Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Excellent customer service maybe even better than that and great products 100 % satisfied and will order again.
Items I ordered were exactly as stated and arrived quickly. It was a terrific experience.
Glad that you loved them, Elise. We're always here to help, if you need. Just send us a DM through this link. http://m.me/shapermint
Products are great quality but the sizing is off. The lovely ladies in your pics are not fitting as comfortable as they look in your 3x.
Let's help you get the best fit, Joann! Exchange is definitely on us! Just send us a DM with your order details here: http://m.me/shapermint. :)
Very happy with my purchase.
Bra's are very comfortable. I will be letting friends know.
I'm very happy and comfortable.
You have no idea how you made us so happy, Susie. We're just a DM away if you need help. http://m.me/shapermint
AWESOME! I will continue ordering from this company for the rest of my life! I finally found bras that fit! Thank you!
Yeeee! :) That means so much to us, Kathy! Thank you for the love!
I am still waiting for my exchange. My customer sevcie made it very easy and pleasant
The pleasure is ours, Yael. DM us your order info through this link. http://m.me/shapermint We'll check the status of your exchange request, pretty.
I purchased my Shapermint tank tops after seeing how many woman were using them and the success they had wearing them: feeling more confident with what they were wearing. I love the feel of them and how they keep everything smoothed out. I would definately recommend them to anyone looking to smooth our belly rolls or back rolls. Lol
I plan to purchase more soon!
You have no idea how you made us to happy, Stephanee. Always remember that we're just a DM away if you need help. http://m.me/shapermint
Very comfortable on. Do use the extender hoping to not stretch out of shape. Wondering how the non- adjustable straps will work in the future. If all stays as is this will be a keeper and more will be ordered in the future.
Yasss, Kathryn. Lovely to know that. Keep us posted, pretty. We're just a DM away. http://m.me/shapermint :)
Very comfortable and works great! I feel that it holds me in and smooths out my back and mid section. It allows me to feel confident in all of my clothes.
Lovely to hear about that confident and awesome experience, Liza. We're just a DM away if you need help, pretty. http://m.me/shapermint :)
Both pieces fit wonderful and stay in place. L love the sale prices for the items
Because we love you too, Deborah! :) We're just a DM away if you need help, pretty. http://m.me/shapermint Stay gorgeous!
My Shapermint customer service was one of the most positive online consumer experiences, even though there were shipping challenges and a fit issue. Friendly and fast when questions were asked and I am thrilled with the end result. Thanks!
Awwww.It's always our goal to provide a world-class customer experience, Astri. We're just a DM away if you need help, pretty. http://m.me/shapermint Stay awesome! :)
Ordered 2 camis and 2 bras. Received the bras but never received the camis. Got an email saying they were out but if I would like a different color or a refund. I requested refund. Didnt get it. Got on chat with someone. I decided to not get refund and try again for the camis since I already paid and wanted to try them out. The customer service rep "processed my request." Never got an email confirming or anything. After a few days I requested a refund again. Never got confirmation. Then I requested ANOTHER time for a refund and got confirmation right away. Moral of the story, wait for your confirmation before stepping away from chat. I did however save every conversation with chat. Just never received my missing items and it was a hassle to get a refund. I do however like the bras but they seem like regular, nothing special. Overpriced and will not be buying anymore.
So sorry to hear about your disappointment, MB. Allow us to make it up to you. Please send us a DM with your order details so we can quickly sort things out. Here's the link: http://m.me/shapermint. We'll be waitinggg!
I ordered 2 different styles. The ones without the claps are smaller but still ok. Once drief they are much smaller.
Don't worry, Alta. We can have it exchanged for FREE, if you need a different size. Just send us a DM with your order info through this link. http://m.me/shapermint We'll have it fixed for you. :)
Fit well. I considered purchasing the tank top as well in a few colours
Lovely to know that, Kathy. Always remember that we're just a DM away if you have further questions. http://m.me/shapermint Stay awesome! :)
Amazing customer service. Bra fits like a glove. So soft. Easy online shopping. The price is pretty good as well. Highly recommend Shapermimt.
Thank you so much for the love, Amanda! Slide us a DM through this link http://m.me/shapermint if you have further questions, pretty. Stay awesome! :)
These Shapermint leggings fit and feel amazing. They support, move, and do not sag. Truth in what they say in adds so I will purchase more of Shapermint items!
WOW! You have no idea how you made so happy, Denise! Always remember that we're just a DM away if you need further help, pretty. http://m.me/shapermint :)
Has a little trouble with sizes, but the return/exchange policy is great. So far the bras are comfortable and wearing well, so I am happy
Yeeeee! Lovely to hear that, Lori. We're just a DM away if you need help, okay? http://m.me/shapermint :)
Reviewed my first purchase, and because I wasn't 100% satisfied, this wonderful company immediately reached out to make it right. The second was perfect for me! You just don't find great customer service like this anymore!
The pleasure is ours, Kelyn. We're just a DM away if you need help, pretty! http://m.me/shapermint :)
The newest one that I received is a bigger size and it fits me better, but I still have a problem with it rolling up under my boobs. It must just be my body shape.
Buying shapewear can be really tricky as we, women have different shapes and sizes, Margaret. If you need help with your purchase, just send us a message here: http://m.me/shapermint.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Underwear Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the love, Lisa. We're just here through this link http://m.me/shapermint if you need help.