1stClassMedical

I bought a oxygen concentrator from them and it was still under warranty. They charged to send it in. They charge for returning too. They have had it since may 5th and not a word from them. I called 10 times and never received a response from them on the status of my repair. Stay away from this company. Their service is horrible and you will save some heart ache in the future. Buyer beware!

My mother has COPD and purchased the rhythm healthcare p2 oxygen concentrator. After 7 months of use it is making terrible noises and has an alarm that will not stop. The alarm warning states that O2 is less than 87%. After contacting 1st class medical; they informed me that the concentrator was under warranty & it would take 4-6 weeks to repair. In the meantime we can rent a loaner for $390. My mother is still making payments on the P2 and is on Medicare/social security. How do you expect for her to pay for this as well. Why should she have to rent a unit while still paying for the original one. Plus it's under warranty!

I purchased my POC from 1st medical and was very satisfied with the process. But less than12 months later I had an issue with it. I called the manufacturer and they told me to deal with who I bought it from. 1 st class medical. I called them on 3 separate occasions and was told someone would get back with me. Still waiting.
I called the manufacturer back and they have been very helpful and prompt trying to get my POC sent back and serviced. 1 st class medical was great through the selling process but now that I need service, I can't get any from them.

If you're buying an Inogen then buy directly from Inogen. If you're buying a Caire then buy from The Oxygen Concentrator Store (that is where Caire, Inc. directs its customers). Do not buy from 1st Class Medical. The first machine they sent me was dirty and the motor stopped working and the alarm went off within the first 1/2 hour. Sent that back. The replacement machine worked, but they did not fulfill the purchase of the external charger plus neither the carrying case nor backpack fit the machine, all of which I needed to travel. Had to return machine, but they kept $90 in shipping fees for the first broken machine, $90 for the return of the unfulfilled 2nd machine and an additional $99 restocking fee. All which had never been disclosed until after the fact. Also beware that they said that the first machine worked after I sent it back so I am sure that some poor customer was sent a defective machine. And all of us with breathing issues know the danger in that. Run!

I have nothing but good things to say about this company. I bought a battery powered oxygen concentrator and when I told them what other company's prices were, the knowledge woman helping me was able to not just meet but offer a cheaper rate by $600. I was blown away by how affordable it was. The customer service agent said they believed in making this piece of equipment accessible and affordable by most people and they did just that. I just as on the fence about it because it is a big investment but ai absolutely love the concentrator. It's allowing me to be more active and get out if the house more. I'd highly recommend this company. I ordered the concentrator in the afternoon and ai received it in 2 days which I feel was fast shipping. They're product is made in the USA and serviced in the USA. It came with a 30 day trial period and then a full 3 year warranty. This has opened the door to more independence for me. I'm in my 30's and ai was really missing out on life with my friends. I'm so grateful that I had fabulous experience and ability to make this dream come true because I've been wanting one for at least 5 years if not longer. I'd highly recommend this company to anyone needing a piece of durable medical equipment.

They have different companies every time I called a different company I was under cut one person offered me one price and then I called another company do you want from me another price and I found out they were under the same company and also the previous owner also was behind bars and now he runs his business what a scam