On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
Shapellx Reviews Summary
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great very easy and payment options are great thanks
Great very easy and payment options are great thanks
The best shape ware I've ever had I look fabulous in my dresses
I received the wrong item last time... the company quickly sent the correct garment. Im extremely pleased!
#Accurate and Timely
Great website. Set up well to easily find what I was looking for and compare different products easily
WOW! Thank you for making us smile. Stay safe!
Great website. Set up well to easily find what I was looking for and compare different products easily
The products were easy to find. The website was easy to navigate through.
The products were easy t find. The website was easy to navigate through.
It's damaged and I can't speak with a representative
It's damaged and I can't speak with a representative
Everything was easy to find! And I loved the results I saw!
Everything was easy to find! And I loved the results I saw!
Your size chart is way off. Shipping got messed up by FedEx. And I'm waiting on a exchange labeled
UPDATE 8/11/21:
So customer service reached out to me after reading my review stating want to fix the problem and is currently offering to send me the correct size. IF I receive a new I will come back with an another review
Originally my order got mixed up but they were very nice about it and got me exactly what I needed
I ordered a 6x and received a xs with no return label. Not sure if I can return it or get my money back
I had an issue with ordering initially, but the customer team stepped in and took above and beyond measures to resolve the issue in a very timely fashion. I'll update with more when the product comes in, but so far my experience has been amazing with this company.
Had an offer for promo code, responded to receive and no response
Good customer service and good quality product, true to size of the product
So far so good. I will see how long it takes to get here and see if it is what it says it is. I have gotten jipped before so I am a little skeptical.
So far so good. I will see how long it takes to get here and see if it is what it says it is. I have gotten jipped before so I am a little skeptical.
Item didn't work. Customer service sucks
Tracking number 9505. 5066. 4816. 1205. 4016. 59
Order number SYSX-*******
Item didn't work. Customer service sucks
Tracking number 9505. 5066. 4816. 1205. 4016. 59
Order number SYSX-260502
This is my second order and like the first order it was delivered promptly and it was reasonably priced. I unfortunately purchased the wrong size. Didn't return it, cus I had tried it on already.
Very fast processing and shipping, but size scale on site is off. Was not able to fit garment.
Love the shopping site and love the fit of my shaper.
The website was easy to use and I'm very excited to receive my purchase
The website was easy to use and I'm very excited to receive my purchase
Found what i was looking for fast and quick. It was fine.
Found what i was looking for fast and quick.
I enjoy the introduction of the lady showing how they shake their fists especially because it's her natural body and she's showing the average female what their body will look like inside of the shape you are and I'm praying that it is true to size as she stated
I enjoy the introduction of the lady showing how they shake their fists especially because it's her natural body and she's showing the average female what their body will look like inside of the shape you are and I'm praying that it is true to size as she stated
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This just made our hearts flutter. Thank you for sharing this love lots!