Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
After dozens of emails and phone calls I still have not gotten my bra. Its been a month!
I bought 2 bras from Shapermint and thought I had ordered the previous order of them but when I received them they were not the ones I wanted. I called and said I would like to exchange them for the ones I got last time and they said no problem. They said they would put them in the mail for me and I was preparing to send back the other two when they wrote me and told me that instead of sending the other two back to give them to someone that might like them. I gave them to my sister in law and her daughter and they just loved them so much that they ordered more two days later and were so happy I gave them to them. They said they were the most comfortable bras they ever wore. So I gave Shapermint two more customers as they were so nice to me, Thank you Shaperming!
It is great on every way, it does not bind you, it doesn't slip down. I really love it.
I love the way they feel, I just need a smaller size.
I had to purchase a Shapewear for my upcoming wedding. I was surprised how easy it slipped on. I'm pretty sure this will not be my only purchase.
I purchased the high waist briefs. The product is absolutely fabulous. Plus, the sizes are true to form. I would recommend this product all day. And I will be purchasing more.
Ive purchased a few different shapermint products and have been very happy with the function and comfort of the product and customer service had been great. Most of the things I've purchased have lasted, however the high waisted tights ripped in the seam after 3 wears! Hopefully it was just a faulty product.
Oh, well don't worry, Andrea. Send us a DM on Facebook with your order details, and one of our fit experts will help you get a new one for free! Hope to hear from you soon.
Beyond my expectations during the return/exchange process. They really mean it when they say they want you to be happy.
I bought the medium size shapermint, but was not supporting. I ordered the small and am very pleased with the results.
I can truly say that I am in love, not only do I look like I dropped bunch of weight but they fit perfectly and are comfortable. I absolutely recommend it. Regardless of what you're doing at work, while working out. They stay in place at all time...
I really like the leggings but they dont fit me well. I got 3 different sizes. 2x, 3x, and 4x. Well the 4 x is huge. The 3x fits but it slides down and is baggy at the lower legs and the 2x I cant get them up period.
My only issue is that the straps are too long so every bra I buy I need to cut these and adjust. It would be better if they came with adjustable straps to avoid doing this. Two of my friends have also purchased these bras on my recommendation although I also have needed to adjust their straps. This is why I have given 4 stars rather than 5.
I've recently lost 30 pounds and have some extra skin now. I ordered the smallest size and it could be a little tighter. Mostly I'm happy with the product.
These are brilliant, I love the fact that 3ven though I am tall 5'10" they still sit up to under my bra and don't roll down!
The only complaint I had was that I needed to exchange a number of times before I finally found the right fit. Other than that everything was great. Customer care was super awesome with the exchange process and helped me until I was happy with the product.
Not completely satisfied with the fit, rolls down slightly
I am VERY disappointed with my purchase of two pairs of shorts. They roll down my waist and are very uncomfortable. Won't be recommending you to anybody.
Never asked for it. Never approved this ad. Disrupted my activity.
Sorry about that, Vicki. Simply unfollow our FB page if you don't want to see any of our ads. Thank you and have an awesome day!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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Hey there, Terese. Our Customer Care team created a replacement order last January 28th and according to our records, it was delivered on February 1st. Send us a DM on Facebook so we can provide you the tracking details. Hope to hear from you soon.