The company has garnered a predominantly negative reputation, characterized by significant customer dissatisfaction. Common complaints include delays in delivery, receiving incorrect or substandard products, and a lack of responsive customer service. Many customers report frustration with the return process, particularly concerning the requirement to cover return shipping costs for items that were not as advertised. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating systemic issues in product fulfillment and customer support that could undermine trust and repeat business. Overall, the sentiment reflects a perception of the company as unreliable and potentially fraudulent.
This summary is generated by AI, based on text from customer reviews
Never send my pqt. Its no real store. Soy de puerto rico y nunca me llegó mi pedido. Solo mienten. Gracias.
Placed an order at the beginning of June and have heard nothing from them since. When I enter the tracking number its showing that its unavailable. Do not order from this company!
I been contacting PayPal can't get Thur I never responded nothing neither the order or my refund I tried emailing them it's been 2 months they r scammers I want my money back
Ordered fleece lined leggings and got a piece of thin crap material no fleece on it, they refused to send me my money back and demanded me to ship them back to them. I ordered from them once before and got a nice pair fleece lined leggings so I ordered again and received crappy wanna bes. I sent them these photos comparing the original to the ones they just sent me and they said they are not defective. THere is no fleece lining in those pants what so ever if you look at the other pair of pants and their thickness its clear as day these are two different pairs. I'm still trying to get my money back without paying out of pocket. Their email is from dearsnowdrop which is weird and on paypal they are listed as She Swish Limited and there payment on paypal shows as Paypal smileyhomey
My order was incomplete! I ordered the Lashe magnetic applicator with lashes, only the applicator was sent. No lashes. This company is horrible, can't get any e-mail to them either. Brilliaire and SmileyHomey can't be trusted. I wish I has checked the reviews before ordering from these companies. Paid with PayPal, too much hassle to get my money back.
First time i ordered eyeshadow which was ok but not as advertised. Ordered again b4 1st order came for 100 pool tablets have not yet got since 6/2020
Ordered an item in May. Constantly contacting them to send my order, no replies. I literally gave up and told myself I would just eat the $35 and give them a horrible review. I just saw this morning in my email that they refunded me $5 of the $35 total... What the hell!? Beware, it's a grange company and I learned the hard way. I wish you had an option to give a company a minus zero rating.
Ordered some items from here in June reported them to PayPal as soon as I put my complaint they sent me a tracking number saying its a state over. Never received a confirmation number or tracking number until I contacted PayPal.
Finally received my order after 4 months! Since I went through Paypay I contacted them and they were the
Ones that were able to get my products to me. I ordered nail dips and what I received were tiny little bottles
Of the nail powder and small bottles of activator that have a few drops of liquid in them. Total scam company!
If I could give 0 stars I would.
Items took over a month to get here. I ordered 1 size larger (according to their chart) just to be safe but they are still way to small! No response when trying to return.
It took forever (more than 2 months) to get the skorts. I got no response from customer service when I inquired. And the merchandise is junk. Very cheap! Color is not as pictured, poor quality material, and looks like it will fall apart after one washing. No way to return. Don't buy from the company! You are throwing your money away!
They won't even reply to me! They never sent me what I ordered and PayPal paid them! So I received nothing from either company!
DO NOT BUY FROM THIS WEBSITE I PLACE AN ORDER IN APRIL 2020 TODAY JULY 4 I'm still WAITING AND REQUESTING REFUND HAVE NOT RECEIVED ANYTHING. I wish I could give cero stars
Never order in this site! I received one month later my order broken. Paid Price very costly For nothing. I won't give even one star!
I ordered a package back on April 21 hoping to get it by the end of May at the latest, but no it is 8/3 and my package still hasn't shown up. I'm just pissed off at this point. This company needs to be shut down permanently. I have had better success through wish.com and that only takes about 21 days or less from order date to arrival date. I just want a refund at this point, but people have said to just go through the card company or bank just to get one.
An invalid tracking number, several emails w no response, an attempt at refund via PayPal and my order shipped three days later. Peel mask great, customer service not so much.
I ordered the nail tips had to file a complaint with PayPal because I had not received the item. It finally came and no instructions ore anything. This stuff is crap! No glue or anything
Paid 16.00
I paid through PayPal and it's been 3 months and still no product has been delivered. PayPal isn't helping because it was shipped. Don't buy anything from this company
I ordered my things in June and it said it shipped, 3 weeks later no product and when I went to the site to track, I had no item. I disputed with PayPal, they said to email seller, I did twice in 10 days with no response. Finally I expedited it to PayPal and a week later, I recieved my item. I'm so glad they go thru PayPal because at least they will give you a refund. I do not advise anyone to order from this site.