business logo of Shapellx

ShapellxReviews 11,403

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
How would you rate Shapellx?
grey star
grey star
grey star
grey star
grey star

Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,554
value
44
shipping
47
quality
3,454
This company responds to reviews on average within 1 day

Instant Feedback

27,219 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Diane S.
Unfollow Diane S.
Share Review
Report Review

I am having a terrible time attempting to return a bra that I did not order and if I had it wouldn't been ordered 2 sizes too small! I've contacted customer service and got this link to confirm I received my order. DUH? I wouldn't be trying to return if I hadn't!?! Please advise how I can return. I am disappointed as my previous orders were proper.

Date of experience: November 3, 2025
Maryland
1 review
0 helpful votes
Follow Ciara W.
Unfollow Ciara W.
Share Review
Report Review

The reviews did not lie!
November 15, 2025

Delivery was sort of slow but that doesn't matter because when I pulled this shapewear on it had me completely flat and smooth in my belly. I love the gusset for easy access when I needed to use the restroom. I will certainly be purchasing more!

Date of experience: November 5, 2025
Georgia
1 review
0 helpful votes
Follow Leveka H.
Unfollow Leveka H.
Share Review
Report Review

Nice shapewear
November 15, 2025
Updated review

The overall concept of the shapewear was brilliant. It is made well and takes some serious getting into. The compression however isn't what I thought it would be. It made my stomach look bigger and the black pair actually came with a hole already in it. But nothing to send back since no one would see it anyway. But the conscience of not wearing a bra, shape wear plus stockings and convert to an all in one is worth it. So go out and buy if for no other reason than that.

Date of experience: November 5, 2025

Nice quality products
October 21, 2025
Previous review

Shipping was fast and the products are just as described

Date of experience: October 11, 2025
Maryland
1 review
0 helpful votes
Follow Lakesha C.
Unfollow Lakesha C.
Share Review
Report Review

I am very please with the material. It's very easy to get on and it feels great. However, I wish it could suck in my stomach a lot more like the girls who is advertising the shape wear. I also wish I had got the one without the shorts. I have a dress that I want to wear and the shorts are showing. But I am please with it overall.

Date of experience: November 5, 2025
Connecticut
1 review
0 helpful votes
Follow Niccole S.
Unfollow Niccole S.
Share Review
Report Review

Quality Product
November 15, 2025

I got a waist trainer, the sizes were kind of confusing for USA. The measurement directions were helpful though. I was able to choose the right size for me after getting the tape measure out.

Date of experience: November 5, 2025
New York
1 review
0 helpful votes
Follow Alisa O.
Unfollow Alisa O.
Share Review
Report Review

It took almost a month to get a refund. I had to send an email asking about it before it could be issued. I was not pleased with that.

Date of experience: November 5, 2025
Maryland
1 review
0 helpful votes
Follow Marly J.
Unfollow Marly J.
Share Review
Report Review

Don't like the symbole
November 15, 2025

I saw it on Instagram, I needed something that can help me with my belly. I never realized that the symbole was a snake. I am very desappointed. I don't know where your inspiration come from but to me it's questionable?
It looks like you have something orgy.Unfortunately, I waste my money by buying that evil thing.

Date of experience: November 5, 2025
New York
1 review
0 helpful votes
Follow Amonni C.
Unfollow Amonni C.
Share Review
Report Review

Shaper to Snug
November 15, 2025

I've purchased several shapers, including the one just recently purchased and once again, it was very uncomfortable in the thigh area. So, I no longer use it after wearing it twice and had to go back to my old shaper. However, the buying experience was a good one.

Date of experience: November 5, 2025
Texas
1 review
0 helpful votes
Follow Aly D.
Unfollow Aly D.
Share Review
Report Review

I have purchased many different styles of shape wear from them and I love every single one. On my most recent order there was an issue with a zipper. The customer service team was prompt and professional with helping me resolve my issue.

Date of experience: November 5, 2025
Tennessee
1 review
0 helpful votes
Follow Robbin S.
Unfollow Robbin S.
Share Review
Report Review

I enjoy purchasing from this company!
November 15, 2025

Please, buy form this company. You will not be disappointed. They have great products with amazing customer service. I'll in sales myself and that is something I observe everywhere I go. Customer service is important in this industry.

Date of experience: November 5, 2025
Georgia
1 review
0 helpful votes
Follow Amanda F.
Unfollow Amanda F.
Share Review
Report Review

The size I ordered was my size but when I received my order it was too small I couldn't put it on or exchange it I washed money and had to give it away because it's made to where you can't get intouch with anyone. And that's not fair I wasn't going to ever order from this company but I see something I want to try...

Date of experience: November 5, 2025
New Jersey
1 review
0 helpful votes
Follow Nicole B.
Unfollow Nicole B.
Share Review
Report Review

Replacement order
November 15, 2025

I wanted to do an exchange because the garment was too small. I request requested an exchange or refund. I received another garment however it was the exact same side so at this point I'm just gonna keep it and pray that when II wanted to do an exchange because the garment was too small. I request requested a exchange or refund. I received another garment however it was the exact same side so at this point I'm just gonna keep it and pray that when I lose weight I'll be able to get into it.

Date of experience: November 5, 2025
Virginia
1 review
0 helpful votes
Follow Blanca R.
Unfollow Blanca R.
Share Review
Report Review

Smooth operator
November 15, 2025

The garment was well made. My only complaint is the stichings was raised enough to be seen through light outfits. If they can smooth that out it would be perfect!

Date of experience: November 5, 2025
New York
1 review
0 helpful votes
Follow Arturo A.
Unfollow Arturo A.
Share Review
Report Review

Amazing items that fit your budget!
November 15, 2025
Updated review

I really like the way that everything on this store is made, the quality is amazing and the feeling of being able to feel more confident in your body is just incredible.

Date of experience: November 5, 2025

Lovely addition
October 26, 2025
Previous review

Amazing items, great quality and rewards that make everyone happy!

Date of experience: October 16, 2025
Massachusetts
1 review
0 helpful votes
Follow Amy C.
Unfollow Amy C.
Share Review
Report Review

Difficult returns
November 15, 2025

You have to reach out to request a return process and they send you a survey instead and no directions on how to return your purchase

Date of experience: November 5, 2025
Florida
1 review
0 helpful votes
Follow Daisy H.
Unfollow Daisy H.
Share Review
Report Review

Amazed
November 14, 2025

I wish I would have ordered my right size, I needed to size down. Other than that the fabric was breathable, smoothing and comfortable.
I'm a size 18/20 and ordered the 3X, 2X would have been better, I will need to return the item.

Date of experience: November 5, 2025
Florida
1 review
0 helpful votes
Follow Christina B.
Unfollow Christina B.
Share Review
Report Review

The first item I ordered was not as described.
November 14, 2025
Updated review

I ordered the the shape wear and it did not perform as the add said it should. I'm still waiting for a refund or a replacement product.

Date of experience: November 4, 2025

So far it has been a good experience
October 20, 2025
Previous review

So far it has been a good experience. I just worry about online shopping. Also, the reviews show that customer service isn't good. I'm hoping I made the right choice by picking your company.

Date of experience: October 10, 2025
Maryland
1 review
0 helpful votes
Follow MF F.
Unfollow MF F.
Share Review
Report Review

Returns
November 14, 2025

The website said easy returns. They tried to offer me a discount not to return it. Why?! If this is your practice, then do not advertise easy returns. The jumpsuit is way too long and the top is too low cut

Date of experience: November 4, 2025
Louisiana
1 review
0 helpful votes
Follow Sheena L.
Unfollow Sheena L.
Share Review
Report Review

These products are amazing!
November 14, 2025

I can't count how many pieces I've ordered from here. I've also referred others and they also agree, that this shape wear is top notch!

Date of experience: November 4, 2025
New York
2 reviews
0 helpful votes
Follow Rachael J.
Unfollow Rachael J.
Share Review
Report Review

Flimsy and disappointing
November 14, 2025

The surprise box wasn't worth it. I expected to get shapewear, but received a cheap dress slip. The jumper I ordered feels extremely thin, and the sizing is off.

Date of experience: October 28, 2025