business logo of Shapellx

ShapellxReviews 11,363

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
How would you rate Shapellx?
grey star
grey star
grey star
grey star
grey star

Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,552
value
44
shipping
47
quality
3,454
This company responds to reviews on average within 1 day

Instant Feedback

27,178 reviews

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
Follow Tracey P.
Unfollow Tracey P.
Share Review
Report Review

Saadiq-Rudd
August 12, 2021
Updated review

Great very easy and payment options are great thanks

Date of experience: August 12, 2021

Great very easy and payment options are great thanks
July 22, 2021
Previous review

Great very easy and payment options are great thanks

Date of experience: July 22, 2021
Illinois
1 review
0 helpful votes
Follow Lasaida I.
Unfollow Lasaida I.
Share Review
Report Review

Love love the shapllx
August 12, 2021

The best shape ware I've ever had I look fabulous in my dresses

Date of experience: August 12, 2021
Maryland
1 review
0 helpful votes
Follow P.D. F.
Unfollow P.D. F.
Share Review
Report Review

2nd Time was a charm!
September 11, 2021
Updated review

I received the wrong item last time... the company quickly sent the correct garment. Im extremely pleased!
#Accurate and Timely

Date of experience: August 12, 2021
Shapellx U. — Shapellx Rep
over a year old

This just made our hearts flutter. Thank you for sharing this love lots!


Quick and easy
July 22, 2021
Previous review

Quick and easy

Date of experience: July 22, 2021
Minnesota
1 review
0 helpful votes
Follow Mark L.
Unfollow Mark L.
Share Review
Report Review

Well made product
August 10, 2021
Updated review

Great website. Set up well to easily find what I was looking for and compare different products easily

Date of experience: August 10, 2021
Shapellx U. — Shapellx Rep
over a year old

WOW! Thank you for making us smile. Stay safe!


Great website
July 20, 2021
Previous review

Great website. Set up well to easily find what I was looking for and compare different products easily

Date of experience: July 20, 2021
California
1 review
0 helpful votes
Follow Cherokee A.
Unfollow Cherokee A.
Share Review
Report Review

The products were easy to find. The website was easy to navigate through.

Date of experience: August 10, 2021

The products were easy t find
July 20, 2021
Previous review

The products were easy t find. The website was easy to navigate through.

Date of experience: July 20, 2021
Alabama
1 review
0 helpful votes
Follow Brenda K.
Unfollow Brenda K.
Share Review
Report Review

It's damaged and I can't speak with a representative

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2021

It's damaged and I can't speak with a representative
September 6, 2021
Previous review

It's damaged and I can't speak with a representative

Date of experience: August 7, 2021
Ohio
1 review
0 helpful votes
Follow Connie I.
Unfollow Connie I.
Share Review
Report Review

One of the best choices I've ever made!
August 10, 2021
Updated review

Everything was easy to find! And I loved the results I saw!

Date of experience: August 10, 2021

Everything was easy to find!
July 22, 2021
Previous review

Everything was easy to find! And I loved the results I saw!

Date of experience: July 22, 2021
New York
1 review
0 helpful votes
Follow Cyona Y.
Unfollow Cyona Y.
Share Review
Report Review

They're trying
September 8, 2021

Your size chart is way off. Shipping got messed up by FedEx. And I'm waiting on a exchange labeled

UPDATE 8/11/21:
So customer service reached out to me after reading my review stating want to fix the problem and is currently offering to send me the correct size. IF I receive a new I will come back with an another review

Date of experience: August 9, 2021
Minnesota
2 reviews
0 helpful votes
Follow Dana P.
Unfollow Dana P.
Share Review
Report Review

Great company
August 9, 2021
Updated review

Originally my order got mixed up but they were very nice about it and got me exactly what I needed

Date of experience: August 9, 2021

I ordered a 6x and received a xs with no return label
September 2, 2021
Previous review

I ordered a 6x and received a xs with no return label. Not sure if I can return it or get my money back

Date of experience: August 3, 2021
New York
1 review
0 helpful votes
Follow Angela I.
Unfollow Angela I.
Share Review
Report Review

Great customer care
August 9, 2021
Updated review

I had an issue with ordering initially, but the customer team stepped in and took above and beyond measures to resolve the issue in a very timely fashion. I'll update with more when the product comes in, but so far my experience has been amazing with this company.

Date of experience: August 9, 2021

Had an offer for promo code, responded to receive and...
September 3, 2021
Previous review

Had an offer for promo code, responded to receive and no response

Date of experience: August 4, 2021
Ireland
1 review
0 helpful votes
Follow Sekani J.
Unfollow Sekani J.
Share Review
Report Review

Good quality product
August 9, 2021
Updated review

Good customer service and good quality product, true to size of the product

Date of experience: August 9, 2021

Delay in delivery
September 5, 2021
Previous review

Delay in delivery

Date of experience: August 6, 2021
New York
1 review
0 helpful votes
Follow Nicole O.
Unfollow Nicole O.
Share Review
Report Review

Amazing
August 8, 2021

I loved the shaper. Just get yourself one. Worth it.

Date of experience: August 8, 2021
Arizona
2 reviews
0 helpful votes
Follow Angela A.
Unfollow Angela A.
Share Review
Report Review

Nice option to feel beautiful.
August 8, 2021
Updated review

So far so good. I will see how long it takes to get here and see if it is what it says it is. I have gotten jipped before so I am a little skeptical.

Date of experience: August 8, 2021

So far so good
July 18, 2021
Previous review

So far so good. I will see how long it takes to get here and see if it is what it says it is. I have gotten jipped before so I am a little skeptical.

Date of experience: July 18, 2021
Georgia
1 review
0 helpful votes
Follow Janette H.
Unfollow Janette H.
Share Review
Report Review

Item didn't work..
September 7, 2021
Updated review

Item didn't work. Customer service sucks
Tracking number 9505. 5066. 4816. 1205. 4016. 59
Order number SYSX-*******

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 8, 2021

Item didn't work..
August 26, 2021
Previous review

Item didn't work. Customer service sucks
Tracking number 9505. 5066. 4816. 1205. 4016. 59
Order number SYSX-260502

Date of experience: July 27, 2021
Pennsylvania
1 review
0 helpful votes
Follow Ayesha W.
Unfollow Ayesha W.
Share Review
Report Review

My error
August 8, 2021
Updated review

This is my second order and like the first order it was delivered promptly and it was reasonably priced. I unfortunately purchased the wrong size. Didn't return it, cus I had tried it on already.

Date of experience: August 8, 2021

Cool so far
July 18, 2021
Previous review

Cool so far

Date of experience: July 18, 2021
Georgia
1 review
0 helpful votes
Follow Donsha Z.
Unfollow Donsha Z.
Share Review
Report Review

Ill Fitting
August 7, 2021
Updated review

Very fast processing and shipping, but size scale on site is off. Was not able to fit garment.

Date of experience: August 7, 2021

Very fast processing and shipping
July 19, 2021
Previous review

Very fast processing and shipping.

Date of experience: July 19, 2021
Pennsylvania
1 review
0 helpful votes
Follow Diamond I.
Unfollow Diamond I.
Share Review
Report Review

Great
August 7, 2021
Updated review

Love the shopping site and love the fit of my shaper.

Date of experience: August 7, 2021

Love the shopping site
July 16, 2021
Previous review

Love the shopping site

Date of experience: July 16, 2021
Michigan
1 review
0 helpful votes
Follow Fanta Q.
Unfollow Fanta Q.
Share Review
Report Review

Great product
August 7, 2021
Updated review

The website was easy to use and I'm very excited to receive my purchase

Date of experience: August 7, 2021

The website was easy to use and I'm very excited to...
July 17, 2021
Previous review

The website was easy to use and I'm very excited to receive my purchase

Date of experience: July 17, 2021
North Carolina
1 review
0 helpful votes
Follow Michelle P.
Unfollow Michelle P.
Share Review
Report Review

Happy
August 7, 2021
Updated review

Found what i was looking for fast and quick. It was fine.

Date of experience: August 7, 2021

Found what i was looking for fast and quick
July 17, 2021
Previous review

Found what i was looking for fast and quick.

Date of experience: July 17, 2021
Pennsylvania
2 reviews
0 helpful votes
Follow Anthony F.
Unfollow Anthony F.
Share Review
Report Review

I enjoy the introduction of the lady showing how they shake their fists especially because it's her natural body and she's showing the average female what their body will look like inside of the shape you are and I'm praying that it is true to size as she stated

Date of experience: August 7, 2021

I enjoy the introduction of the lady showing how they...
July 17, 2021
Previous review

I enjoy the introduction of the lady showing how they shake their fists especially because it's her natural body and she's showing the average female what their body will look like inside of the shape you are and I'm praying that it is true to size as she stated

Date of experience: July 17, 2021