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ShapellxReviews 11,797

4.5

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From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,592
value
44
shipping
47
quality
3,453
This company responds to reviews on average within 1 day

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27,565 reviews

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South Carolina
1 review
0 helpful votes
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Great
December 21, 2021
Updated review

Good quality great back support. I would highly recommend.

Date of experience: December 21, 2021

Very expensive but hopefully good quality
December 30, 2021
Previous review

Very expensive but hopefully good quality.

Date of experience: November 30, 2021
Florida
3 reviews
0 helpful votes
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Super easy to find sizes and I can't wait to try it out. I got myself and ny mom one

Date of experience: December 21, 2021
Georgia
1 review
0 helpful votes
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Comfy and perfect fit!
December 21, 2021

Ordering was Quick n easy. It's a perfect fit and did the job.

Date of experience: December 21, 2021
Texas
1 review
0 helpful votes
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Please
December 20, 2021

I like it but it's too big for me doesn't hold a thing I'm sure I got the wrong size but that's my mistake I love the straps and the fact you can't see it through dresses and shirts was way too small in the area maybe make that part wider other than that I'll definitely by again size smaller

Date of experience: December 20, 2021
California
1 review
0 helpful votes
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Not satisfied
December 20, 2021

It's not easy to use, I tried starting at the bottom of my abdomen but then it wouldn't go all the way to the top, so I started at the top and it rolled up, it also pushed up the extra skin above my bra.

Date of experience: December 20, 2021
North Carolina
1 review
0 helpful votes
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Product works
December 18, 2021

Shipping was Fast and easy. Product works. You just might want to wash it first as it stinks as if someone already sweated in it. The packaging could be much better as well, as I don't even think there was a packing slip with my package. Looked as if someone just rolled it in a bag and mailed it out, with no real paperwork or anything.

Date of experience: December 18, 2021
Texas
1 review
0 helpful votes
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Items
December 18, 2021

First purchase... Nice... I will use them for sure

Date of experience: December 18, 2021
Kansas
1 review
0 helpful votes
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Excited but haven't worn
January 17, 2022
Updated review

I ordered the PowerConceal Low-Back Hourglass and online ordering was easy. The shipping process was not so great. I ordered the product November 27th and just received it December 10th, but didn't realize the product was coming from China so maybe that's to be expected. I haven't been able to try on the product because I was out of town when it arrived, which was another reason why I was upset with the shipping process because I was hoping it would've arrived before my departure, but soon as I return home I will try it on and leave an updated review. Other than shipping, the process was fine.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 18, 2021

Easy online ordering, can't wait to receive my product!
November 27, 2021
Previous review

Easy online ordering, can't wait to receive my product!

Date of experience: November 27, 2021
Georgia
1 review
0 helpful votes
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Awesome Shape wear.
December 18, 2021

Easy check out awesome items, great quality big girl friendly.

Date of experience: December 18, 2021
Pennsylvania
1 review
0 helpful votes
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Shapellx Genius
December 12, 2021

It is a challenge putting on the Shapellx but once on you can't tell you're wearing it! It's surprisingly comfortable and not restricting when breathing or sitting.

Date of experience: December 12, 2021
Georgia
1 review
0 helpful votes
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FAST shipping, Awesome shaper!
December 12, 2021

Selecting a shaper was quick and easy. Setting up payment was not a hassle and I received the shaper fast.

Date of experience: December 12, 2021
South Carolina
1 review
0 helpful votes
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Black plus size wrap
December 12, 2021
Updated review

The plus size only came in black when I ordered which kinda sucks, it's also quite pricey. But I do like it! Definitely does it's job!

Date of experience: December 12, 2021

Beige plus size wrap Kind of expensive
December 17, 2021
Previous review

Beige plus size wrap
Kind of expensive

Date of experience: November 17, 2021
Virginia
1 review
0 helpful votes
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N/A
December 12, 2021

I love all the products, took me week a decide which to try first I'm excited and can't wait to get my item!

Date of experience: December 12, 2021
Virginia
1 review
0 helpful votes
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Response wasn't great but product is good
January 10, 2022
Updated review

Update: I got my order on the day I needed it after all but I had already left the house when it got there so I never got to use it for that event. I tried it afterwards and I love how it hugs in my postpartum belly and shapes my butt. My butt looks more rounded and from with it on. As for customer service interactions, they only answered my question on tracking but not my question on whether or not I could upgrade the shipping since it didn't ship out for a while or if I could cancel the order. I got another response after I put the initial review on sitejabber and the rep said she responded already and gave me the same tracking number and said to wait. At that point I was frustrated with the response because I was really turned off and wanted to cancel either way but I'm glad I decided to wait because I do like this shaper.

Old review: I placed an order on 11/19 and the ETA given for standard shipping was 11/29 so /i chose standard shipping. A week later the tracking still shows that its at the original USPS facility and hasn't shipped so I reached out to customer service who said there were delays and the problem was that I chose standard shipping. I am baffled by that answer because had I known of delays I would've paid for faster shipping...

I tried to reach out at least 5 times afterwards to see if shipping could upgraded or something and no response so I just want to cancel at this point. It's now 12/01 and no shipping has happened and no one has gotten back to me. I reached out 4 more times to cancel because I find it sketchy that I've been ignored and I'm not trying to be scammed.

I bought this shaper especially for an event coming up on 12/04. I would wear it when going out with friends as well.

I saw many Instagram ads advertising this business and the ads seems convincing so I wanted to try it.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 11, 2021

No one is responding, I want to cancel order
December 19, 2021
Previous review

I placed an order on 11/19 and the ETA given for standard shipping was 11/29 so /i chose standard shipping. A week later the tracking still shows that its at the original USPS facility and hasn't shipped so I reached out to customer service who said there were delays and the problem was that I chose standard shipping. I am baffled by that answer because had I known of delays I would've paid for faster shipping...

I tried to reach out at least 5 times afterwards to see if shipping could upgraded or something and no response so I just want to cancel at this point. It's now 12/01 and no shipping has happened and no one has gotten back to me. I reached out 4 more times to cancel because I find it sketchy that I've been ignored and I'm not trying to be scammed.

I bought this shaper especially for an event coming up on 12/04. I would wear it when going out with friends as well.

I saw many Instagram ads advertising this business and the ads seems convincing so I wanted to try it.

Date of experience: November 19, 2021
Texas
1 review
0 helpful votes
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Fits So Divinely
December 10, 2021

It was very easy!
It was Absolute Fit for my Daughter's Wedding.

Date of experience: December 10, 2021
Georgia
1 review
0 helpful votes
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Great fit
December 10, 2021

First time on website. Very nice products, will sure be buying an item.

Date of experience: December 10, 2021
Texas
1 review
0 helpful votes
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Customer service
December 9, 2021
Updated review

I appreciate the follow up regarding the delivery date and time frame for item to expect delivery. I am overall satisfied.

Date of experience: December 9, 2021

No follow up on delivery time
December 27, 2021
Previous review

No follow up on delivery time. Going on 10 days and still my item is not here.

Date of experience: November 27, 2021
Michigan
1 review
0 helpful votes
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Wonderful product
January 8, 2022
Updated review

It was easy and fast to put on and made me very smooth. I wear it everyday

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 9, 2021

It was easy and fast
November 18, 2021
Previous review

It was easy and fast

Date of experience: November 18, 2021
New York
1 review
0 helpful votes
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IT'S OKAY
December 9, 2021

Was very excited after seeing so many videos, but it's not what i thought it would be for what I paid for it.

Date of experience: December 9, 2021
California
1 review
0 helpful votes
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Good product
January 7, 2022
Updated review

I would've appreciated a response to my emails about how long ships would take.
Which I think should be known or easily visible to purchasers.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2021

Very easy to use, having the reviews with the product...
November 9, 2021
Previous review

Very easy to use, having the reviews with the product is very good!

Date of experience: November 9, 2021