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ShapellxReviews 11,334

4.5

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From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,548
value
44
shipping
47
quality
3,454
This company responds to reviews on average within 1 day

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27,163 reviews

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Massachusetts
1 review
0 helpful votes
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Very Pleased
August 2, 2021

I actually brought it as a gift for someone else and they were very pleased.

Date of experience: August 2, 2021
Texas
1 review
0 helpful votes
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I received my shapewear and I tried it on and I wanted to do an exchange it is very difficult to get ahold of someone by email.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2021
Colorado
2 reviews
0 helpful votes
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Customer service is poor
September 1, 2021

Contact a person about their return or prepare to have the better business bureau contacting you! I have been trying to make a return now for some time and none from their" line " had reached out

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2021
California
2 reviews
0 helpful votes
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Smooth look
August 2, 2021

I liked the garment. It was breathable little tight, but I didn't want to go down in a size. Liked the zipper function for easy bathroom access but a little hard to zip back up and give yourself time to get to the restroom

Date of experience: August 2, 2021
Illinois
3 reviews
0 helpful votes
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Fast and good service
August 2, 2021

I haven't tried the product but it's looks good i will give a better review when I try the product

Date of experience: August 2, 2021
Arkansas
1 review
0 helpful votes
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Satisfied
August 2, 2021

This transaction went as it should and I am pleased.

Date of experience: August 2, 2021
Texas
1 review
0 helpful votes
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I was skeptical but this shapewear has sturdy material, is true to size and super easy to put on. I am 5'2,145 lbs and a medium fit perfect. I'll be back in a couple of weeks to give an update on my waist training journey!

Date of experience: August 2, 2021
District of Columbia
2 reviews
0 helpful votes
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Too small.
August 2, 2021

I purchased the wrong size. It's tooo small. I can't pull it up my legs.the waist trainer itself is really nice. I just need to get the right size.

Date of experience: August 2, 2021
Canada
1 review
0 helpful votes
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Fits small order a size up
September 1, 2021

It was fast shipping and I went off of the sizing chart to make sure I got the right size and it was still too small order a size up

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2021
New York
2 reviews
0 helpful votes
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It didnt do what it was suppose to do
September 1, 2021

It didnt pull me in the way my cheaper 50$ waist trainer i got from amazon did.it did lift my butt tho.my friend said i shouldve sized down but its too late now, i gave it to my mom

Date of experience: August 2, 2021
Texas
1 review
0 helpful votes
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Great
August 2, 2021

The customer service was impeccable. I didn't recieve my first order and they made sure I got my order by sending a replacement.

Date of experience: August 2, 2021
Delaware
1 review
0 helpful votes
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Love my shaper!
August 2, 2021

It holds and smooths to perfection! My cloths fit better and it doesn't roll like other products I have tried.

Date of experience: August 2, 2021
GB
1 review
0 helpful votes
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All-In-One
August 2, 2021

The garment is spot on. Is exactly as described. Fits great. One small comment. The bra part of it is not as supportive as would have liked. Other than that, it's great, thank you. L

Date of experience: August 2, 2021
Georgia
1 review
0 helpful votes
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I love it!
August 2, 2021

Works perfect. Makes the curves pop. Doesn't hurt. Doesn't slide up or roll down.

Date of experience: August 2, 2021
California
1 review
0 helpful votes
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Shape wear
August 2, 2021

Love it. Works like they side it would! Would recommend to others.

Date of experience: August 2, 2021
Illinois
1 review
0 helpful votes
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I Like It!
August 1, 2021

The garment is nice, strong, firm, comfortable, but relaxing as if you're not wearing a support under garment. The only downfall, the top of the garment won't stay up, therefore; it can be quite uncomfortable.

Date of experience: August 1, 2021
New Jersey
1 review
0 helpful votes
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Comfortable
August 1, 2021

It does give me a smoother look but not enough to look totally different in the waist like I was hoping.

Date of experience: August 1, 2021
Michigan
1 review
0 helpful votes
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It don't work at all
August 31, 2021

I look the same guess it don't work for everybody it was a waste of time and money or maybe I brought the wrong thing cause i didn't see no difference when I put it on

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 1, 2021
Georgia
1 review
0 helpful votes
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Quick shipping
August 1, 2021

Unfortunately the item didn't fit with the size guide. Exchange process was complicated. I was offered an 30 dollar coupon however with shipping it's still close to 50 extra dollars. I wish exchanges were easier, like a return label

Date of experience: August 1, 2021
Ohio
1 review
0 helpful votes
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Perfect Fit!
August 1, 2021

Exceeded my expectations! Sucks in all my love handles!

Date of experience: August 1, 2021