again. UTV Highly recommended
Hello Dean, Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. Sincerely, Sam
The villa shop is always busy so lots of people to navigate round. Due to crowds it's difficult to find what you want, too busy to browse on match days.
Check out system is really efficient, even though there is a que, it's well organised and you get through super quick.
Hello Sue! Thank you for your feedback and for choosing us for your sports gear needs. Your feedback motivates us to keep raising the bar and improving the shopping experience we offer. Thanks again, Courtney
Unable to purchase tickets in family zone as the site didn't think I was eligible. Already been to three games this season, appears there was a glitch in the system. But that doesn't make the family tickets available sadly. Not ideal for a 6 year old.
Despite the faulty lettering on the shirt (definitely not good!), I fully understand the dilemma re exchange (because it was a birthday present for an up-coming birthday, by the time the gift was given and worn, and the fault noted - it was beyond the 90 day return limit). The guy on the phone recognised that there was a fault - clearly seen from the photographs but was apologetic that he couldn't exchange. He went away to see what could be done then phoned back to offer a very good discount on my next order. This was acceptable to me given the delay in reporting the fault. Here's hoping for better quality clothing from my next order!
Hello Clare! Thank you so much for your kind words. We are so happy to hear our customer support team was able to work with you to get a resolution, and we can’t wait to welcome you back for another shopping experience with us! If there is anything we can do to assist you further, please let us know. Thanks again. Courtney
Was a quick and easy process no issues at all when buying online.
Delivery didn't take long at all was always kept in the loop when it sent and how long until it arrived
Hello Christie,
Thank you so much for the great review! We love to hear that the process was simple, and we love to hear the delivery didn't take long! Thanks again, Shane
Bought the new football shirt for my husband for his birthday. It was well packaged and arrived quickly. My husband was really pleased when he opened his present.
Hello Madaleine! Thank you for taking a moment to provide positive feedback. We are very grateful that your gift arrived swiftly, and we hope that you continue to choose us for your sports gear needs! Thank you, Courtney
Brilliant.Love the colors,the name,the badge and the prompt response of the item was very good service,difficult to get a match day ticket these days though because of the changes and us living in Aberdeen,but thats ok and understandable,up the VILLA.
Hello Raymond, Thank you for taking a moment to share your positive feedback. Our main goal is to ensure we are providing the best service possible. Our team sincerely appreciates your gratitude and loves to hear from you. Please do not hesitate to contact our team if we can be of any further assistance. -Madison
Very poor.
The order never arrived and despite emails to progress the matter neither the goods nor refund were forthcoming. I will not be placing any further orders.
I had an issue with a purchase, Nigel in customer support quickly sorted everything out for me, I look forward to shopping with the villa store again. Thank you UTV!
What can i say other than i ordered a couple of things. I live in Germany so it takes a bit longer to get here, but other than that everything is just great. UTV
Hello Mark, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Sincerely, Sam
Painless shipping experience goods from arrived in the USA quickly and in good condition! I'd recommend using the villa store
"Thank you for choosing the Villa Store! We're delighted to hear about your smooth shipping experience and that your items arrived swiftly and in great shape. Recommendations like yours mean a lot to us, and we're thrilled that you'd recommend us to others. We're here whenever you need us, and we appreciate your support."Thank you, Noah.
It took a while to arrived to my country, Mexico, but it did in perfect conditions. I'm glad I bought it because it is very warm and beautiful designed, I'm very satisfied :)
Hello Oscar, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to spread the word about us. We’re here for you anytime. Sincerely, Sam
The item arrived and was as shown in the photograph, it was well packaged and arrived on time. No complaints and I would purchase from this seller again.
Hello Mandy, Thank you for taking a few moments to provide your gleaming review. We appreciate hearing from you and are delighted to know you had a positive experience. If our team can be of any assistance, please do not hesitate to reach out. -Madison
Ordered a jersey for my friends bday, it was here well before they said it would be and he loved the jersey,
100% so friendly and helpful customer sevice. My order was misdirected and when it did arrived an item was damaged. Rang customer services and absolutely brilliant help me out. UTV
Hello Katrina! Thank you for your feedback and for choosing us for your sports gear needs. We are happy to hear your experience with our customer support was satisfactory. Your feedback motivates us to keep raising the bar to provide excellent customer service! Thanks again, Courtney
Perfection! On time delivery! Quality! Christmas Gifts for a Family of Yanks who are avid Villa Supporters.
Hi Charles. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business, and we look forward to the opportunity to serve you again soon. Sincerely, Morgan
As always I am very happy with my experience. I have purchased from the Aston Villa store many times now and find the service above and beyond experiences I have had elsewhere, Up The Villa.
Hello Hamish! Thank you so much for the 5-star review! We are happy that shopping with us was an excellent experience! We look forward to keeping you game-ready! Thank you, Courtney
Great site to buy from. I have used this site many times to buy items for my husband.
Goods are good quality and delivery is always very quick.
Maureen, thank you so much for the amazing feedback and for letting us know! We hope to keep you and your husband game-ready. Sincerely, Morgan
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Hello William! Thank you so much for this great 5-star review! We are so happy to hear that ordering with us was trouble-free from start to finish! Your satisfaction is crucial, and we look forward to welcoming you back so you are always ready to support your team! Thanks again, Courtney