I thought my order was being put together about 4 times now still waiting 2 weeks later and not a thing is it just me or what? I ordered from another site yesterday it's already here. I'm confused and getting tired of chasing people to see what's happening at this point it's a $411 loss I guess thanks! Never had any issues all year until lately I hope I get my order someday... or even my money back would be great!
I'm a Long time customer who spends thousands here but after my electronic information is submitted by the shipper nothing happens in the tracking. If you fix this soon I'll give you more than 1 star. I've only had problems with this company and no others.
I've ordered from here several times. Never had an issue in the past. But with my last order, I've been very disappointed as it took no time for them to except my payment and I still have not received a tracking number or any kind of notification that my order has been sent for almost a week now. Starting to think with other reviews I've seen posted that I have been ripped off. Don't order from here
Ordered on December 30 2019 and paid same date, e-transfer was accepted right away and order confirmed as an express post. Now January 8th 2020 and nothing, tracking number given does not track just shows shipping label printed. I have ordered from here in the past and shipping has always been slow but prices were good but not anymore, prices are to high compared to other sites and shipping is worse. Will not order from here again.
This is my second time ordering. First time came no issue. Second time, received order but it was wrong. Sent an email, they are responded right away and said they would send out the right product and I can keep the wrong one. So happy :)
My order came in incorrect and I emailed several times in an attempt to rectify the order or get a refund. Initially they responded to my emails, but have since stopped. Very disappointing as I am a long time customer and in the past received great service.
I always experience the best from shatter doctor. I have never ever had an issue with an order. Packages arrive on time always. Shatter and distillate are great and always consistent. They have great customer service. And I will always go through them for my order.
Fast. Exactly what they say. First timer. Great selection of options. Site is well laid out emails come to you with step by step updates even up to the postal officer dropping it off quality of product was top shelf.
You have a long time valued customer that will be repeatedly returning for more product to come as this is saving me so much time and hassle with local distributors and putting a little cash back in my pocket
Didn't get what I ordered the first time but replacements were alright and we got a few treats as an apology. Way better than I can day for some companies! Love they take an e transfer other places we had a lot more procedure to get credits on an account overall great job
Ordered and 3 days later I got my order. Product was good as expected or even exceeded my expectations. Only thing I don't like is that a lot of items are sold out, but sales are awesome though keep up the good work!
Mix up at the post office made us think product was not shipped but it was. Received today and already in love! Excellent quality and customer service was extremely top notch. She was not even home and was still replying to me. Thank you a million times over will surely be ordering again asap.
Great product, excellent and cooperative customer service makes this an easy to return to company. When other places could charge you double, they sell you double and all of their products have been beyond expectations and considering local competition it's no question, I'm coming back.
I am some what upset with the customer service right now. I was fully understandable with the incident that occurred regarding my package they kept in contact but since the initial contact no one will email me back regarding where my new package is or when it is being shipped or anything. I have tried multiple attempts and my boyfriend and I have never had trouble like this but right now I feel like going somewhere else as it's past a week n a bit since I ordered n still nothing! I paid a lot of money over 300 with no explanation.
I was happy with the easy ordering, but I paid for delivery for 1-3 business days to be delivered to a family's address, and the product is still not at its defined destination in that time allotment, which makes me weary. I don't know that I'd order again, now knowing it won't get there in the promised time.
SUPER fast shipping. Best service I've received online for ANY product. Purchased Wednesday night close to midnight. Told it would ship Friday because Canada Post doesn't come my way on Friday (fair enough - nice to see they have product quality in mind).
Anyway, product was shipped first thing Thursday morning, and arrived on the other side of the province in Friday afternoon. Product well packaged for protection, and exactly as advertised.
Will be a repeat customer for sure!
Product and service was great. Ordered some stoneman concentrate of assorted mix, easy navigation and checkout throughout the site and ordering process as well as payment setup. Look forward to future business.
There isn't any answer to the emails you send at all. The product is amazing I've been using them for 2 years now no issues except the totals for the super packs and the 110$ ounce are always a guessing game.
Good experience, They could do a better job of explaining the shipping as I never received a tracking # on email notification it had shipped. Stated on site 1-3 days but was actually 4. No big deal. Was expecting the delivery by courier but was actually the regular post delivery... which is a good thing. Issue with quantity/substitution on one product but was replaced with equal or better product. Like that payment thru E-transfer
Waited months for a pen I ordered and it fell through the cracks. Last week I contacted SD and they corrected the mistake and gave me free goods that was really above and beyond.
Thank you for making things more than right...
Rob
Answer: It's legit, but they've fucked up my last two orders and now I'm chasing them again to either send my order or give me back my money... but they haven't responded to my email
Answer: They don't list a phone number on their site. They've fucked up my order again and I emailed them a full two business days ago... still haven't received a reply
Cbdhealing.myshopify has a rating of 3.7 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cbdhealing.myshopify most frequently mention customer service, good quality and business days. Cbdhealing.myshopify ranks 257th among Alternative Medicine sites.
Hey Josh, I just sent you a private PM but you were not blocked. Facebook put our page in Facebook Jail so no one can see it and no one can reach out to us on messenger. We are so sorry for the inconvenience but trying to find a way around it:(
If anyone has any questions, email us at shatterdoctor@gmail.com